Over 400,000 watches covered by Chrono24 Buyer Protection

Collectors Coins & Jewelry

Trusted Seller since 2018
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 1148

4.7 out of 5 stars  |  Reviews: 749

Detailed explanation of ratings 

 4.8
Shipping
 4.7
Item description
 4.6
Communication
94% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Anthony A. from on 13. April 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Alan D. from on 08. March 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Dealer seem to be professional and reputable. I don’t believe the watch was fairly represented in the pictures and description so I returned it and the dealer has taken a really long time to issue me a refund.

Dealer's comment:

the watch was listed and photographed as a preowned watch, all our items come with a money back guarantee. chrono24 manages the payments

Review by Marty J. from on 08. March 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The watch was stunning and as advertised. However, as others have commented about this dealer, the listed “insured shipping $19” was quietly slipped in as about $400. I sent messages that were rebuffed. I cancelled 3 orders and on the 4th the shipping was $19. Be careful with this dealer.

Dealer's comment:

we shipped this item without insurance as per clients request. fedex only insures up to $1000 so additional insurance is required and varies depending on destination. enjoy the watch and happy it arrived safely

Review by Andrew M. from on 04. February 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Watch was as described. Communication was the worst of any watch dealers I’ve previously purchased from.

Dealer's comment:

Client asked three questions over a span of three days in which everything was responded to. Client received their New Rolex Watch within 24hrs after payment was cleared for shipping.

Order canceled

Review by Fahed Salem Saleh Awadh A. from on 03. February 2022


Audemars Piguet ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by hyun jun p. from on 01. December 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The item came exactly as it was described but i sent multiple messages to the seller who didnt respond to a single one.

Order canceled

Review by Kevin D. from on 03. August 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by Mike L. from on 08. July 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Gavin C. from on 03. July 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Thrown in box. Easy to pack better.

Review by alfredo t. from on 04. June 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

tardó más de 4 semanas en enviar el reloj alegando excusas no justificadas

Review by Anne L. from on 09. May 2021


Cartier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Gregory from on 23. March 2021


Omega ...

Shipping
Item description
Communication

Buyer's comment:

-

Order canceled

Review by Jeff W. from on 06. February 2021


Oris ...

Buyer recommends this dealer

Communication

Buyer's comment:

Didn't purchase

Review by Kyle from on 12. November 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Was listed as new, unworn and without any signs of wear. However, not sure if this was a display model perhaps, as the stickers were intact yet the bracelet definitely shows signs of wear. Small swirls and desk diving type marks. Likely would’ve paid less for a newer used model had I known.

Dealer's comment:

Thank you for your business. The marks are on the factory protected stickers. Once peeled there will be no marks on the actual watch. Enjoy and Wear it in good health! Looking forward to your next watch purchase from us

Order canceled

Review by Rodolfo L. from on 22. September 2020


Patek Philippe ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by LM from on 14. August 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Nie wieder! Kommunikation tlw. Uneinsichtig und Unverschämt, erst durch Vermittlung über Chrono24 hat es funktioniert.

Dealer's comment:

you purchased two Rolex watches and we shipped them from NewYork to Germany. they were received within 3 days. between the language barrier and the difference in time your needs and requests were met within 12 hours. you are happy with both of your purchases and are keeping both watches. we are assuming this is a positive experience considering the thousands of miles of distance and the time zones. everything was worked out in a day and your receipts were sent to you directly by email since you were not able to locate them on the chrono24 platform. looking forward to doing more business.

Review by Adrian C. from on 13. August 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Item was described as recently serviced and keeping time perfectly. When the item got to me it was gaining 40-45 seconds a day. This could of been due to something happening in transit and in that case they need to improve their packaging. When contacting them they were very rude and hard to work with. Opted to return the watch and do everything through Chrono24 because of how they were acting. Chrono24 was incredible throughout the whole process.

Dealer's comment:

the buyer had buyers remorse. every purchase is backed by a satisfaction guarantee, full refund, and a one year warranty. we received the watch back and it is running perfect. the buyer simply no longer wanted it.

Review by Cy W. from on 23. July 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Said it came with the original box and original card. None of it was original. There was no card no paper no box

Dealer's comment:

buyer did not read description properly and did not want to return the watch. everything was pictured and described properly

Review by Richard B. from on 28. May 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

I tried twice to communicate with the dealer to arrange the purchase of additional bracelet links. They responded once with a question and then not again. Also, this watch was supposed to have been completely serviced. However, the automatic movement did not work properly and had to be cleaned and serviced, along with the mainspring, by a local Rolex service centre - at my expense.

Dealer's comment:

The watch was as advertised. We answered every question prior to purchase and delivered the beautiful watch within 2 days. The Client needed additional links, which were supplied. Every watch is serviced before resale and includes a one year warranty with To and From shipping. The customer decided to ignore and deal with it himself.

Review by Ed B. from on 08. April 2020


TAG Heuer ...

Shipping
Item description
Communication

Buyer's comment:

Emailed the seller with a question about the color and caliber of the watch. Never got a straight answer. Received the watch without the Authenticity Certificate and watch manual. It has been over three weeks and I'm still waiting for the manual. I'm not sure what the role of Chrono24 is as the mediater between the buyer and seller. I emailed them and I got no resolution as of now!

Dealer's comment:

shipped with all components. buyer misplaced with packaging.

Order canceled

Review by Trey M. from on 25. January 2020


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

They didn’t process my payment, and I had to cancel my order. Besides that they were kind.

Dealer's comment:

payment never made, asked to cancel

Review by Nuttawat S. from on 02. December 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

-

Review by Ahmed A. from on 16. August 2019


Bulgari ...

Shipping
Item description
Communication

Buyer's comment:

Rejecting my review is simply unacceptable. I am posting this second time.. IThe wrist band is too small.. The polish of the watch is so bad that it completely wipes of the multitone colors of bvlgari design.. The strap of the watch was one of the prime reasons I bought the watch.. The dial rotor rotates both ways clockwise as well and anti clockwise.. Its a disaster.. The needles of the watch are scratched and look ugly.. All this was not mentioned.. I need to return this watch if my review is not accepted.. Its totally unfair to first dupe the customer and then not accept his honest review.

Review by Steve T from on 16. August 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Item is not as described in the listing, I initiated the refund and it was speedy processed.

Review by Herman C. from on 14. February 2019


Girard Perregaux ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Seller didn’t bubble wrap the watch. Luckily the watch was not damage. Do remind them to bubble wrap your watch before they send you. The watch was sold at very reasonable price. I would say it a good deal!

Dealer's comment:

the watch was in its box and had plenty of padding and bubble wrap. It shipped from USA to Singapore in less than 4 days and arrived 100% in perfect condition and working order with no damage. looking forward to our next deal!

Review by Steven F. from on 26. January 2019


IWC ...

Shipping
Item description

Buyer's comment:

This watch arrived with a defective winding mechanism. This was not disclosed in the description of the watch. Within three weeks the watch was broken. It would not wind and it would not keep time.

Review by Kevin N. from on 30. August 2018


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Steve I. from on 31. July 2018


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Watch was described to be in mint condition but had a scratch hear the 9 o'clock position on the bezel.

Review by Adriano V. from on 28. July 2018


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Gave me wrong color

Review by Dilan P. from on 16. July 2018


Jaeger-LeCoultre ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Good seller, shipping was terrible and via USPS. If you are buying request overnight via FedEx.

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