Luxury Souq Dubai
4.5 out of 5 stars | Reviews: 186
Detailed explanation of ratings
| 4.8 | Shipping |
|---|---|
| 4.8 | Item description |
| 4.5 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by Ian C. from on 12. January 2023
Audemars Piguet ...
Buyer recommends this dealer
Order canceled
Review by SLK from on 02. January 2023
IWC ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you!
Review by KM from on 20. July 2021
Patek Philippe ...
Buyer's comment:
The listing item was not the item I received from the dealer. Instead of the limited edition on the listing, they sent me a regular production piece. luckily, The return process was smooth.
Dealer's comment:
Apologies for the inconvenience you've experienced. We'll make sure such mishap won't happen again.
Review by Eric L. from on 19. July 2021
Jaquet-Droz ...
Buyer's comment:
Watch arrived damaged and malfunctioning. Somehow jostled in shipping and losing 15 minutes of time per day. I am now going through the inconvenience of finding an authorized dealer (very few in the United States so I am waiting a few weeks for a cross-country business trip to bring the damaged watch to a San Francisco authorized dealer to repair). The watch is under warranty so I expect the repairs will be covered but this is an unfortunate headache I am forced to handle on my own.
Dealer's comment:
Being trapped in US custom for a month is definitely out of our hands. Its US custom who are the one processing the release of the shipment. On our part, I follow-up with them everyday requesting to release the parcel as all the paper works is being submitted and nothing required from us further. And sad to hear that its "damaged and malfunctioning" wherein the watch is brand new and you told me its "gorgeous". Nevertheless, the 15 minutes delay (before you said 10 minutes) might due to rough transport. The watch has warranty and hoping it will be fixed soon. If you need any help in the future, we are always here for you.
Review by Monir M. from on 18. July 2021
Corum ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your recommendation.
Review by layton l. from on 04. May 2021
Cartier ...
Buyer's comment:
The Dealer failed to mention the watch needed more links in the band.
Dealer's comment:
At Luxury Souq, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that I have let you down, and for that I am are very sorry. I will do my best to be more efficient on communicating with our customers, informing them all information from A to Z.
Order canceled
Review by Florian A. from on 17. February 2021
Breitling ...
Buyer's comment:
Nachdem ich das Angebot des Händlers angenommen und bezahlt habe und mit ihm die weiteren Details für den Versand geklärt hatte wurde der Vorgang völlig überraschend beendet, da anscheinend die Uhr in der Zwischenzeit verkauft wurde. Dies kann nur nach der Klärung der Versanddetails passiert sein, da ab diesem Zeitpunkt bis zu meiner Nachfrage nach dem Versand keine Kommunikation erfolgte. Ein derartiges Vorgehen ist einfach eine Frechheit.
Dealer's comment:
Apology for any inconvenience. But still, we thank you for your review.
Order canceled
Review by Claude S. from on 17. December 2020
Chanel ...
Buyer's comment:
L'annonce ne correspond pas à la réalité. La montre était censée être neuve mais ce n'était pas le cas
Dealer's comment:
With all due respect, its clearly stated in the description of our listing that the watch is used. It wasn't never advertised as new. But still thank you for your review, and we will keep on working hard to provide high quality for customer satisfaction.
Order canceled
Review by Milos I. from on 07. December 2020
IWC ...
Buyer recommends this dealer
Buyer's comment:
braucht etwas lang mit dem beantworten der Fragen oder der Bearbeitung. Wollte eine Uhr mit einem Krokodil Armband. Aus Dubai kann man es leider nicht versenden. Er wollte nur die Uhr versenden ohne Band. War nicht einverstanden.
Dealer's comment:
Crocodile strap is not allowed to be shipped in your country, this is based from your customs law.
Review by Ruggero B. from on 12. November 2020
Carl F. Bucherer ...
Buyer recommends this dealer
Buyer's comment:
I’ve paid the watch at the end of August, and I’ve received it at the beginning of November. The supplier always replied to me in a very kind way, but the process was really, really slow. First problem: They’ve found that the box was ruined. We’ve found an agreement and they gave me a discount. Then they were not able to find the documents (at the end they’ve found them). Finally they’ve sent the watch without the Cites-Certificate, so the watch was blocked in the customs for quite 3 weeks. They’ve given me the money back, to buy a new strap and they’ve paid also the costs for the customs, so at the end everything was OK. I’m happy that I’ve purchased this watch with Chrono24 because maybe I could had problems. At the end the watch is OK and also the final price is fair. I’m happy. Some problems during the process and really a lot of time, but I’m happy. I’m sure you understand that I cannot give you 5 stars. With other suppliers I receive the watch in 1 week, with box and without any problem! However, I can recommend you as vendor. Please next time try to speed-up the process. Regards
Order canceled
Review by Mark R. from on 14. June 2020
Chopard ...
Buyer recommends this dealer
Buyer's comment:
Slow communications
Buyer's comment:
I'm disappointed the sale didn't work out. They had the AP Diver I was looking for and advertised it as 'mint' or essentially unworn. I agreed to the deal and initiated the payment. They reached out to me the next day and said there was a problem with the rubber strap. Basically it was creased and nearly cracked in half with signs of previous repair (looked like colored glue on the inside). That certainly isn't unworn or mint. I credit them for telling me and not just shipping the watch. I canceled the sale and Chrono 24 refunded the payment.