Over 360 employees facilitating the ideal shopping experience

SwissWatchExpo

Trusted Seller since 2011
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 1981

4.8 out of 5 stars  |  Reviews: 1,159

Detailed explanation of ratings 

 4.9
Shipping
 4.8
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by David N. from on 12. May 2022


Omega Speedmaster MoonPhase Broad Arrow Mens Watch 3575.30.00

Shipping
Item description
Communication

Buyer's comment:

This “company” claimed it had previous Omega-trained servicemen on staff who evaluate their watches before sale to ensure proper working order and extend their company warranty. I received the watch and noticed fingerprints on the hour markers and inside the glass. Obviously this wasn’t done by Omega so I brought it to a trusted Omega store abs had them run tests on the mechanics. (They had a serviceman available for limited time). Learned the watch loses 10 seconds per hour and needed service. I sent it off to omega and learned the dial needed to be replaced due to water damage. Brought it to the company’s attention reasonably asking them to make this right. Received the typical response how great their company is reviewing their products prior to shipment and photos matched the description. Moreover, they informed me sending it to Omega would breach their personal warranty (as if their company could be trusted to perform the repairs). They refused to pay a dime for the repairs or take any responsibility for the fact the watch was not as described at time of sale. If the watch wasn’t rare due to 5 year production period, I’d return the watch immediately and tell this company where they can put the watch. Do NOT do business with this company. You have been warned.

Dealer's comment:

The pictures in the listing are all of the actual watch we shipped to you, and all imperfections are enlarged by the professional camera. Every imperfection can be seen when you mouse over the photos to zoom in. Your watch was fully serviced, pressure-tested to make sure it is watertight, and timed to precision right before we shipped it to you. We are absolutely confident that everything was as it should be. Everyone knows that when you send watch to the factory service centers, there is no such thing as an estimate showing "no service needed." We are absolutely sure it was running within the factory standards for this watch. The SwissWatchExpo warranty that covers your watch in case of mechanical issues does not cover any kind of service or repair by a third party, even Omega themselves. That is why we would not be able to participate in the Omega fees for service. This is partly because the watch manufacturers always recommend a full service, even if the watch doesn't necessarily need one. This is how they operate their service centers at a profit. If you are ever having any kind of issue with your timepiece, you can always send it back to SwissWatchExpo, and our Omega-trained master watchmakers can resolve any issue quickly and get your watch back to you.

Older than 30 days

Review by Alex G. from on 06. March 2022


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The Rolex Submariner two-tone was advertise as new/unworn. Several scratches on the clasp and links showed that the watch has been used. They even haven’t bothered polishing that to keep it clean for presentation! The worst part was denying that by sending me a photo of the watch before posting which clearly showed the scratch. This was my second purchase from Swiss Watch Expo and certainly the last one.

Review by Roy C. from on 24. February 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Shipped extremely fast. Awesome watch.

Order canceled

Review by Steve M. from on 07. February 2022


Rolex ...

Communication

Buyer's comment:

Impossible to get a straight answer about payment options. I was first offered bank wire payment which I declined because it offers no safety or recourse to a buyer. Seller then directed me to Chrono24 support for other payment options, support then directed me back to seller as the party controlling payment options. Too much confusion. I will purchase elsewhere.

Dealer's comment:

We always answer payment questions in a very straightforward way. Here on the Chrono24 platform, Chrono24 is exclusively in charge of collecting payment. Whether that is through bank wire, credit / debit card, or financing, the payments are solely the responsibility of Chrono24. If you have any questions about payment, the best thing is to contact Chrono24 Customer Service.

Review by Yan C. from on 01. September 2021


Breitling ...

Shipping
Item description
Communication

Buyer's comment:

Speedy shipping and good communication. However, the photo of the watch does not reflect the obvious flaw of the watch. There are 2 bulbs on the rubber bezel between 25mins and 30mins. It seems the Superocean 42 rubber was brand new but returned by the first owner due to the build flaw. If I could tell it from the pictures, I would have never bought the watch.

Dealer's comment:

Here at SwissWatchExpo, we do post photos of the actual watch for sale in the listing. We try to be completely transparent, so that you can judge the quality and condition of the watch for yourself. The photos are taken right before the watch is listed for sale, and then it is photographed again in our shipping department as it goes out to the purchaser. None of these photos show the flaws you describe, so we do show the watch being shipped out as described. Just in case our clients are not happy for any reason, we do offer a generous return policy.

Order canceled

Review by Mansur D. from on 28. June 2021


Rolex ...

Communication

Buyer's comment:

Sold to somebody else

Dealer's comment:

We were in constant communication with you while your payment was being verified by Chrono24. We sell 30-60 watches every day. We always recommend that our clients get their payment cleared as fast as possible so that we can their watch shipped out and on its way. Because we sell such a large volume, there is always the chance that the watch can get sold if you delay your payment. We recommend making your purchase as fast as possible, before the watch is sold!

Review by Georg Toptas F. from on 15. June 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

ups sending was delayed with the custom 3 weeks the seller didnt helped us no good communication watch was perfect

Dealer's comment:

We are so happy to hear that the watch was perfect! The ceramic Daytona was a great choice. The reason there was a delay in Customs was that they could not get in touch with you. As soon as you contacted them and paid the import duty, the watch was immediately delivered to you. In the future, make sure your telephone number on your order is correct, and make sure you answer when they call.

Order canceled

Review by Chris S. from on 24. May 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

While the dealer was very communicative at first, I processed payment for the watch, and then was notified that the transaction was cancelled. They had sold the watch, all while my money was sent to escrow in London. I then had to wait sever days for my funds to release. They could have notified me before I approved and processed payment. Or held the watch.

Order canceled

Review by James C. from on 21. March 2021


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

Communication with dealer was good enough however shipping services used by dealer was not adequate

Order canceled

Review by Ingo M. from on 27. October 2020


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

Zoll

Review by Bruce M. from on 12. September 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The item was left essentially with zero support at the Canadian border requiring significant efforts on my part to get the item out of being held by customs. I informed the dealer of this issue and my actions, no apologies, he just acted like he solved the problem. He did zero. Chrono24 is great, I would avoid this dealer.

Dealer's comment:

Dear Bruce, Thanks for the comment. When you purchase anything outside of Canada, your country's customs require you to pay Tax, it is always responsibility of the client. You can find more information on Chrono24 as well as in our listing: '- International import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. " Fedex contacted you directly to collect Tax and before it's done Canadian customs hold the package. We're glad that the issue is resolved and you got your watch, hope you enjoy it for many years! Best, Your friends at SwissWatchExpo

Review by Alexander F. from on 30. April 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

I’ve bought six watches via Chrono24, and communication with the other dealers was better and more helpful than with SwissWatchExpo. However, I received the watch in just under six days, and it arrived in good shape.

Dealer's comment:

We are a bit confounded by your review. As we were reviewing our communication with you we noticed that there were timely responses to a myriad of different questions with us before this transaction. Some of your questions were proposed during the early morning hours when we were not at our desks. Others were asked over a weekend when we were not available. Responses during regular business hours were answered very quickly, often within a few minutes. All of your questions were clearly answered. We accommodated a myriad of very specific requests and you specifically stated that you were happy with the responses. We did note your concern with regard to sending our listing pictures of this watch. We must reiterate that photographs of watches we place online are property of SwissWatchExpo and are not available for sale or distribution. This is because our photography is proprietary and protected. We are glad you are happy with your watch and we always want you to have a complete and courteous answer for any question that may arise. We would like to thank you for your business and we hope to hear from you again for your next purchase! SwissWatchExpo Team

Review by Wai kin S. from on 01. April 2019


Rolex ...

Item description
Communication

Buyer's comment:

Very good

Dealer's comment:

Hi, Thank you for taking the time to leave your feedback. Our goal is to always provide an elite level of service. Please also remember that you can reach out to us at any time in regards to your watch. SwissWatchExpo will always treat customers like family! Please let us know how we could have made your purchase a 5-star experience compared to a 3-star experience. We want to be better and improve our processes in order to provide the best buying experience! Best Regards, SwissWatchExpo

Review by GLORIA C. from on 19. March 2018


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by WOOYOUNG K. from on 12. March 2018


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-