SeriousWatches
4.9 out of 5 stars | Reviews: 3652
Detailed explanation of ratings
5.0 | Shipping |
---|---|
5.0 | Item description |
4.9 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Patrick S. from on 19. March 2024
Boldr ...
Buyer recommends this dealer
Order canceled
Review by Mohamed Ebrahim H. from on 29. February 2024
Boldr ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Mohamed Ebrahim H. from on 29. February 2024
Boldr ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Alexander M. from on 19. February 2024
Zelos ...
Buyer recommends this dealer
Buyer's comment:
Perfecto
Dealer's comment:
Thank you so much for your review, we hope that you will love your Zelos watch! Please let us know what we can approve to turn your rating into 5 stars in the future!
Order canceled
Review by Peter G. from on 16. January 2024
Norqain ...
Buyer recommends this dealer
Buyer's comment:
Freundlicher Kontakt .
Order canceled
Review by Giuseppe T. from on 09. January 2024
Mido ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Kristijan J. from on 05. January 2024
Swiss Military ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Patrick S. from on 02. January 2024
Orient ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Bedankt voor uw review! Wij horen graag van u hoe wij in de toekomst tot een vijf sterren review kunnen komen. Als u op of aanmerking heeft voor ons horen wij graag van u! Geniet van uw nieuwe Orient horloge!
Review by Craig L. from on 19. December 2023
PHOIBOS ...
Buyer recommends this dealer
Buyer's comment:
Was missing the rubber strap that is meant to come with the watch, and had some trouble with fed ex but would still recommend this seller.
Dealer's comment:
Thank you for your review! I am sorry to hear that you had trouble with FedEx delivery, we will definitely take this into account for shipping to your country in the future, though I do see that your watch was delivered the following business day after shipping out to you. If you have any feedback for us on this matter, please reach out to us, as we never want annoyances with couriers to get in the way of enjoying you purchase! As for an additional rubber strap; this model only comes on a leather strap, as advertised. I do hope you will enjoy wearing your watch, despite these setbacks!
Order canceled
Review by Guillaume P. from on 28. June 2023
Aquatico ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your review! I am sorry to see that we have not been able to reach a 5 star transaction. Unfortunately I do not see any communication just that we accepted your price suggestion, please always feel free to reach out to us if you have any questions! Hopefully we will be able to help you find your dream watch! Best Regards, Wies SW
Order canceled
Review by Niels M. from on 15. June 2023
Orient ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you so much for your review! I am sorry to see that we were not able to get 5 stars on our communication! Please don't hesitate to let us know if there's anything we can do to improve this rating in the future. Kind regards, Wies SW
Review by Erik N. from on 15. May 2023
Nethuns ...
Buyer recommends this dealer
Buyer's comment:
Good and fast communication all the way. Packing and shipping really nice. I really recommend this seller.
Dealer's comment:
Thank you so much for the review! Great to hear you like our communication and the overall service. I do notice the 3 stars given on the item description, is there anything we could be doing better to make it 5 stars? Feel free to let us know. Best regards, Sytze SW
Order canceled
Review by Rozell H. from on 26. April 2023
Orient ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Dear mr. Hatley, Thank you for your review, we always appreciate that. I see that your order was canceled because the payment wasn't made, but i do hope you liked our communication. If you would still like to buy the watch, or any other watch, feel free to send us a message and we are there for any assistance! Kind regards, Sytze SW
Review by Tom C. from on 27. March 2023
Movado ...
Buyer recommends this dealer
Buyer's comment:
Mark, Was the contact I communicated with. He was more responsive pre - sale, than post sale. I inquired about how I could get an additional link or two. I’m still waiting to hear back from Mark. Otherwise, no complaints.
Dealer's comment:
Thank you for taking the time to leave us this review. We appreciate all feedback, good and less good and we always take it to heart. In this case I can see that my colleague was waiting for a response from the service center to answer your question. I see he's responded to you now. Please let us know if there's any way we can help in any way. Kind regards, Tineke SW
Review by Lars P. from on 13. March 2023
PHOIBOS ...
Buyer recommends this dealer
Buyer's comment:
Bis auf den Versand mit UPS alles prima
Dealer's comment:
Vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu hinterlassen! Wir freuen uns über jedes Feedback, gut und schlecht. Es tut mir leid zu hören, dass der Versand mit UPS nicht zufriedenstellend war. Wenn wir etwas hätten anders machen können, zögern Sie bitte nicht, uns dies mitzuteilen. Wir verwenden beispielsweise auch DHL für den internationalen Versand. In der Regel verwenden wir UPS für Deutschland, aber wenn Sie damit schlechte Erfahrungen gemacht haben, verwenden wir gerne DHL, wenn Sie erneut bei uns bestellen. Das Einzige, was Sie tun müssen, ist uns einfach eine Nachricht mit Ihrer Anfrage zu senden, und wir werden Ihnen gerne nachkommen. Mit freundlichen Grüße, Tineke SW
Review by Bruno C. from on 27. February 2023
Florian ...
Buyer recommends this dealer
Buyer's comment:
O relógio não veio na caixa original, em vez disso foi entregue numa caixa barata que em nada condiz com o artigo.
Dealer's comment:
Thank you so much for your review! We appreciate all in feedback, both positive and negative. In this case I do need to mention that the product description specifically lists the box: 'Florian Tresler watches come with a 2 year warranty and generic watch box.'. I am really sorry that you missed this and that this lead to dissatisfaction! If you wish to discuss this you are very welcome to read out to our customer support team for assistance. But mostly I hope that you will enjoy your new watch!
Review by Jinyang H. from on 24. February 2023
OceanX ...
Buyer recommends this dealer
Buyer's comment:
You are did very well. I love my watch
Dealer's comment:
Thank you so much for this great review! It's great to hear you love your new watch. Please don't hesitate to contact us if there's any way we can help in the future. Kind regards!
Review by Giovanni R. from on 22. February 2023
Squale ...
Buyer recommends this dealer
Buyer's comment:
Buon venditore
Dealer's comment:
Grazie per la tua opinione! Non esitare a contattarci se c'è qualcosa che potremmo essere in grado di aiutarti in futuro. Cordiali saluti, Heather SW
Review by Tim L. from on 06. February 2023
Raymond Weil ...
Buyer's comment:
Highly responsive to messages and fast shipping & delivery. However, the accuracy of the timepiece is far beyond the tested accuracy (either the four positions) claimed in the message reply. Moreover, the broken minute mark on the dial near the thirty is not acceptable for such a branded watch which should also be highlighted in the description to make clear to the buyer for consideration.
Dealer's comment:
Thank you so much for your review! We're sorry to read that you're not entirely happy with the condition the watch arrived in! I see that we sent you the accuracy measurements of the watch in 4 positions (which was within the specifications of the manufacturer), alongside a 2 minute full HD video of the watch to show the condition of the watch. If you're unhappy with what you've received, you're very welcome to reach out to our service team for any assistance!
Review by Gouveia Pinto J. from on 25. December 2022
Orient ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Francesco B. from on 23. November 2022
Aquatico ...
Buyer recommends this dealer
Buyer's comment:
Venditore onesto, e buona comunicazione
Dealer's comment:
Grazie mille per la tua gentile recensione! Ci auguriamo che il tuo bellissimo nuovo orologio Aquatico ti piaccia!
Review by Urs B. from on 16. November 2022
OceanX ...
Buyer recommends this dealer
Buyer's comment:
Einwandfreie Ware, unkomplizierte und speditive Abwicklung! Besten Dank
Dealer's comment:
Vielen Dank für Ihre Bewertung! Bitte zögern Sie nicht, sich mit uns in Verbindung zu setzen, wenn es noch etwas gibt, bei dem wir Ihnen behilflich sein können.
Review by Jaime Carlos L. from on 04. October 2022
OceanX ...
Buyer's comment:
He comprado 9 relojes a este vendedor y el último llegó averiado retrasaba mucho, a las 48 horas lo devolví y me ofrecen la opción de cambiarlo para mi satisfacción. Cuando acepto el cambio dicen que debo pagar 40€ por un reloj del mismo precio, con la excusa que mi reloj es viejo por que no tiene los plásticos, no se puede comprobar si un reloj funciona con los plásticos eso lo entiende cualquiera. Al enfadarme por la respuesta me dicen que también han dedicado 3 horas de su relojero en mi reloj y eso vale dinero. Al responderles ya muy enojado me responden que mi reloj estaba bien y no le pasaba nada! Como es posible dedicarle 3 horas a un reloj que no le pasa nada? Los relojes se comprueban en máquina no dedicando una persona tres horas si no le pasa nada…Al final dicen que enviarán otra vez mi reloj que estaba averiado. En esta empresa son muy amables para venderte, pero si tienes un problema solo quieren dinero con excusas ridículas, tengo todos los email que demuestran todo. Incluso acepte el pago de los 40€ contra reembolso y no aceptaron por que no alcanzada la operación los 200€, querían una tarjeta de crédito y me negué. Han perdido un buen cliente por una miseria de dinero que querían ganar.
Dealer's comment:
Thank you for your feedback! We appreciate all feedback, both positive and negative. In this case there is some nuance however and as this is a public platform I do wish to reply and explain. I've had a close look at your interactions and I see you submitted a watch for repair, for which we provided you with a free return label. After extensive inspections over several days we were unable to replicate the problem you described. No mechanical fault could be determined at all. You indicated that you would prefer a different, more expensive, watch as a replacement. Out of service we agreed to this, despite that your original watch had been worn and didn't qualify under the return window with the respective terms and conditions. When you wished to opt for an unusual payment method that was, unfortunately, unavailable (and also a different one from the one used for the original transaction) to pay for the difference, you became upset and asked our staff to provide the watch for you as a straight exchange or you would resort to saying bad things about us online. We don't 'buy' our reviews, directly or indirectly. Meaning, your review is not something we would spend money to prevent, as that would be unfair. The idea is that everyone gets treated fairly and being mean doesn't give you more than being nice. This review seems to be part of your active campaign of negativity, accusing us of greed and poor service. At no point were any of our staff unwilling to resolve the issue if there was one or concerned with the money involved, as the watch submitted to us functioning within all specifications and we offered to assist you at no cost at all, beyond what we're supposed to. I really regret that you feel this is justified, but our door will always be open for any reasonable conversation or solution.
Review by Flavien G. from on 28. September 2022
PHOIBOS ...
Buyer recommends this dealer
Buyer's comment:
Despite a small passage necessary by the after-sales service, everything went very well. The service is very competent, pleasant and fast. I recommend it!
Review by GO O. from on 25. July 2022
Formex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Erik F. from on 08. July 2022
OceanX ...
Buyer recommends this dealer
Buyer's comment:
UPS is useless and claim that name and adress was not correct. They could not deliver. After several phone calls, I had to travel to UPS and pick it up by myself. At the packagage, it was full name and adress…
Dealer's comment:
Thank you for your review! I am very sorry to hear that you had such a bad experience with UPS. We are always happy to help figure out any issues you may experience with your shipment. If you have any specific instructions in the future, we will always be happy to help. I do hope you will still be able to enjoy your lovely new OceanX for years to come! If we can ever help out with anything, please don't hesitate to get in touch.
Review by Martin F. from on 03. May 2022
Spinnaker ...
Buyer recommends this dealer
Buyer's comment:
Fotos zeigen das alte Model mit (schönerem) altem Spinnaker Logo, verschickt wurde neues Model mit neuem Spinnaker Logo.
Review by andrea v. from on 21. December 2021
OceanX ...
Buyer recommends this dealer
Buyer's comment:
Tutto come da descrizione, molta cura nella confezione.......
Review by Fabio P. from on 07. December 2021
Spinnaker ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Judith uit het oosten van het land. from on 23. November 2021
Junghans ...
Buyer recommends this dealer
Buyer's comment:
Vriendelijk en duidelijk in antwoord. Snel verzonden en ontvangen.
Buyer's comment:
-