Luxury Souq Dubai
4.5 out of 5 stars | Reviews: 186
Detailed explanation of ratings
| 4.8 | Shipping |
|---|---|
| 4.8 | Item description |
| 4.5 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Shaker A. from on 17. October 2021
Omega ...
Buyer recommends this dealer
Dealer's comment:
Thank you so much for your amazing review! Looking forward for more transactions with you in the future!
Review by Aisha A. from on 16. October 2021
Girard Perregaux ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for choosing Luxury Souq!
Review by Graeme L. from on 04. October 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Awesome service and speedy delivery, highly recommend
Dealer's comment:
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!
Review by Y K. from on 27. September 2021
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
Thanks
Dealer's comment:
Your satisfaction is our greatest concern!
Review by Alexandre G. from on 23. September 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Excellent! Will do business with again…
Dealer's comment:
Thank you for trusting us! Looking forward for more business with you in the future!
Review by katsuhito384 from on 16. September 2021
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
スピーディに対応してくれた。ドバイ訛りの英語がききとりにくかったけど、それはご愛嬌ということで。
Dealer's comment:
Thank you for trusting us! Looking forward for more business with you in the future!
Review by normaan m. from on 16. September 2021
De Grisogono ...
Buyer recommends this dealer
Buyer's comment:
Dans l’ensemble tout s’est bien passé. J’ai pu discuter du prix. De l’envoi etc. Tout s’est très bien déroulé. Je recommande.
Dealer's comment:
Thank you for trusting us! Looking forward for more business with you in the future!
Review by CHENG CHING W. from on 07. September 2021
IWC ...
Buyer recommends this dealer
Buyer's comment:
Good deal, good service
Dealer's comment:
It has been a pleasure serving you. We hope to see you again soon!
Review by abdullah h. from on 06. September 2021
Romain Jerome ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for trusting us! Looking forward for more business with you in the future!
Review by Mikhail from on 06. September 2021
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
good
Dealer's comment:
Your satisfaction is our utmost priority! Thank you for trusting us! Looking forward for more business with you in the future!
Review by Mikhail Y. from on 05. September 2021
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
It has been a pleasure serving you. We hope to see you again soon!
Order canceled
Review by Simone C. from on 05. September 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Fantastic dealer 🙌
Dealer's comment:
It has been a pleasure serving you. We hope to see you again soon!
Review by Adeel N. from on 01. September 2021
Jaeger-LeCoultre ...
Buyer recommends this dealer
Buyer's comment:
These guys are very professional and good in dealing.
Dealer's comment:
It has been a pleasure serving you. We hope to see you again soon!
Review by MASAKI U. from on 27. August 2021
A. Lange & Söhne ...
Buyer recommends this dealer
Buyer's comment:
There was a dent on the bezel of the watch. Delivery and communication were good.
Dealer's comment:
Very unfortunate to hear that however, watch is brand new and flawless, we make sure that all is perfect before shipping the watch. Nevertheless, we thank you for your purchase.
Review by Julian L. from on 26. August 2021
Panerai ...
Buyer recommends this dealer
Buyer's comment:
Great pricing, service and response to questions. Would recommend.
Dealer's comment:
It has been a pleasure serving you. We hope to see you again soon!
Order canceled
Review by Luca from on 26. August 2021
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
Placed an order without realizing it was missing papers. Dealer was kind enough to cancel. I appreciated that.
Dealer's comment:
Your satisfaction is our greatest concern!
Review by J Michael M. from on 26. August 2021
Jacob & Co. ...
Buyer recommends this dealer
Buyer's comment:
I highly recommend this dealer. I have been a victim of fraud on a watch purchased through Amazon so buying from someone new made me uncomfortable. Chrono24 sets up an escrow and then the dealer communicates with me. Money is released when I get my watch. There were no issues with the purchase and I love the watch. It was exactly what was advertised.
Dealer's comment:
Your satisfaction is our utmost priority! Thank you for trusting us! Looking forward for more business with you in the future!
Order canceled
Review by Sebastian M. from on 19. August 2021
Romain Jerome ...
Buyer recommends this dealer
Buyer's comment:
Sehr netter Kontakt und schnelle Antwort.
Dealer's comment:
Appreciate it, Sir!
Review by Eduardo M. from on 19. August 2021
IWC ...
Buyer recommends this dealer
Buyer's comment:
Great overall! I would be happy to buy from them again.
Review by David L. from on 19. August 2021
Patek Philippe ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your purchase. We’re so lucky to have customers like you!
Review by James C. from on 18. August 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Fast response time in dealing with vendor and they replied back immediately over questions that I had . They are professional and the watch is what they advertise. I did not have any issues with customs except for filling out a form which is standard procedure. I would recommend buying from this dealer.
Dealer's comment:
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Review by Christophe B. from on 14. August 2021
Panerai ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your recommendation, Sir! Til' next time again.
Review by Danial J. from on 12. August 2021
Zenith ...
Buyer recommends this dealer
Buyer's comment:
Great seller. Will buy again :)
Dealer's comment:
Thank you so much for choosing us. Your feedback is much appreciated.
Review by Jessy M. from on 11. August 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Very good seller
Dealer's comment:
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Review by Jörg from on 09. August 2021
Bulgari ...
Buyer recommends this dealer
Buyer's comment:
Everything very fine.
Dealer's comment:
Thank you for your shopping at Luxury Souq. Enjoy your beautiful watch!
Review by Julien R. from on 09. August 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Un vrai professionnel, l'expédition a eu lieu seulement quelques heures après l'achat. La montre est arrivée 5 jours après dans un emballage incroyable. Je suis extrêmement satisfait. Je recommande ce vendeur sans aucune hésitation. Un grand merci
Dealer's comment:
Thank you so much for your incredible review! Looking forward for more deals with you in the future! Enjoy your watch!
Review by Michael D. from on 09. August 2021
A. Lange & Söhne ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for recommendation! Til' next time.
Review by Christoph G. from on 27. July 2021
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
-
Review by KM from on 20. July 2021
Patek Philippe ...
Buyer's comment:
The listing item was not the item I received from the dealer. Instead of the limited edition on the listing, they sent me a regular production piece. luckily, The return process was smooth.
Dealer's comment:
Apologies for the inconvenience you've experienced. We'll make sure such mishap won't happen again.
Review by Eric L. from on 19. July 2021
Jaquet-Droz ...
Buyer's comment:
Watch arrived damaged and malfunctioning. Somehow jostled in shipping and losing 15 minutes of time per day. I am now going through the inconvenience of finding an authorized dealer (very few in the United States so I am waiting a few weeks for a cross-country business trip to bring the damaged watch to a San Francisco authorized dealer to repair). The watch is under warranty so I expect the repairs will be covered but this is an unfortunate headache I am forced to handle on my own.
Dealer's comment:
Being trapped in US custom for a month is definitely out of our hands. Its US custom who are the one processing the release of the shipment. On our part, I follow-up with them everyday requesting to release the parcel as all the paper works is being submitted and nothing required from us further. And sad to hear that its "damaged and malfunctioning" wherein the watch is brand new and you told me its "gorgeous". Nevertheless, the 15 minutes delay (before you said 10 minutes) might due to rough transport. The watch has warranty and hoping it will be fixed soon. If you need any help in the future, we are always here for you.
Buyer's comment:
My overall experience with this dealer was excellent. Their communication was prompt, very professional and courteous. They were transparent about the condition of the watch and agreed to all my requests. I would highly recommend this dealer.