Kara's Watches

Dealer's comment:

Thank you for taking the time to leave us a review. We have reached out to you directly to see why you were not fully satisfied with the communication and have not received a response. To provide other readers with context, we had confirmed the order within 30 minutes and the buyer decided to cancel before making payment. We confirmed the cancellation within 2 hours even though it was sent after business hours (6:33 pm) and that was all the communication we had.

Dealer's comment:

Thank you for taking the time to leave us a review. We apologize if we didn't meet your expectations regarding shipping and we have reached out to you directly to see if there was an issue with your order and if there is anything that we could do to have made your experience better. Just to provide other readers with context, the order was placed on Monday evening with payment verified by Chrono24 on Tuesday and the watch shipped out FedEx Overnight that same day.

Dealer's comment:

Thank you for taking the time to leave us a review. We have reached out to you directly to see why you were not fully satisfied and apologize if we fell short. We responded to the order being placed within one minute despite it coming in at 9:02 PM on Friday, and we shipped the watch out FedEx Overnight on Monday. Just to provide other readers with context, we reached out to you to see if there was anything we could do to make it right and the response was the following: "I didn’t give a bad rating. I gave four stars which is very good. The experience was easy, quick, and met all expectations. But I reserve five stars for great experiences. As an example, at the same time as this purchase I bought a less expensive watch from a different dealer and received a hand written note of thanks. That to me is worth five stars." We appreciate the feedback and have taken note to try to improve for future orders.