WWJD di Soave Alessandro

Dealer's comment:

Thanks for your lovely feedback! :) More than happy to serve customers like you! It's a pleasure

Dealer's comment:

Thanks!

Dealer's comment:

Thanks! Come back anytime! :)

Dealer's comment:

Love to serve customers like you! :) Come back anytime :)

Dealer's comment:

Love to serve customers like you! :) Come back anytime :)

Dealer's comment:

Dear Sir, we published the offer with 16 pictures of the watch, where all the defect are clearly visible and priced it accoringly to them. You never contacted us to return the watch, nor to discuss about your insatisfaction. How could we have helped you, without any contact from your side? We're sorry for the situation, and we're always on the customer's side to solve any issue. Kind regards

Dealer's comment:

Hi! Thanks for your feedback and thanks for your purchase! :) I'm sorry for the issue with DHL, but during COVID-19 times "sometimes" DHL tries to find a way to deliver the package with the lowest risk possible. :) Kind regards and of course come back anytime

Dealer's comment:

Thanks for your feedback!

Dealer's comment:

Dear Elmadi, we shipped to the address you wrote in the Chrono24 checkout. Yes, you're right that in the chat you asked to ship to a different address, and of course this is disappointing, but we did not ship to an "unknown" address at all, since it was your default address inside C24. Anyway, since due to COVID19 rules, every courier is authorized to find the best way to delivery a package, a neighbor is a suitable option. This is valid only for spare replacement parts and not for high value items / watches of course. The favor we asked to check if someone could retrieve the package at the address (which successfully happened AT OUR EXPENSES FOR THE TAXI OF THE PERSON THAT RETRIEVED THE PACKAGE) was just the easiest way to deal with this situation and you got the package way earlier than proceeding with a DHL investigation, trying to discover the "neighbor's phone number" and trying to retrieve the package from our office. We're sorry for this feedback, since yes, we did a mistake and we apologize for that, but we also solved it and paid for the solution in no time. Anyway we did our best communicating promptly with you to solve the issue and we solved it.

Dealer's comment:

Thanks for your feedback! It's a pleasure.

Dealer's comment:

Thanks for your feedback! :) It's a pleasure to deal with customers like you. :) Come back anytime