Luxury Souq Dubai

Dealer's comment:

1. Our watches are fast moving - coming & going. a. we have a store b. we have many different online platform. c. all of us sales representative is active, whoever client get to pay first, gets the watch first. 2. Our website is different from chrono24 platform and any other online platform. 3. Buyer is responsible for import tax and duty, never the seller. 4. Ferrari never ask for shipping fee as it automatically charge on the seller account. Nevertheless, we are very sorry for any inconvenience that have caused you. Hoping we can do a successful deal in the future.

Dealer's comment:

Dear Sir, since Chrono24 confirmed your payment, I have send you the photo of the watch & I did informed you that the papers & box are still pending from our supplier & ask you if you want to ship the watch first then to follow the papers & box. We are taking full responsibility & we are very sorry for any inconvenience that have caused you. Hoping to have another chance to do business with you. Thank you!

Dealer's comment:

Dear Sir, we are deeply saddened with how things tuned out unexpectedly. However, please know that the watch was reserved to you for days even its beyond our company policy to reserve a watch without payment especially without chrono24 confirmation; until today it never shows "paid" on our end. Moreover, Girard Perregaux, these special models are being sold out easy and fast in the market. Its been days that we are communicating about the payment but even chrono24 taking time to confirmed your payment. Again, we are very sorry and we look forward to a successful working relationship in the future.

Dealer's comment:

First of all, we want to apologize for the experience you’ve had. It’s not our usual standard and I understand how frustrating this delay must be. However, the watch is in stock but it does not come with Arabic Numeral Dial as per advertised which is a technical issue. We look forward to providing a much better experience in the future.

Dealer's comment:

Dear Sir, we did apologize to you & we even send our apologies to Chrono24 for all the troubles. Again, we are sorry that these things happen, what exactly happen was prior to your payment - another buyer already made the payment that is why he got the watch first. We ordered another piece specifically for you however supplier unable to provide an exact time when we will receive it as you know that these watches are hard to find in the market, and we offered another models which is very near to what you ordered for your convenience thinking you might find something that might interests you. For the last time, we are very sorry.

Dealer's comment:

I sincerely apologize for mistakenly providing an outed price. Please do know that these specific brands are sensitive when it comes to prices & availability, especially the movement of the watches on our showroom is so fast and prices keeps on changing every time hence, these happens.. I take the full responsibility and I will endeavor to provide the correct and accurate information to gain back your trust.

Dealer's comment:

Thank you for your review. First of all, all the prices of the watches are changing over time; All buyers from all over the world knows these facts. Secondly, I love to send the watch completely with the strap but this is prohibited by the US customs. Please know that we are just but following the rules and regulations set by the US customs. Still, we appreciate your comment and rest assured that we will still continue to work harder to serve and provide high satisfaction for our clients. Happy new year.