Gem Castle YUKIZAKI Co.,Ltd.
4.7 out of 5 stars | Reviews: 635
Detailed explanation of ratings
| 4.8 | Shipping |
|---|---|
| 4.8 | Item description |
| 4.7 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by TN from on 24. November 2021
Omega ...
Buyer recommends this dealer
Dealer's comment:
Thank you very much for visiting Gem Castle YUKIZAKI. This rare red dial Speedmaster is an eye-catching, elegant and beautiful watch. We hope you will visit our store when you come to Japan. With love from Japan, we look forward to seeing you again soon. Thank you very much.
Review by Milos S. from on 24. November 2021
Zenith ...
Buyer recommends this dealer
Buyer's comment:
great watch, nice people and fast delivery, I would buy from them again.
Dealer's comment:
Thank you very much for visiting Gem Castle YUKIZAKI. This Zenith watch is very cool and I think it will last for a long time. Love from Japan and hope to see you again soon. Thank you very much.
Review by Gary P. from on 23. November 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for using our Japanese company, Gem Castle YUKIZAKI. We look forward to seeing you again soon. It is a very good watch and we hope you will cherish it for a long time. Thank you very much.
Review by Andre R. from on 23. November 2021
IWC ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for using our Japanese company, Gem Castle YUKIZAKI. We look forward to seeing you again soon. It is a very good watch and we hope you will cherish it for a long time. Thank you very much.
Review by Lester W. from on 22. November 2021
Seiko ...
Buyer recommends this dealer
Buyer's comment:
Watch arrived superbly packaged and item was flawless as expected. Thank you for the lovely service!
Dealer's comment:
EXCELLENT RELIABLE BUYER! Very pleasant to deal with! Thanks!
Review by L from on 22. November 2021
IWC ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Smooth Transaction! Payment Fast as Lightning! Perfect! Thanks!
Review by Federico G. from on 22. November 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
Ottimo venditore, spedizione veloce, imballo perfetto, orologio autentico e come da descrizione, ottima comunicazione. Venditore consigliato al 100%
Dealer's comment:
Thank you for an easy, pleasant transaction. Excellent buyer.
Order canceled
Review by Kee Wang C. from on 20. November 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for visiting Gem Castle YUKIZAKI. We look forward to seeing you again soon. Thank you very much.
Review by Bader B. from on 17. November 2021
Vacheron Constantin ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Hello from Japan. Thank you very much for your purchase at Gem Castle YUKIZAKI. We look forward to seeing you again soon.
Review by jongmyeong M. from on 17. November 2021
Hublot ...
Buyer recommends this dealer
Buyer's comment:
시계는 설명대로 였습니다. 아주 마음에 들고, 문의한 내용을 빠르게 답변을 해줬습니다. 추천합니다.^^
Dealer's comment:
Hello from Japan. Thank you very much for your purchase at Gem Castle YUKIZAKI. I am very happy that you were able to communicate with me in Japanese from Korea and I was able to communicate with you smoothly. Thank you very much.
Review by Sony N. from on 16. November 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
EXCELLENT RELIABLE BUYER! Very pleasant to deal with! Thanks!
Review by Scott R. from on 16. November 2021
Panerai ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for an easy, pleasant transaction. Excellent buyer.
Review by Franky L. from on 16. November 2021
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
Excellent, good seller
Dealer's comment:
EXCELLENT RELIABLE BUYER! Very pleasant to deal with! Thanks!
Review by SP from on 15. November 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
I had a great buying experience with Gem Castle YUKIZAKI Co.,Ltd. The customer service is 10/10 with prompt replies and detailed follow-up. I must commend Sato-san for the excellent customer service, from pricing to walking the extra mile to cleaning/polishing up the watch, bracelet adjustment, and additional wrapping service as this is meant to be a present. I strongly recommend this seller and will buying another one from them soon.
Dealer's comment:
Thank you for choosing us, Gem Castle YUKIZAKI! We look forward to seeing you again soon. I will be in charge of you again, and I will take full responsibility for you. I look forward to working with you. From Sato
Review by MJ. from on 10. November 2021
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
Authentic watch. Overall was happy with purchase. Dealer could have been more specific in description, by mentioning significant scratch on watch crown as Chrono24 pics didn't have enough resolution to make it out and general description simply said "light scratches". This was a $32k watch after all. However an overall pleasant experience and would buy from dealer again, albeit after more detailed enquiry.
Dealer's comment:
Thank you for staying at Gem Castle YUKIZAKI. We apologize for the inconvenience. I'm looking forward to seeing you in America someday. Thank you for your continuous support.
Order canceled
Review by CARLOS M. from on 09. November 2021
Jacob & Co. ...
Buyer recommends this dealer
Buyer's comment:
They Tried to Work Out a Deal! But It was Not Enough! Maybe Next Time!
Dealer's comment:
Thank you very much for visiting our Gem Castle YUKIZAKI. We apologize that we could not change the price properly. We look forward to seeing you again soon.
Review by Philippe P. from on 09. November 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
I had a GREAT experience with Gem Castle YUKIZAKI, those guys speak very well English, they understand straight your concern and they solve them, if any, in a very quick, fair and professional manner; I will definitely buy another piece in this Boutique. You can purchase a watch with piece of mind with them ! Thank you !
Dealer's comment:
Thank you very much for your purchase at our Gem Castle Yuki Zaki. We would like to thank you for taking into account any concerns you may have about the condition of the watch. We look forward to seeing you again soon!
Order canceled
Review by Hernan E. from on 08. November 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
Agradecido de la comunicación con Gem Castlw Yukizaki, cada pregunta realizada fue respondida amablemente y en un muy corto tiempo. Tuvieron la gentileza de resolver todas las dudas y aunque no se concretó la compra estuvieron dispuestos a orientarme.
Dealer's comment:
Thank you for your interest in this item. We hope that there will be another opportunity.
Review by Brad from on 08. November 2021
Seiko ...
Buyer recommends this dealer
Buyer's comment:
Very smooth transaction. Packaging for shipping was excellent
Dealer's comment:
Thank you for an easy, pleasant transaction. Excellent buyer.
Review by Nick T. from on 06. November 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Good buyer, prompt payment, valued customer, highly recommended.
Review by Mike from on 04. November 2021
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
good
Dealer's comment:
Thank you for your continued support.We look forward to having a great deal with you in the future.
Review by Tak Kee Dennis F. from on 29. October 2021
Bulgari ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Quick response and fast payment. Perfect!! THANKS !!
Review by CHARLY from on 28. October 2021
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
RAS. La vente s'est parfaitement déroulée.
Dealer's comment:
EXCELLENT RELIABLE BUYER! Very pleasant to deal with! Thanks!
Review by Chan T. from on 18. October 2021
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Smooth Transaction! Payment Fast as Lightning! Perfect! Thanks!
Review by André V. from on 17. October 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
Top notch deler, excellent.
Dealer's comment:
EXCELLENT RELIABLE BUYER! Very pleasant to deal with! Thanks!
Review by ang j. from on 09. October 2021
Rolex ...
Buyer recommends this dealer
Buyer's comment:
No
Dealer's comment:
Super fast payment. A pleasure doing business with.
Review by Dylan C. from on 06. October 2021
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Great communication. A pleasure to do business with.
Review by David D. from on 29. September 2021
Jaeger-LeCoultre ...
Buyer recommends this dealer
Buyer's comment:
Very good customer service and communication.
Dealer's comment:
Super fast payment. A pleasure doing business with.
Review by from on 18. September 2021
Terra Cielo Mare ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
この度はご注文ありがとうございました。スムーズにお取引をさせていただきありがとうございました。またの機会がございましたらよろしくお願いいたします。
Order canceled
Review by Anonymous from on 12. September 2021
Zenith ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your interest in this item. I deeply apologize for not being able to meet your expectations. We hope that there will be another opportunity.
Buyer's comment:
This was my first purchase from this seller. It also was the very first time I bought through Chrono24. I was pretty skeptical at first as I have never bought a luxury watch from an overseas source but Gem Castle YUKIZAKI wiped out any doubts very quickly as their communications were extremely fast and thorough. I can easily tell that they are a very trusted shop in Japan. They were very detailed oriented sending me additional info/pictures of the watch and even a video which was very helpful to know exactly what I was getting and what's to be expected. The shipment was from Japan to the US and the package arrived in 2 days after they shipped it out which totally blew me away. During the shipment I received a link from the carrier and needed to take care of customs which made the process quick, easy and seamless. I would not hesitate to buy from them again in the future. I also plan on visiting one of their stores the next time I am in Japan. This was a great experience and I would highly recommend this seller to others.