Over 360 employees facilitating the ideal shopping experience

The Watch Company

Trusted Seller since 2015
Watches sold with Buyer Protection: 2909

4.9 out of 5 stars  |  Reviews: 2,063

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Michael P. from on 28. January 2022


Omega ...

Shipping
Item description
Communication

Buyer's comment:

The item arrived much later than expected. The box was covered with some mould inside (accordingly, there is a smell from the mould). And the most important, there are scratches on the watch, which were not seen from the pictures. This was was a present for my wife!

Dealer's comment:

We are very sorry for the experience that you had with us and that our service was not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Order canceled

Review by Sanjay H. from on 10. January 2022


Rolex ...

Communication

Buyer's comment:

Terrilble and Unreliable company. I placed the order and they cancelled it because their boss decided not to sell to me. I was talking to them for almost one week before making the purchase. They increased the price right before I made the purchase but I made the purchase anyways. After they received my money they cancelled the order at the last minute. I wouldn't recommend anyone to purchase from this company the experience was horrible.

Dealer's comment:

Thank you for taking the time to leave us a review. We apologize for the bad experience and for the inconvenience caused to you. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Nicholas S. from on 06. September 2021


Oris ...

Shipping
Item description
Communication

Buyer's comment:

Pictures of the watch made the dial appear grayish, although the description said black. I specifically asked buyer what color the dial was and they assured me it was black. Upon arrival, it was clearly brown. After several days they agreed to a refund, but refused to pay for shipping either way, so I am out $275 for shipping and duty.

Dealer's comment:

Dear sir, it was unfortunate that the shade of black on this dial was not of the shade that you were looking for. To be fair, our listing accurately reflects the state of the watch and even Oris's own website stated black as the dial color for this model. We strive to improve and best serve our customer's every needs, but there are also times where the demands are beyond what we can offer. It's sad that we are not able to have an enjoyable dealing but we hope that you will find a nice watch soon. Please stay safe and have a pleasant weekend ahead, thank you.

Order canceled

Review by Georg Toptas F. from on 27. August 2021


Rolex ...

Communication

Buyer's comment:

First of all the answering was not exact. Second after pament 1 week they send me pictures of a complete scratched and damaged watch instead of sending a new unworn watch. Disappointed

Dealer's comment:

Thank you for taking time to leave us a review. When we do the product check we found that the watch is not in perfect condition, though it is a new watch. We apologize for the inconvenience caused. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Order canceled

Review by Stephan F. from on 23. February 2021


NOMOS ...

Communication

Buyer's comment:

Very Bad Communication! And in the end, the watch could not be mailed because it needed to be repaired first. Advertised was a new watch. Very bad service, would never buy there again

Dealer's comment:

We are very sorry that our service is not up to your expectation. All watches advertised as NEW is 100% brand new and every watch is checked by at least two of TWC staff and watch professionals to make sure the watch has no problem before shipment. In order to provide the best service to our customers we are sorry that we have to cancel the order and repair the watch first so as to make sure you receive a perfect watch. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Order canceled

Review by Borja M. from on 18. February 2021


Omega ...

Communication

Buyer's comment:

Ofrecen un reloj; responden con rapidez y diligencia; envían los documentos y luego resulta que estaba vendido. No lo tenían en existencias. Un chasco.

Dealer's comment:

We are very sorry that our service is not up to your expectation. The watch was mistakenly sold out at our physical shop by other staff before the payment is done. We sincerely apologize for the inconvenience caused. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.

Order canceled

Review by Laurent A. from on 09. October 2020


Hublot ...

Communication

Buyer's comment:

Ce vendeur m'a informé que la montre ne fonctionnait pas bien après l'achat

Dealer's comment:

We are sorry that your shopping experience with TWC was not satisfying. We want to make sure our customers receive a watch with no problem so we check all watches before shipments. We are sorry that unfortunately we do not want you to receive a watch with problem so we had to cancel the order this time. We are able to preorder a new one for you so please feel free to let us know if you would like another new watch. We will keep working to provide better service and apologize again for any inconvenience caused. Thank you.