78,000 purchases with an "excellent" rating worldwide

España Watches

Trusted Seller since 2020
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 431

4.9 out of 5 stars  |  Reviews: 370

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by John W. from on 06. December 2021


Panerai ...

Communication

Buyer's comment:

They advertised a watch, I bought it and paid. After a couple of weeks they said they could not source the watch and cancelled the order. A lot of time and money wasted.

Review by WD from on 13. October 2021


Vacheron Constantin ...

Shipping
Item description
Communication

Buyer's comment:

Not satisfied. I lost my time where i normally don’t need to loose it. First time i am not lucky after more than 10 purchases with Ch24 seller’s.

Review by Olivier R. from on 21. July 2021


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

Watch was supposed to be available as per the pictures then I understood at the order that it had to be ordered to the supplier with 2-3 weeks delivery time. After 2 weeks I had to ask questions Finally it was delivered after three weeks but delivery was not complete I had to claim in order to have an additional delivery and finally have all the goods as per the description

Dealer's comment:

Good afternoon, as we informed from the first moment, the watch would take 2 to 3 weeks to arrive to our offices in Madrid, once the watch arrived to our offices we would ship it in 24-48 hours, so we have always been within the stipulated shipping time. If it is true that by any chance we forgot to put the extra straps in the packaging, which we send as soon as possible to your home and for which we apologize, these are mistakes that we avoid to happen. At all times we have attended to your questions as quickly as possible. We hope to improve these errors and prevent them from happening again as we always try to offer the best possible service to our customers, I hope you were satisfied with the purchase and enjoy your new watch and can trust us again. Best regards

Review by Vincent L. from on 05. July 2021


Jaeger-LeCoultre ...

Shipping
Item description
Communication

Buyer's comment:

Erreur dans la description de la montre, qui disait que c’était une montre automatique alors que c’était à quartz. Grosse déception. Par contre, le vendeur a tout remboursé rapidement après renvoi de la montre

Dealer's comment:

We are sorry for the error. There can always be an error in the ad because many times we enter the reference and the rest is filled automatically by the system but we are working to prevent this kind of thing from happening. Our recommendation to future customers is to check the characteristics of the watch on their official website and if it is the same as the published ad then great and if not it would help us greatly if you tell us the error. But this way you will be able to verify and be sure of the real characteristics and it would be more difficult to make a mistake. But in any case if it is our mistake we admit it quickly and we always try to solve it as soon as possible. I hope that in the future you will find the watch that you like and that we can continue doing business. Hope you all the best!

Review by Zayn F. from on 21. April 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Advertised as 2021 model but was late Dec 2020. The reason given is becoming common on Chrono24 which is that dealer had a number of pieces in stock and did not manage to update advert... for high value sales like this, it is not acceptable. No invoice provided with piece, separately requested and received. Otherwise service was genetslly acceptable.

Dealer's comment:

We deeply apologize for this incident. We'll learn from it and update all descriptions from our models in order to prevent this king of event in the future. We appreciate your comment, and look forward to get better in the future!

Order canceled

Review by Matan O. from on 17. March 2021


Patek Philippe ...

Buyer recommends this dealer

Communication

Buyer's comment:

No deal was made - seller canceled order due to price error

Order canceled

Review by Vittorio G. from on 16. March 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

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