RENZU
4.9 out of 5 stars | Reviews: 287
Detailed explanation of ratings
| 4.9 | Shipping |
|---|---|
| 4.9 | Item description |
| 4.9 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by MF from on 07. February 2022
Blancpain ...
Buyer recommends this dealer
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by Michael K. from on 06. February 2022
Tudor ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Order canceled
Review by arturo r. from on 05. February 2022
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your evaluation. We look forward to your next order.
Review by Grant K. from on 04. February 2022
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
Renzu clearly explained the purchase process , and gave several delivery options - again , explained clearly. Watch packaged very well - 2 outer boxes (!) before actual watch packaging. Unboxing was a delight. Watch was exactly as pictured. Delivery was fast & uneventful. As my first purchase here - it was very good to deal with an honest and communicative vendor. Thank you
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by 成章 余. from on 02. February 2022
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by Ahmed E. from on 22. January 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
This was a very smooth and professional transaction. The watch came as described and shown in the pictures and with all papers and accessories. These guys at RENZU are honest and straight. I definitely recommend them without any concerns. Keep it up.
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by qiurun z. from on 14. January 2022
Shellman ...
Buyer recommends this dealer
Buyer's comment:
Very nice dealer, definitely recommended.
Dealer's comment:
Thank you very much for your purchase.We look forward to serving you again.
Review by WB from on 12. January 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Excellent
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Order canceled
Review by WB from on 12. January 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Excellent is all aspects.
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by Mohd Zahrain B. from on 06. January 2022
Omega ...
Buyer recommends this dealer
Buyer's comment:
Satisfied with the dealer, communicate accurately about the product, the packaging was very good, 4 layer of packaging to make sure the product is delivered safely
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Order canceled
Review by JY from on 04. January 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Great communication and quick shipping!
Dealer's comment:
Thank you for your evaluation. We look forward to your next order.
Review by Eddy Koiter from on 17. December 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
I ordered the watch and received it professionally packaged within three days
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Order canceled
Review by 株式会社サムライ 貿. from on 12. December 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
We look forward to serving you again.
Order canceled
Review by Simone C. from on 03. December 2021
Longines ...
Buyer recommends this dealer
Buyer's comment:
very professional
Dealer's comment:
We look forward to serving you again.
Review by Remi M. from on 30. November 2021
IWC ...
Buyer recommends this dealer
Buyer's comment:
The watch (IWC Ingenieur) exceeded my expectations by far. From the description, I expected to receive a watch that would need some TLC and extra bracelet links, but the watch was near mint and probably with a full length bracelet. The communication was pleasant and the dealer shipped the watch without delay. I highly recommend RENZU and would easily purchase a watch here again.
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by Perry K. from on 24. November 2021
Hublot ...
Buyer recommends this dealer
Buyer's comment:
I specifically asked not to use UPS before making the purchase, they agreed and I submitted the purchase order which then was amended by the seller to use UPS without mentioning this to me. The company seems to just say "yes" to everything just to get the sale.
Dealer's comment:
Thank you very much for your purchase. Thank you also for your evaluation. Our store uses UPS or EMS for overseas shipping. EMS is handled by the Japan Post Office, which does not currently ship to Canada. Therefore, your order was shipped using UPS. This should have been explained to you when you placed your order.
Review by Vincent L. from on 18. November 2021
Seiko ...
Buyer recommends this dealer
Buyer's comment:
Perfect transaction. For sure I will not hesitate for my next purchase with this seller! Thanks.
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by Jacky T. from on 16. November 2021
Maurice Lacroix ...
Buyer recommends this dealer
Buyer's comment:
Responsive and helpful. Will recommend it to others.
Dealer's comment:
Thank you very much for your purchase. We look forward to serving you again.
Review by Roy K. from on 15. November 2021
Zenith ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
hank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by JONATHAN S. from on 02. November 2021
Omega ...
Buyer's comment:
As a watch enthusiast, i would want my watch to be 100% perfect from purchase even if it would be a used/old product. When the seller showed me the video of the watch, it had its chronograph set at 12 exact. but when i receive the watch, it was slightly off by 12. i went to omega service center in Singapore and was told that the metal bushing in the movement was old and needed to be replace thus the inaccuracy of the chronograph hands. Renzu should have highlighted that to me prior the purchase for me to note about it but the seller did not and could see that he wanted to just sell the watch. Second issue was, he mentioned that the watch came with papers but when i went to the service center, i was told that those were not the papers but just the booklet that describes the watch and its warranty issue. Omega warranty is and always been a CARD type and never a booklet. so yet again, a misinformation from the seller. I choose to believe that having been in the watch industry for so long, he should be able to tell what is a legit warranty/papers and whats not, thus another reason not to buy from the seller. Only good thing was, the piece is original and bracelet matched the watch serial number. last advice, buy at your own discretion. for me, i wont recommend. but if thats the only piece in the market and he has it, then go ahead but please do your due diligence before purchasing. i wouldnt recommend the seller again unless its the piece that you want which he has.
Dealer's comment:
As I responded to the message, there are several types of OMEGA warranty cards depending on the age. Since the base Speedmaster has been manufactured for a long time, there are several types of warranty cards that come with it. When this watch arrived, it came with a paper OMEGA warranty, so we sell this warranty as an accessory. There are many old model warranty cards that do not have anything written on them, such as serial numbers, and since they are types that do not have anything written on them, they are attached as accessories. The hands of the chronograph will return to exactly 12 o'clock if you press the reset button firmly. You can see it in the image sent in advance. please confirm.
Review by Albert T. from on 02. November 2021
Zenith ...
Buyer recommends this dealer
Buyer's comment:
Very responsive and helpful. Efficient
Dealer's comment:
hank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by Gary L. from on 01. November 2021
Panerai ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for your purchase. We look forward to serving you again.
Review by Xi Z. from on 14. October 2021
NOMOS ...
Buyer recommends this dealer
Buyer's comment:
Super fast delivery. Nice and quick response from customer service. The communication is very clear with the help of Google Translate. Will definitely recommend RENZU!
Dealer's comment:
Thank you very much for your purchase. We are glad you enjoyed it. We look forward to serving you again!
Review by Ikeda T. from on 05. October 2021
Jaeger-LeCoultre ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
この度はお買上頂きましてありがとうございました。 またのご利用をお待ちしております
Review by LINDA D. from on 24. September 2021
Cartier ...
Buyer recommends this dealer
Buyer's comment:
The dealer acted promptly. Google translation helps with the communication. Chrono's people are great too.
Dealer's comment:
Thank you very much for your purchase. We look forward to serving you again.
Review by Tim L. from on 23. September 2021
Chronoswiss ...
Buyer recommends this dealer
Buyer's comment:
Shipping was delayed because the dealer did not respond promptly to emails from UPS. All communication was in Japanese and needed to be translated. Watch worked and was in good condition.
Dealer's comment:
We are sorry that it took a long time to deliver this time. I was relieved that there was no problem with the operation of the clock. We look forward to serving you again.
Review by hcl from on 21. September 2021
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for your purchase. We look forward to serving you again.
Review by Ben from on 14. September 2021
Glashütte Original ...
Buyer recommends this dealer
Buyer's comment:
Good Seller! The pictures were those of the watch. Packaging was secured and the watch well protected. I recommend this Seller.
Dealer's comment:
Thank you very much for your purchase. We look forward to serving you again.
Review by Sean M. from on 12. September 2021
Seiko ...
Buyer recommends this dealer
Buyer's comment:
Pleasure to deal with, watch arrived sooner than promised.
Dealer's comment:
Thank you very much for your purchase. We look forward to serving you again.
Order canceled
Review by hervé s. from on 08. September 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
A perfect seller who puts the buyer's interests ahead of his own. Excellent communication.
Dealer's comment:
We are very sorry that we received your order this time, but it was canceled due to our inadequacy. Please use it again.
Buyer's comment:
Excellent service, watch sent promptly and as described. Many thanks