Porcello Jewelers
5.0 out of 5 stars | Reviews: 161
Detailed explanation of ratings
| 4.9 | Shipping |
|---|---|
| 5.0 | Item description |
| 5.0 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Mark V. from on 04. March 2023
Omega ...
Buyer recommends this dealer
Review by Bert A. from on 04. January 2023
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Review by steve b. from on 09. October 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
The watch is as advertised, no issues there, been wearing it recently and really like it. The only issue was the delivery issue, not a major problem, but it was supposed to be delivered next day, but they forget and sent it a day later, when I wasn't home to receive it. Other than that, all is well. I would recommend them.
Dealer's comment:
Really sorry about the shipping issue, we usually ship everything 2 day so my mistake but thankfully we were able to take care of it. Hope you enjoy your watch and would love to do future business.
Review by Michael C. from on 04. January 2021
Hamilton ...
Buyer's comment:
Watch is great no issues there. Communicated by email with seller regarding if the watch came with box and papers which I was told that it does. I paid based on that conversation. Upon receipt, the watch came with a box, but the manual included was for a different watch and there was no warranty booklet. When I emailed the seller I was told that they never claimed to have the warranty booklet and they apologized about sending the wrong manual but were not willing to get me the correct one. I found the correct manual on eBay and paid$19 of my own money which this seller should have done to make this sale right. I am not returning this watch which the seller offered to take back for a refund as I like it. But this seller was less than honest and certainly not willing to go even the extra inch to send me the correct manual.
Dealer's comment:
Never told the buyer there was papers. I sent a link to the buyer with the correct manual. Buyer told me they wanted a in store credit to make up for the manual which I agreed and said we could give him a in store credit. Beware of this buyer, we will never sell to him again.
Review by Oswald G. from on 14. September 2020
Jaeger-LeCoultre ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Sorry my communication wasn't a 5 star. How could I have been better? Responded to every message as soon as I could.
Review by Matthew H. from on 08. September 2020
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Description was not accurate. It described the Crystal as having a scratch when in fact it was chipped.
Dealer's comment:
Crystal was described as having scratches. There is no chip on the crystal.
Review by Carsten I. from on 05. June 2020
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Fernando C. from on 28. April 2020
Breitling ...
Buyer recommends this dealer
Buyer's comment:
No conseguí una C/c para transferir, Único obstáculo
Dealer's comment:
Customer never communicated he needed more time to pay. Accepted the offer and no payment was made after 4 business days.
Review by Andy G. from on 15. March 2020
Omega ...
Buyer recommends this dealer
Buyer's comment:
Responsive seller, hope to deal again
Review by Aida H. from on 16. December 2019
Baume & Mercier ...
Buyer recommends this dealer
Buyer's comment:
Great sale. Very responsive to queries. Happy with my watch.
Dealer's comment:
Sorry to see that you weren't completely satisfied with our communication and shipping please let me know how we could improve to receive a 5 star rating.
Review by Nelson F. from on 17. February 2019
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Austin was a pleasure to do business with. Great communication and customer focused. I would definitively buy from Procello again.
Review by Michael G. from on 18. April 2018
Vintage ...
Buyer recommends this dealer
Buyer's comment:
Nice watch, works fine. Contrast in the photo was blown out so much it didn’t look at all the same.
Dealer's comment:
Buyer told me he was extremely happy in a email!
Review by Benjamin C. from on 02. April 2018
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Fabrizio F. from on 06. December 2017
Jaeger-LeCoultre ...
Buyer's comment:
Delivery fast but the watch don’t work correctly
Dealer's comment:
Wasn't informed the watch was having issues until almost a month after it was received. Watch was just serviced and is still under warranty.
Review by Matti K. from on 02. November 2017
Breil ...
Buyer recommends this dealer
Buyer's comment:
Everything went smoothly. Only surprise was taxes 20% of the whole sum, this including postage and handling and chrono24 commission(!). So, when importing watch outside EU be prepared for this!
Dealer's comment:
Sorry about that! Unfortunately I have no control over the import taxes or what they cost! Hopefully you are enjoying the watch!
Buyer's comment:
There was an error with the description of the item. But the dealer did a good job processing the return and refund. Good overall experience.