Over 400,000 watches covered by Chrono24 Buyer Protection

Windsor Jewels

Watches sold with Buyer Protection: 135

4.5 out of 5 stars  |  Reviews: 102

Detailed explanation of ratings 

 4.5
Shipping
 4.5
Item description
 4.5
Communication
88% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Sam W. from on 30. March 2022


Breitling ...

Shipping
Item description

Buyer's comment:

The worst purchase I ever made on a watch. Box was filthy and coming apart. Said box and papers, papers consisted of a list of Breitling dealers. He stated the band was worn, that was an under statement, I would never wear this in public. Would not buy from again.

Dealer's comment:

We sent exactly what was in pictures. and everything was clearly shown in pictures and pointed in description and priced accordingly.

Review by Marcus G. from on 07. March 2022


Aquastar ...

Shipping
Item description
Communication

Buyer's comment:

Was not impressed with how the dealer handled my situation. Shipped me a watch that did not function correctly. Told me the best he could do is a partial refund. Waited for Chrono24 to step in. They allowed me to return the item.

Dealer's comment:

The Watch shipped was exactly how it was described and fully functional. Buyer bought the watch for parts and tried to return for full refund after removing some parts from the watch.

Review by Benoît M. from on 23. November 2021


Edox ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Délai de livraison trop long mais vendeur réactif. Très belle montre.

Dealer's comment:

Thanks !! Sorry for the inconvenience as the item was stuck in customs and took longer than expected to reach .

Review by Ben K. from on 07. June 2021


Bulova ...

Shipping
Item description
Communication

Buyer's comment:

The item pictured bore no resemblance to the item I received. Once I sent the seller a picture of what I actually got, they understood the problem, apologized, and I received a full refund--thank you. Make sure to use the trusted checkout option when you pay. It may lengthen the time of shipping (it took a month between date of order and date of receipt), but this feature provided both buyer and seller a clear road map to resolution. Windsor Jewels of Saddleback, New Jersey is not to be confused with Windsor Jewelers, an estate Jewelers in nearby Manhattan (NYC). Before I decided to make the purchase, I googled Windsor Jewelers and assumed it was the same dealer. If I had googled "Windsor Jewels", I would have come up and empty, and I would not have made the purchase.

Dealer's comment:

Buyer purchased Bulova 14k solid gold 23 Jewels watch with sunburst dial . What was sent was the same exact watch except this one did not have sunburst dial . When buyer informed us we aplologized and we gave them the option that we can ship the correct watch and take this one in return . They wanted to get refund which we agreed to and provided full refund to resolve this . Thanks

Order canceled

Review by Abdulrhman B. from on 03. September 2020


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you . Hope to do business with you again .