Chrono24 – California Consumer Privacy Act Notice

Effective Date:January 1, 2020

This California Privacy Notice (Notice) applies to “Consumers” as defined by the California Consumer Privacy Act (CCPA); it supplements other Chrono24 GmbH (“Chrono24” “us” “we” our”) privacy policies and notices. In the event of a conflict between any other Chrono24 policy, statement, or notice and this Notice, this Notice will prevail as to California Consumers and their rights under the CCPA.

In accordance with the CCPA’s requirements, this Notice covers the calendar year 2019 and describes our collection, use, disclosure, and “sale” of California Consumers’ “Personal Information” or “PI” as defined by the CCPA, as well as the rights California Consumers have under the CCPA. Terms defined in the CCPA that are used in this Notice have the same meanings as in the CCPA.

Consistent with the CCPA, job applicants, current and former employees and contractors, and subjects of certain business-to-business communications acting solely in their capacity as representatives of another business, are not considered Consumers for purposes of this Notice or the rights described herein.

Collection and use of personal information

We collect PI about California Consumers as described in the table below.

Category Examples of PI Collected Sources of PI Purposes for PI Collection Categories of Recipients
Identifiers Name, postal address, Internet Protocol address, email address Directly from the Consumer; through our website Managing interactions and transactions; detecting security incidents and protecting against fraud; processing and customizing Consumer interactions; performing services; quality and safety control Analytics and other service providers; advertising partners
Customer / Individual Records Name, address, telephone number, email address, payment card details Directly from the Consumer; through our website Managing interactions and transactions; detecting security incidents and protecting against fraud; processing and customizing Consumer interactions; performing services Analytics and other service providers; advertising partners; Payment service providers
Protected Characteristics Gender Directly from the Consumer Customizing Consumer interactions Not Applicable
Commercial Information / Purchase Details Account holder purchase history or tendencies Directly from the Consumer; through our website Managing interactions and transactions; detecting security incidents and protecting against fraud; processing and customizing Consumer interactions; performing services; internal research and development; quality and safety control Analytics and other service providers; advertising partners
Internet Usage Information Browsing history, search history, information regarding interactions with our website or advertisements Directly from the Consumer; through our website Processing and customizing Consumer interactions; performing services Analytics and other service providers; advertising partners
Sensory Data Audio recordings of customer service calls Directly from the Consumer when making telephone calls to Customer Service Detecting security incidents and protecting against fraud; processing and customizing Consumer transactions; internal research and development; quality and safety control Not Applicable
Professional or Employment Information Occupation Directly from the Consumer Marketing Not Applicable
Inferences from PI Collected Customer profiles reflecting preferences and predispositions Directly from the Consumer Customizing Consumer interactions; marketing Not Applicable

In addition, we may collect, use, and disclose your PI as required or permitted by applicable law. We do not treat deidentified data or aggregate consumer information as PI, and we reserve the right to convert, or permit others to convert, your PI into deidentified data or aggregate consumer information.

Subject to the CCPA’s restrictions and obligations, our affiliates, service providers, and vendors also may use your PI for some or all of the above-listed business purposes.

We may share your PI with our affiliates, service providers, vendors (including those that facilitate interest-based advertising and other advertising and marketing), and other parties as described in the table above.

Chrono24 does not “sell” and has not “sold” (as the term “sale” is defined by the CCPA) Consumer PI in the past year.

California privacy rights

Under the CCPA, California Consumers have certain rights which they may exercise independently or through an authorized agent. CCPA rights requests are subject to an identification and verification process. We will not fulfill a CCPA request unless we have been provided sufficient information for us to reasonably verify that the requestor is the Consumer about whom we collected PI.

Some PI we maintain about Consumers (e.g., clickstream data) is not sufficiently associated with enough PI about the Consumer for us to be able to verify that it is a particular Consumer’s PI. Accordingly, we will not include such information in response to Consumer requests. If we cannot comply with a request, we will explain the reasons in our response. You are not required to create an account with us to make a verifiable request, but you may use your account to do so. We will use PI provided in your request only to verify your identity or authority to make the request and to track and document request responses, unless you also provided the PI to us for another purpose.

Your California Consumer privacy rights are described below. To make a request, please email us at or call us at +49 721 96693-900.In making a request, you will need to verify that you are the authorized user of the subject email address/account and that you are a current resident of the State of California. Please promptly respond to any follow-up inquires and follow the instructions contained therein so that we may confirm your identity. If you request that we provide you with specific pieces of information about you, we will apply heightened verification standards.

An authorized agent may submit a request on behalf of a Consumer if the Consumer has provided the authorized agent with power of attorney in accordance with California law. Alternatively, the agent must (1) present verifiable written authorization from the Consumer that the agent has the Consumer’s permission to submit the request, and (2) independently verify the agent’s own identity with Chrono24. An agent that is not a natural person must be registered to conduct business in California with the California Secretary of State.

We may collect, use, and disclose your PI as required or permitted by applicable law. Please note we are not obligated to comply with requests to the extent that doing so would infringe on our, or any other person’s or party’s, rights or conflict with applicable law.

Disclosure Rights

You have the right to request that we disclose your PI that we have collected and are maintaining for the 12-month period prior to the request date. Consumer requests of this nature may be made no more than two times in a 12-month period.

  1. The categories of PI we have collected about you, including the categories of sources from which we collected your PI and the purpose(s) for such collection.

  2. The specific pieces of PI we have collected about you.

  3. The categories of third parties to whom we have disclosed your PI, including a list of the categories of PI disclosed (or a statement that no such disclosure occurred).

  4. A list of the categories of PI sold about you, including the categories of third parties to whom we sold your PI and the purposes for the sale (or a statement that no such sale occurred).

With respect to (1) and (2) above, we will provide this information in a portable and, if technically feasible, readily usable format.

“Do Not Sell” Rights

We do not “sell” personal information that we collect from you as the term “sell” is defined in the CCPA; in accordance with applicable Regulations, we will treat personal information we collect from you as subject to a “do not sell” request.

There is not yet a consensus as to whether third party cookies and tracking devices associated with our websites and mobile apps may constitute a “sale” of your PI as defined by the CCPA. You can exercise control over browser-based cookies by adjusting the settings on your browser. We do not represent that these third-party tools, programs, or statements are complete or accurate.

Some browsers have signals that may be characterized as “do not track” signals, but we do not understand them to operate in that manner or to signify a “do not sell” request. We understand that various parties are developing “do not sell” signals, and we may recognize certain such signals if we conclude such a program is appropriate.

Deletion Rights

You may request that we delete your PI that we have collected directly from you. Under the CCPA, we may decline to delete your PI under certain circumstances, for example, if we need the PI to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for internal business purposes (including maintaining business records), to comply with law, or to exercise or defend legal claims. Note also that we are not required to delete your PI that we did not collect directly from you.

Non-Discrimination Rights

We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights.

Contact Us

For more information regarding your California privacy rights, you may email us at . You may also write to us at:

Chrono24 GmbH
Haid-und-Neu-Str. 18
76131 Karlsruhe
Germany