Free. purchases from private sellers
Chrono24 Buyer Protection: What's Included
Payment via the Escrow Service
Thanks to the Chrono24 Escrow Service, your payment is fully covered. We keep your money in our escrow account for up to 14 days after delivery of your watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account.
Thanks to the Chrono24 Escrow Service, your payment is fully covered. We keep your money in our escrow account for up to 7 days after delivery of your watch. Only then do we transfer payout to the seller.
Proof of ownership
Each private seller listing must pass an inspection before we publish it on our platform. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times.
We require dealers to exclusively list authentic watches. However, if you have any doubts upon receiving your watch, you have 14 days after delivery of your order to contact our support team for assistance. In the rare instance that the watch is counterfeit, you will receive your money back.More information
Global money-back guarantee
Is your watch defective or not as the seller described? No worries! You have 14 days to initiate a return and receive a full refund thanks to our global money-back guarantee.
Returns Made Easy
1. Contact our support team
Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. We will document and confirm your wish to return your order and guide you through the next steps.
2. Ship the watch back to the dealer
Send the watch back fully insured and in its original packaging. You will be responsible for the return shipping costs in most cases.
3. Receive a refund of the full purchase price
Finally, we will refund you the full purchase price and the initial shipping costs.
Strict dealer guidelines
In the interest of security, dealers on our marketplace must follow a strict set of rules. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Furthermore, we require all dealers to follow our strict dealer guidelines. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from.
Dealers ship every order fully insured, so you can make both domestic and international purchases risk-free.
We tell every private seller to ship orders fully insured and with a tracking number. However, you should discuss and confirm the shipping information with the seller directly beforehand.
Chrono24's quality & security team
Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on what's most important – finding the right watch!
What thousands of happy customers are saying about us
TrustScore: "Excellent" with 4.8/5 stars
79,483 reviews from around the globe
JAMIL MOUBAYED UAE
Tim K United States of America
customer United States of America
John Meister United States of America
florian marcu Romania
Gerry Apostolatos Australia
Frank Delle United States of America
Donald Campopiano United States of America
SOHAIL SIRAJUDDIN Saudi Arabia
Scott Gibson United States of America
Our multilingual support team is always available to assist you. No matter what happens, you can count on us!
Important Facts & Figures
years as the leading marketplace for luxury watches
trustworthy sellers from over 120 countries
customers choose Buyer Protection annually
website visitors monthly
listings covering a wide range of watches
satisfied app users