110,000 purchases with an "excellent" rating worldwide

ZW Watches

Watches sold with Buyer Protection: 5366

4.8 out of 5 stars  |  Reviews: 3,325

Detailed explanation of ratings 

 4.8
Shipping
 4.9
Item description
 4.7
Communication
97% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Filip G. from on 14. May 2022


Orient Esteem II Open Heart Automatic Japan Made FAG02005W0 Men's Watch

Communication

Buyer's comment:

Sklep zapewnił mnie o posiadaniu danego zegarka, natomiast nie został mi on finalnie sprzedany, gdyż go (prawdopodobnie) sprzedali wcześniej.

Older than 30 days

Review by Emir E. from on 10. April 2022


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Bu saatin diğer modellerine de sahibim. Satıcı ürünü orjinal kutusunda göndermedi, başka bir Seiko kutusu ile gönderdi ve ürünün kitapçığını da kutunun dışında konumlandırdı. Açıklama yetersizdi. Tarih kadranı Arabic - English olan modeldi. Bu detay saat seçimimde önemli bir göstergeydi. Açıklamada belirtilmiş olsaydı saat için farklı bir alternatif satıcı arardım. Bu nedenle puanlamayı çok yüksek tutmadım

Order canceled

Review by Francesco Maria C. from on 31. January 2022


Seiko ...

Communication

Buyer's comment:

Sono rimasto deluso perché avevo scelto due orologi simili uno per me e ed uno per mia moglie. Questo specifico non mi è stato venduto perché indisponibile appena pagato. Dopo pochi giorni lo stesso orologio era nuovamente disponibile ma ad un prezzo molto più alto. Sono stato costretto ad acquistarlo su altra piattaforma ma comunque ad un prezzo superiore a quanto da me pagato in prima battuta. Sono arrabbiato e deluso. Il commerciante avrebbe dovuto fare meglio visto il mio doppio acquisto di orologi simili.

Review by LUIGI D. from on 31. December 2021


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Bello orologio ma molto piccolo e delicato

Review by Juan Ignacio N. from on 13. December 2021


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

El precio no refleja el precio real. Las tasa por aduanas son desmesuradas en comparación con el precio de la web. Si avisan que pueden cobrarse tasas pero el 50% del valor del reloj. No volveré a comprar en este proveedor.

Order canceled

Review by Alberto C. from on 08. November 2021


Seiko ...

Buyer recommends this dealer

Communication

Buyer's comment:

No tenía el reloj al momento de la compra

Review by Roan v. from on 24. August 2021


Citizen ...

Shipping
Item description
Communication

Buyer's comment:

Verliep niet soepel. Niet het goede product geleverd. Moeizaam om er op een fatsoeblijke manier uit te komen. Heeft heel veel tijd gekost en ergernis.

Review by Saurav M. from on 14. August 2021


Orient ...

Shipping
Item description
Communication

Buyer's comment:

The dealer did not listen to my request of shippibg via Singapore post. They could have easily done it. This lack of interest in customer satisfaction is very bad. I had to unnecessarily pay 56% in customs duty. If it wasnt for the fact that this model is only avaiable with this dealer, I would never have bought it from this seller. Very very dissapointed.

Review by Juan from on 10. August 2021


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Buen comerciante. Buen producto. Reloj algo más pequeño de lo esperado. Problemas con envío con DHL entre comerciante y Europa. El coste se incrementa un 33% sobre precio venta. Es casi imposible no pagar un extra a DHL además de los impuestos locales. Un cero al servicio DHL de aduanas. Es abusivo. Por favor busquen alternativa.

Review by Venkatesh C. from on 01. August 2021


Invicta ...

Shipping
Item description
Communication

Buyer's comment:

My watch have few defects and original box was not given and dealer gave some justification like it varies to location

Order canceled

Review by Ken L. from on 13. July 2021


Zeppelin ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you for making purchase with us.

Review by Nicolas M. from on 10. July 2021


Orient ...

Shipping
Item description

Buyer's comment:

J'ai reçu une montre dont il manquait l'ardillon sur le bracelet ce qui semble indiquer que la montre envoyée correspondait à une montre écartée d'un contrôle qualité (dixit l’horloger qui m'a sympathiquement remplacé la boucle et donc l'ardillon du bracelet). Il me semble donc que c'est totalement regrettable de vendre des exemplaires de montres qui n'ont pas passé le contrôle qualité et qui normalement doivent être écartées et surtout pas renvoyée tel quelle!!!!

Order canceled

Review by Greg from on 11. June 2021


Tissot ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you for your valuable feedback.

Review by Cristian L. from on 22. May 2021


Citizen ...

Shipping
Item description
Communication

Buyer's comment:

El reloj no están bueno como parece , decepcionado de la compra

Review by Jens T. from on 01. May 2021


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

Horloge kwam overeen met de foto's maar de verpakking van de horloges was niet origineel van Seiko, deze was namaak.

Review by viviana c. from on 26. April 2021


Orient ...

Shipping
Item description
Communication

Buyer's comment:

PRODOTTO OTTIMO MA SPEDIZIONE PRIVA DI FATTURA

Order canceled

Review by zhiyong l. from on 04. March 2021


Seiko ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you for making purchase with us.

Review by Paul O. from on 15. February 2021


Seiko ...

Shipping
Item description

Buyer's comment:

Vermeld voortaan de volledige prijs, of vermeld dat er nog invoer en tax bijkomt.

Review by Clovis H. from on 06. February 2021


Casio ...

Shipping
Item description
Communication

Buyer's comment:

La commande est arrivée un mois après la date promise et la communication était difficile. Ils ne faisaient pas grand chose pour m'aider à comprendre

Review by Jan v. from on 30. January 2021


Michael Kors ...

Shipping
Item description
Communication

Buyer's comment:

Deze verkoper beveel ik niet aan anderen aan. Verkoper verstuurt defect product. Verkoper reageert niet op communicatie.

Review by Karim from on 18. January 2021


Orient ...

Shipping
Item description
Communication

Buyer's comment:

Nul part sur l annonce il était précisé qu'il faudra réglé au transporteur dhl pour pouvoir recevoir le colis des frais supplémentaires douanes et autres frais d'un montant total de 37 % de la valeurs payée initialement au vendeur.

Review by Mattia from on 16. January 2021


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

These are the events that led me not to recommend this dealer. - I purchased the watch and received it fairly quickly on Dec 14th. The watch looked perfect from the outside. - Soon after wearing it, I realized that the watch would stop every now and then, losing several minutes each time, even if fully charged. - I contacted the dealer who told me to "slap the watch". Since I was not confortable in doing so, I brought the watch to an official Seiko reseller, and in parallel I started a mediation with Chrono24 - once at the official Seiko reseller, I was told that the guarantee could not be accepted by them because the watch serial number and the case number were missing (the guarantee only showed a "RSL watches dealer" stamp) - I contacted the dealer again and I was told to refer to the Seiko center specified in the guarantee booklet. I called and I was told to bring the watch to a specific official Seiko assistance store and that they would take it in even if the guarantee was not properly filled in. - I brought the watch to the assistance center on Dec 22nd, and once there I was told that they would be off for christmas break until January 7th. Then, they would take care of my watch and get back to me. - since there is a 14-day return policy, I've asked the dealer to extend it past December 28th since the watch was out for repair. The dealer said no. - Today (January 7th), as I am writing this review (because I only have until January 9th to do so), I am waiting and hoping that my watch will get properly fixed. Maybe I was particularly unlucky, but the dealer has not been willing to help out.

Review by Catarina N. from on 16. January 2021


Seiko ...

Shipping
Item description

Buyer's comment:

Ficou mais caro, porque no envio não colocou como GIF, logo tive de pagar tanto como o valor do relógio.

Review by Karine F. from on 09. January 2021


Tissot ...

Shipping
Item description
Communication

Buyer's comment:

The strap was split and I need to ask chrono24 help to find a solution. Result is a big waste of time on my side for an item that was sold as new one. I bought a new strap on my side and was partially reimbursed, both by Chrono24 and vendor (more by Chrono24 which I consider as fair). However I needed to go to a specialist to then change the strap. Finally it was not a good deal because time is money, and I lost too many time with this purchase.

Review by CEDRIC B. from on 03. January 2021


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

On ne connaît pas le montant des taxes qui viennent en sus. Malgré des recherches sur le sujet. C'est la surprise. Dans ce cas précis 41€ soit 40% du prix de la montre. À éviter.

Order canceled

Review by 57fr from on 29. November 2020


Seiko ...

Buyer recommends this dealer

Communication

Buyer's comment:

Commande annulé par le vendeur, la montre étant vendu mais disponible à l'achat... Tout c'est bien passé concernant le remboursement de la somme avancée, bravo Chrono24 !

Review by Ettore V. from on 28. November 2020


Seiko ...

Shipping
Item description
Communication

Buyer's comment:

Le dimensioni dell'orologio non corrispondevano alla descrizione.

Review by Mirza Hussain K. from on 23. November 2020


Citizen ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Manual not included

Review by Peter M. from on 14. September 2020


Orient ...

Shipping
Item description
Communication

Buyer's comment:

The dealer advertised the watch price as including free delivery. When I queried why they had added a delivery charge to the price, they said that this was the charge to my country. They did not respond to my question why their advertisement was then misleading. I am not impressed by this dealer as I think that advertising free delivery creates a completely false impression.

Order canceled

Review by Petar M. from on 08. September 2020


Orient ...

Buyer recommends this dealer

Communication

Buyer's comment:

After a couple of days of waiting after I sent the payment I was explained there aren't any more left in stock and was refunded.

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