Panerai Luminor Base Logo PAM 00000

Warranty and services
We perform an in-depth and meticulous analysis on each watch to verify not only its authenticity but also its aesthetic and performance conditions, issuing a guarantee on regular functioning valid for 24 months from the date of purchase.
For specific information regarding water resistance, please contact us directly, we will be happy to provide you with additional technical details and personalized advice based on your needs.
The images of our watches show the real and current state of the product. The photographs, taken by our professional photographer specialized for each individual watch for sale, accurately reflect the details and characteristics of each watch. If the model is present in multiple examples, the photos published show the exact watch listed, no sample or generic photos are used.

Shipping
Choose your watch, complete the payment and wait for confirmation of receipt of payment from Chrono24.
Shipping is fully insured and we guarantee it within 48 working hours of receipt of payment.
You will receive the tracking number directly from Chrono24 and via chat from our sales consultants, so you can monitor the journey of your shipment until delivery. Our dedicated team will carefully monitor the shipment and intervene in case of delays.
As soon as you receive the watch, contact us to share your feedback, which is essential for us!

National Shipments
The shipping cost is € 50.00.
The shipment is fully insured and we guarantee delivery within 48 working hours from receipt of payment.

Continental Shipments
The shipping cost for any order within Europe is € 200.00.
The recipient is responsible for paying VAT and import duties for importing the watch into the country of destination.
The procedure is very simple. You will be contacted directly by the courier who will ask you to pay VAT and duties by credit card, bank transfer or cash on delivery.
Once the customs clearance procedure is completed, the watch will be delivered.
Our dedicated team will carefully monitor the shipment and intervene in case of delays. Contact us for more information.

Worldwide Shipping
The shipping cost for any international order is € 250.00.
The recipient is responsible for paying VAT and import duties for importing the watch into the country of destination.
The procedure is very simple. You will be contacted directly by the courier who will ask you to pay VAT and duties by credit card, bank transfer or cash on delivery.
Once the customs clearance procedure is completed, the watch will be delivered.
Our dedicated team will carefully monitor the shipment and intervene in case of delays. Contact us for more information.

Return Policy
You have up to 14 days from the date of receipt of your order to return it, following these instructions:
1. Notify us of your decision to return it.
2. The watch must be returned in intact condition, without having been worn or damaged, with the complete set and the original packaging delivered at purchase.
3. The return shipment of the watch will be paid by the sender. You will be responsible for arranging the return shipment, including shipping costs. Use a traceable shipping service and insure the package for the full value of the watch. Any damage or loss during transport is the sender's responsibility.
4. The packaging must provide adequate protection to prevent any damage that may occur during the return journey.
5. The product must not have scratches or signs of wear.
6. Once we receive the watch, we will inspect the watch within 7 working days to verify its condition.
7. Depending on the integrity of the watch, we will notify Chrono24 to issue a full or partial refund, and promptly notify you of any issues encountered.
8. Our dedicated team will keep you updated throughout the return process.

Need assistance?
Let our specialists guide you in choosing your luxury timepiece.
We are here to answer your questions.
Contact us for any questions or requests via chat or via the contact details listed in the "Professional Dealer" section.
We are always available to provide you with personalized advice and assistance, we love to make our Customers happy!