110,000 purchases with an "excellent" rating worldwide

Collectors Coins & Jewelry

Trusted Seller since 2018
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 1148

4.7 out of 5 stars  |  Reviews: 748

Detailed explanation of ratings 

 4.8
Shipping
 4.7
Item description
 4.6
Communication
94% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Chu Hian L. from on 11. April 2022


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Send me a broken watch. Watch not able to wind. Have to sent for service and repair - cost me a pretty sum.

Dealer's comment:

this is a single quick movement Rolex President that requires a different movement/crown operation that the buyer is unfamiliar with. watch is covered by our money back guarantee and one year warranty. thank you for your business and we are happy you kept the item.

Order canceled

Review by tak Ho C. from on 24. January 2022


Rolex ...

Communication

Buyer's comment:

Sellers who don't keep their promises. Waited days after payment to unilaterally cancel the order, the whole process wasted 9 days. No apology, no reason. Now the price of the watch has gone up. The reason for the cancellation of the order is because the price has risen and it has been closed and resold. So this seller has no business ethics and is not reliable at all.

Dealer's comment:

The item was no longer available, and Chrono24 did not sync the proper inventory to the website from our company website. We cannot sell something we do not have in stock unfortunately. Feel free to make another purchase as we do have hundreds of watches in stock with them selling daily. I am sure you understand this market and any Rolex does not sit around for too long. Looking forward to your future business and adding to our thousands of confirmed positive transactions here.

Review by Clark S. from on 17. January 2022


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The watch was shipped with spare links inside the box rattling around against the watch, they scratched it obviously. The dealer was non responsive with my messages/concerns. Wouldn’t take the time to respond… or pack a $10,000 watch with care. I highly recommend ordering from another seller.

Dealer's comment:

we package and ship very safely and securely as we have the other thousand plus transactions here on chronological alone. It seems like the contents may have loosened in transit. enjoy the watch and wear it in good health.

Review by Mark G. from on 25. October 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

By far the worst watch buying experience I have ever encountered on Chrono24. The seller was unresponsive during the entire purchase experience. The Rolex box I received was not the same box listed by the seller. The box was all wrong, poorly made, and FAKE. The logo and crown on the inner flap (and I have pictures) was all wrong and the inside of the box smelled like cheap glue. The inner box had green paint rubbed off on all sides, which is NOT something that REAL Rolex boxes do. I have several REAL Rolex watches and boxes purchased from Rolex boutiques to make an accurate comparison and was told by RSC the box was FAKE. The warranty card was also dated and not open/undated as listed in the original ad. I get the need to date the card for warranty purposes on purchase, but the card was dated well before I made the purchase once again suggesting false advertising. As a result of the "bait and switch" by the seller, and my concerns the watch was also FAKE, I immediately canceled the order and requested mediation from Chrono24. The seller contacted me (finally) and suggested the shipping department mistakenly sent me the wrong box and offered to send a replacement. This excuse is laughable because the box sent with the watch was FAKE, how can I trust anything from the seller at that point?! I blame Chrono24 for this horrendous experience and am taking my future buying/selling business elsewhere. While I have experienced solid transactions on Chrono24 in the past, when spending 17k on a watch sight-unseen (my mistake, I know), the trust placed in the company overseeing these deals should mean something and someone needs to be accountable for these shady practices.

Dealer's comment:

We shipped a genuine Rolex Watch & Box set as we have done in the past 1000 confirmed positive transactions on chrono24 and growing. This party complained about a small mark on the box which we offered to exchange it for them and/or return the watch for a full refund. We have been in business for 70 years with brick and mortar locations all over the Northeast. The client clearly had buyers remorse and had to come up with a lengthy excuse. We stand behind all of our items with 100% satisfaction guarantee & a hassle free money back guarantee.

Order canceled

Review by Steve from on 11. February 2021


Rolex ...

Communication

Buyer's comment:

I purchased from Collectors Coins & Jewelry after exchanging several messages to check availability then decided to proceed and wire money. A few days later they had cancelled the transaction without any notice until I had to find out over 10 days later, then ask them to cancel the transaction since they had sold it sonewhere else after our agreement. It has almost been 3 weeks and I do not have my funds returned to me. As a well known Sydney based dealer myself, this is a very unpleasant experience being my first purchase on C24.

Dealer's comment:

this is Chrono24 not us, they took longer than usual to accept your payment and are taking longer to return it. not in our control. as per our all 5star reviews. everyone is always happy and receive their items in a timely fashion. all this was beyond our actual control.

Order canceled

Review by Jean M. from on 16. January 2020


Panerai ...

Communication

Buyer's comment:

Après plusieurs messages je n’ai reçu aucune réponse de sa part. Et au final le produit annoncé n’existait pas.

Dealer's comment:

Took too long to order, sold to another chrono24 client.

Review by Mr wong from on 07. January 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Watch movement model and watch is wrong, not all original, changed the accessories, no instructions to the buyer, the information has not been answered, very poor store

Dealer's comment:

everything was listed in description,

Review by meta B. from on 06. August 2018


Cartier ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

De band was waarschijnlijk verwisseld was heel vies en oud en de sluiting verbogen en sloot niet jammer