Leader in secure luxury watch purchases and sales since 2003

The Watch Company

Trusted Seller since 2015
Watches sold with Buyer Protection: 2921

4.9 out of 5 stars  |  Reviews: 2,071

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Laurentiu V. from on 16. May 2022


Omega 231.10.39.21.03.001 - 231.10.39.21.03.001

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Older than 30 days

Order canceled

Review by Alex B. from on 18. March 2022


Omega ...

Communication

Buyer's comment:

Watch was damaged, not unworn/new. Wasted AU$300 in forex fees for nothing. Waste of time. Dealers should get their listings right.

Dealer's comment:

We are very sorry for the experience that you had with us and that our service was not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by YA. from on 15. February 2022


NOMOS ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Ok dealer. Shipping took longer than I thought. Got the watch for a decent price though

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Dato Malaysia. from on 06. February 2022


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

They were able to point out on the smallest dot damage on the watch. Very professional.

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating and kind words. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Bee L. from on 06. February 2022


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Took them some time to send the watch but all was good.

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Daniel B. from on 18. January 2022


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Die original Schachtel der Uhr war defekt,

Dealer's comment:

We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Guido M. from on 10. January 2022


Omega ...

Shipping
Item description
Communication

Buyer's comment:

L'orologio non è arrivato con le condizioni espresse dal venditore, ovvero non aveva scatola e documenti originali, Nel dubbio che potesse essere un clone ho restituito l'orologio.

Dealer's comment:

Thank you for the review and we are very sorry for the bad experience. We have listed the watch as accurately as possible and it does comes with original box and papers from Omega. We can assure you that it is not a clone but a real piece of Omega from 1990s. We hope we will have a chance to serve you again in the future. Please have a great week ahead!

Order canceled

Review by Julie J. from on 24. September 2021


Omega ...

Communication

Buyer's comment:

Dealer was quite slow to communicate. Around five days after purchasing I had to query why it hadn’t been shipped. At least they were honest at that point and told me they’d found it had been scratched. I would have preferred quicker communication.

Dealer's comment:

We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Rob B. from on 23. August 2021


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Sending by UPS was a disaster, disorganised, misinformation, conflicting information, overcharged with additional incorrect costs, that has to be corrected afterwards, that will cost a lot of time and effort , the utmost unprofessional dilevery company I ever experienced in my life! This was my first and it will be also my last experience with UPS, never again I will use their services The package with the watch send by TWC was perfect!

Dealer's comment:

Dear customer, thank you for the feedback and compliments. We will explore other shipping methods internally and hopefully find a company that is able to provide better delivery services to Netherlands. We look forward to serving you next time!

Order canceled

Review by Kate L. from on 14. August 2021


Michael Kors ...

Communication

Buyer's comment:

Я оплатила заказ, дилер подтвердил наличие и отличное состояние, потом началась переписка, ой сегодня мы не отправим, ой там царапина, мы закажем новые, ой новые мы не можем заказать, можем отправить с царапиной, можем сделать скидку, нужно ещё пчть дней, отправим состояние отличное все работает, ой не можем отправить там при осмотре ещё и заводная корона сломана, короче заказ отменён, жду возврата денег

Order canceled

Review by 英鈞 徐. from on 06. August 2021


Omega ...

Communication

Buyer's comment:

😀

Dealer's comment:

We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Order canceled

Review by George L. from on 31. May 2021


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

Seller definitely serious (I did not go through with the purchase). But very very rigid (responses to requests are consistently negative... which does not leave a topissime impression.) Apart from this, responds very quickly (but always negatively!) Vendeur certainement sérieux (je ne suis pas allé au bout de l’achat). Mais très très rigide (les réponses aux demandes sont systématiquement négative... ce qui ne laisse pas une impression topissime.) Mis à part ceci, répond très rapidement (mais toujours négativement!)

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating and review. We are very sorry that our service is not up to your expectation. The requests you were asking were unfortunately impossible for us to meet. We will take your feedback and strive to improve our services in the future. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Order canceled

Review by Chris D. from on 07. May 2021


Seiko ...

Communication

Buyer's comment:

The watch was already paid for, the package was on the brink of being sent. Last minute my order was cancelled because the watch was found to be malfunctioning. Outside of this unfortunate news the communication was good, but I am still disappointed that the malfunctions were found so late.

Dealer's comment:

We are very sorry that our service is not up to your expectation. We conduct final watch check to make sure every watches are in good function before we ship out the watches to customers. We do not want to send any defective watches to customer so we had to cancel the order this time. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.

Order canceled

Review by Florent P. from on 07. May 2021


Bell & Ross ...

Communication

Buyer's comment:

Le vendeur vous indique que les photos sur l’annonce sont celles de la montre vendue et vous informe une fois l’achat effectué qu’il manque un élément du set. Au mieux un manque de professionnalisme et une perte de temps pour tout le monde!

Dealer's comment:

We are very sorry that our service is not up to your expectation. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.

Review by mitsuhiro s. from on 31. March 2021


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

この度はご購入いただきまして誠にありがとうございます。これからも更なるサービスの向上を目指し、努力して参りたいと存じます。今後ともThe Watch Companyをご愛顧賜りますよう宜しくお願い申し上げます。

Review by Hamad A. from on 11. May 2020


Jaquet-Droz ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for purchasing. We are looking forward to serving you next time!

Review by Anabel S. from on 03. February 2020


Tissot ...

Shipping
Item description
Communication

Buyer's comment:

Estuve muchos días esperando el producto y sin comunicación con el vendedor. Por suerte el equipo de Chrono24 fue quien me mantuvo informada

Dealer's comment:

We are sorry that your shopping experience with TWC was not satisfying. Sometimes parcel might be hold by the customs in destination country that take few days for them to process. We will keep working to provide better communication and apologize again for any inconvenience caused.

Review by Paul from on 27. April 2019


Hamilton ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Claudio A. from on 06. August 2018


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

Nella scatola non c'è la maglia in più per poter allargare il cinturino!!!

Review by Tian Ho L. from on 30. July 2018


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

Slow to respond and shipment keep delaying. Receive items after delivery date due to no stock on hand and then awaiting full box set. Need repeated reminders before delivery.

Dealer's comment:

Mr. Lim, thank you for your purchase. We are deeply sorry to hear about this. As we informed you on whatsapp we were waiting for the full set to arrive before we could ship it, but we are glad you informed us about this in order to make the experience better for our customers. We look forward to provide you a better buying experience next time. Thank you.