Bernard Watch Co.
4.9 out of 5 stars | Reviews: 800
Detailed explanation of ratings
4.9 | Shipping |
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4.9 | Item description |
4.9 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by ROBERT D. from on 04. August 2023
Omega ...
Dealer's comment:
Having sold tens of thousands of watches over the last three decades, such a serial number mismatch is a rare event, but there are humans at every level and mistakes happen. I have seen mismatches from the factory to authorized dealers and at vendors of every level. In fact the mismatch that led to your dissatisfaction first happened over 10 years ago at an authorized Omega dealer. That mismatch was compounded by a data entry error here which caused us to enter the wrong number in our database. "Misrepresented" implies intent which was never the case, and there were still two correct cards with the watch, the Warranty card and the Pictogram card. As soon as you informed us of the issue we apologized, offered a prepaid insured shipping label at our expense for a full refund or a $250 credit which was fair value for a Chronometer card - all else being complete and correct. Had the Warranty card been mismatched, I could certainly understand wanting a greater amount, but $1,000 was not a reasonable expectation for the value of the Chronometer card. We remain sorry that this was your experience.
Order canceled
Review by chai hong k. from on 16. March 2021
Rolex ...
Buyer's comment:
It ok
Dealer's comment:
I see that from the time you placed an order on Sunday morning to revoking it on Sunday evening, less than 18 hours had passed. Our office was closed during those hours.
Order canceled
Review by Peter K. from on 28. December 2019
Panerai ...
Buyer recommends this dealer
Buyer's comment:
I did not buy from this dealer
Review by Aubrey A. from on 03. August 2019
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Buyer's comment:
This dealer misrepresented the item as having original box and papers. I realized that the serial numbers did not match when I checked the watch against the cards. The process was OK and the watch is beautiful, but the dealer misrepresented the contents of delivery, which has an affect on the overall value of the watch, which I returned. There is just no excuse for a dealer selling a watch with papers that do not match the watch. I would recommend against anyone buying from this dealer.