Watchnian Inc.
4.9 out of 5 stars | Reviews: 9001
Detailed explanation of ratings
4.9 | Shipping |
---|---|
4.9 | Item description |
4.9 | Communication |
Here's what buyers are saying about this dealer
Review by Ulrich A. from on 17. April 2024
TAG Heuer TAG Heuer Formula 1 Caliber 16 Chronograph CAZ2010.BA0876
Dealer's comment:
Thank you for your feedback. Thank you for your compliments regarding the packaging. We also apologize for the inconvenience caused as the watch did not function perfectly. We check the product before shipping, but there may be cases where we are unable to handle shocks during transportation. We are sorry for the result.
Review by Ryan N. from on 16. April 2024
Longines Longines Spirit L3.810.4.73.6
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your review! We're thrilled to hear about your exceptional experiences with WATCHNIAN. Your satisfaction is our top priority, and we look forward to serving you again.
Review by Honey L. from on 11. April 2024
Cartier Cartier Ballon Bleu de Cartier 1.3 "" W6920097 Belt not included
Buyer's comment:
The appearance of the item was good except that the watch has obvious marks of being opened which is resonable as they need to open up the watch to verify but the gasket in the watch was broken and hence couldn’t pass the waterproof test and seller is unable to help source for the original parts which causes a lot of hassle and additional cost for me.
Dealer's comment:
Thank you for your review. There were no particular problems in the waterproof test conducted by our company, and it was in good condition for daily use. We apologize for not being able to provide the quality that our customers expected.
Older than 30 days
Order canceled
Review by Karim M. from on 17. March 2024
Zenith ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
We hope you will have another opportunity to use our store.
Order canceled
Review by Monir M. from on 16. March 2024
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Profesjonell forhandler som gjorde en liten feil (feilpriset annonsen). Alt gikk bra :)
Dealer's comment:
Thank you for your understanding and positive feedback despite the pricing error in our advertisement. If you need further assistance, WATCHNIAN is here for you.
Order canceled
Review by Søren A. from on 16. March 2024
Patek Philippe ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much. We hope you will have another opportunity to use our store.
Review by Charles L. from on 12. March 2024
Omega ...
Buyer recommends this dealer
Buyer's comment:
This was my first experience on buying a watch on Chrono24 so i was a little worried at first. Before making the purchase, i sent many questions to Watchnian and they always responded very quickly and were always very professional. The watch came in quickly, well packaged and the external appearance of the watch was as described. However i quickly realized that the clasp of the bracelet was not working properly. It would keep opening on its own when i was wearing the watch. I contacted Watchnian about it and they told me to get it repaired in my city and that they would cover up to a certain amount. However the watchmaker in my city said it was not possible to repair the spring and that i would have to change the whole clasp. From there, Watchnian offered only a small compensation to cover the cost of a new omega clasp which is several hundred of dollars even tough they had send me a defective bracelet. I tried negotiating a better compensation but they would not budge. Finaly with the help of Chrono24, we came to an agreement, but even then the compensation doesnt cover half of the new clasp at Omega. So what began as a very good experience turned into a disappointing one. It should be a basic step before shipping a watch to ensure the bracelet and the clasp are functioning as they should! In the end i really like the watch and hope Watchnian will change their policies in the future regarding compensation for broken parts.
Dealer's comment:
Thank you for shopping at WATCHNIAN. Thank you for your compliments regarding our delivery. We apologize for any inconvenience caused regarding the buckle. Since our products are second-hand products, they may not be in perfect condition. We offered to repair it free of charge if you sent it to us, but since we had to repair it locally and as I mentioned earlier, it is a used product, we decided to take the current action. We apologize for not being able to meet your expectations. If you have another chance, please use WATCHNIAN again.
Review by Gary G. from on 12. March 2024
Omega ...
Buyer recommends this dealer
Buyer's comment:
Excellent transaction. Extremely well packaged. Watch was exactly as described.
Dealer's comment:
Thank you for taking the time to leave a positive review. We're thrilled to hear that your experience with WATCHNIAN was satisfactory. We look forward to serving you again!
Review by Lucas from on 12. March 2024
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Review by Sophia W. from on 08. March 2024
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Review by Abdulmuhsen from on 05. March 2024
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Review by nel c. from on 04. March 2024
Longines ...
Buyer recommends this dealer
Buyer's comment:
So & so , no special
Dealer's comment:
Thank you for your feedback. We're sorry to hear that your experience with WATCHNIAN did not stand out as exceptional. We're committed to improving and would love to learn more about how we can make your next visit special. Please reach out to our customer care team.
Review by John S. from on 29. February 2024
Breitling ...
Buyer recommends this dealer
Buyer's comment:
It took a while to hear back. Product was just as described. Packaging was great!
Dealer's comment:
Thank you for your feedback on your experience with us. We're glad to hear the product met your expectations and arrived in excellent condition. We strive to improve our response times and appreciate your patience. Looking forward to serving you again!
Order canceled
Review by Sergio S. from on 29. February 2024
Panerai ...
Buyer recommends this dealer
Buyer's comment:
Professional seller
Dealer's comment:
Thank you for your review. We continually strive to improve our services and greatly appreciate your feedback. If there is any specific issue or suggestion you have, we invite you to contact us directly so we can assist you further.
Order canceled
Review by MAN LOK S. from on 22. February 2024
Tudor ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for evaluating our communication. We will continue to strive to be a good store for our customers. If you have a chance, please use WATCHNIAN again.
Review by Mario C. from on 21. February 2024
Franck Muller ...
Buyer recommends this dealer
Buyer's comment:
Other than the very late arrival of this shipping by DHL (not any fault of the seller), the purchase experience was very good! Description was accurate, would buy again from this seller.
Dealer's comment:
Thank you for your feedback and for choosing WATCHNIAN! We apologize for the delay in shipping and appreciate your understanding. Delighted to hear you were satisfied with the product description and your overall experience. Looking forward to serving you again soon!
Review by Sander V. from on 18. February 2024
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Requested some info about service history from the watch, received awnser the next day they couldn’t give me a clear answer only that the watch was serviced by there specialist watch maker. No certificate from the service or specific what was done. But the watch was in even beter shape as advertised like new ! The box and papers were included in including the old service papers from 2017. Shipment takes a little longer as expected but the watch was really well packed. Overall I would buy again from this bealer
Dealer's comment:
Thank you for taking the time to share your experience with WATCHNIAN. We're glad to hear that the watch exceeded your expectations in condition and completeness. Our team is committed to transparency, and we regret any inconvenience caused by the delay in shipment and the lack of detailed service history. Your feedback is invaluable, and we'll strive to improve our communication. We look forward to serving you again in the future.
Review by Emmanuel B. from on 15. February 2024
Grand Seiko ...
Buyer recommends this dealer
Buyer's comment:
Grand Seiko looked like NOS accurate pictures and on time delivery. I would have given dealer a 5 star if it wasn’t for the lack of customer service regarding half links that should have been disclosed as missing. Half links are essential to ensure a proper fit in Grand Seiko.
Dealer's comment:
Thank you for your feedback on your recent purchase at WATCHNIAN. We apologize for any inconvenience caused by the missing half links. We understand the importance of a perfect fit and will strive to improve our product descriptions and services to enhance your future experiences with us.
Review by Thomas S. from on 15. February 2024
Hublot ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Order canceled
Review by Mikail Baylon T. from on 13. February 2024
Casio ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Review by TM from on 13. February 2024
Hublot ...
Buyer recommends this dealer
Buyer's comment:
Watchnian provided consistent and prompt communication. The watch was listed in very good condition with box only, but came with box and warranty papers, which was a great bonus. When I asked them about the condition, they stated the watch had no marks or defects anywhere on the watch, which to me meant mint condition, which would be another great bonus. When I received the watch, it had a few discolorations that I couldn't remove, on the inside of a single ceramic link. Watchnian had stated they look over every part of the watch with a magnifying glass, but this was obvious to the naked eye (dark discolorations on a white ceramic link). I received the watch with the full set of links, and had to remove five of them to fit my wrist. Fortunately, I was able to remove the discolored link as one of the five. The watch as it sits on my wrist is in not just mint condition, but literally unworn condition, which is an amazing value considering what I paid. Even though the Hublot warranty has passed, I was still able to register the watch on my Hublotista account. All in all, an amazing experience, thanks Watchnian! Tips for future: 1) Add a step in your pre-shipping process where you inspect the watch one more time to communicate exact issues with a watch to the buyer so there are no surprises. 2) Give buyers in the USA a preview of the customs forms they need to complete and email to FedEx immediately once the tracking number is generated, so there are no customs delays and the paperwork can be processed while the watch is in transit (I had to wait an extra 4 days for customs clearance and delayed delivery due to this issue, and that was with me being proactive. If I wasn't, the delay could have been 1-2 weeks.). If I'm in the market for another watch in the future and Watchnian has it for a great price, I'll definitely purchase from them again! :)
Dealer's comment:
Thank you for your thorough review and valuable feedback. We're thrilled to hear that your watch is in excellent condition on your wrist and that you were able to register it on your Hublotista account. We apologize for any oversight regarding the discoloration and appreciate your suggestion for our pre-shipping inspection process. We’re also taking note of your customs paperwork suggestion to improve our international shipping experience. Our commitment is to provide outstanding service, and your insights help us do just that. We look forward to the opportunity to serve you again at WATCHNIAN.
Order canceled
Review by B from on 09. February 2024
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Review by Fred from on 07. February 2024
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Order canceled
Review by Sandrine G. from on 06. February 2024
Hermès ...
Buyer recommends this dealer
Buyer's comment:
Réactif
Dealer's comment:
Thank you for taking the time to share your feedback. We at WATCHNIAN are always looking to improve our services and customer experience. If you get interested in other watches, please feel free to contact us again.
Review by Jan Carlos P. from on 06. February 2024
Bulgari ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much. Please enjoy and love the watch! If you need any support, please feel free to contact us.
Order canceled
Review by Peter M. from on 04. February 2024
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
We hope you will have another opportunity to use our store.
Review by Jan D. from on 30. January 2024
Chanel ...
Buyer recommends this dealer
Buyer's comment:
It took a while but it was worth waiting.
Dealer's comment:
We apologize for any inconvenience caused by the long delivery time. We are very happy that you are satisfied with our products. We look forward to your continued support of WATCHNIAN.
Order canceled
Review by Chi yung W. from on 22. January 2024
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your positive feedback. We will continue to do our best to ensure that our customers are satisfied. Thank you for your continued support of WATCHNIAN.
Order canceled
Review by Say Tiong N. from on 19. January 2024
Rolex ...
Buyer's comment:
-
Dealer's comment:
Thank you for submitting your review. If you have a chance, please use Watchnian.
Review by Kelvin C. from on 07. January 2024
Cartier ...
Buyer recommends this dealer
Buyer's comment:
Fast shipping!
Dealer's comment:
Thank you for your feedback! We're glad to hear that your order arrived quickly. At WATCHNIAN, we strive to provide prompt delivery for all our customers. Happy shopping!
Buyer's comment:
Die Uhr war defekt trotz sehr guter Verpackung. Das lässt nur den Schluss zu, dass die Uhr in keiner Weise geprüft wurde. Ein absolutes No-Go.