Cool Watch Co., Limited

Trusted Seller
Watches sold with Buyer Protection: 157

5.0 out of 5 stars  |  Reviews: 121

Detailed explanation of ratings 

 5.0 Shipping
 5.0 Item description
 5.0 Communication
100% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Mark W. from on 22. May 2023


Longines ...

Buyer recommends this dealer

Communication

Buyer's comment:

Purchased the watch ,whilst paying through my bank and verifying the transaction, received an email to say do not pay as watch had been sold some days prior. But the payment had gone through however Aurdrey at cool watch co did apologize for the mistake and did not accept the payment, but stil a worry . Money now back in my bank

Dealer's comment:

Thank you very much for your feedback and much appreciate for your rating on our communication. On the other hand, once again, we are so sorry about the incident. The watch was sold on Chrono24 the day before, payment was verifying for the other buyer by the platform while the system still automatically accepted your order. Our team has also communicated to the platform about this to prevent happening again. If there is another stock coming in, we will let you know immediately.

Review by James C. from on 08. May 2023


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

As a new sign up to Chrono24, I was pretty wary of which sellers I could trust. The reviews and ratings are super important to look at before you make a decision on who to select. I chanced upon Cool Watch Co and started a conversation with Audrey. Her replies were prompt and friendly and she is always ready to answer any questions I may have. My Datejust 41 arrived in less than a week! The first thing I did after receiving the watch was to visit the Rolex Service Centre. They confirmed that the watch was authentic and there were no issues with the watch. In a nutshell, Cool Watch Co is a dealer you can and you should trust.

Dealer's comment:

Thank you so much for your kindness to write us this very nice review! It definitely motivates us a lot! Happy buyer, happy seller here:)

Review by Eric P. from on 26. April 2023


Blancpain ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking time to give us your 5 star rating!

Order canceled

Review by Federico F. from on 25. April 2023


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your appreciation!

Review by Keith L. from on 19. April 2023


Rolex ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for your 5 star rating, much appreciated!

Review by Flash L. from on 27. March 2023


Rolex ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

Very responsive and smooth trade.

Dealer's comment:

Thank you so much for your support and taking time to give us a review!

Order canceled

Review by Victor from on 27. March 2023


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

Excellent communication Fair pricing Trustworthy

Dealer's comment:

Thank you so much for your appreciation !

Order canceled

Review by Phil P. from on 24. March 2023


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

Great followup and communication!

Dealer's comment:

Thank you so much for leaving us a positive review, much appreciated!

Review by 聖龍 卜. from on 24. March 2023


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

很棒的賣家值得推薦

Dealer's comment:

非常感謝您對我們的肯定及留言,希望將來有機會再為您服務!

Review by KING O KING JEWELLERY CO. LIMITED W. from on 14. March 2023


Rolex ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your support and rating!

Review by Wilson Y. from on 09. March 2023


Rolex ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

Smooth and fast trade.

Dealer's comment:

Thank you so much for choosing us! Hope to see you again in the future.

Review by Wyndham H. from on 05. March 2023


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great communication. Beautiful bullet proof packaging. 10/10 would buy from this dealer again

Dealer's comment:

Thank you so much for your appreciation! It is our pleasure you are happy with our services ( and the "bullet proof packaging":) ). Look forward to serving you again in the furture!

Review by Patrick G. from on 20. February 2023


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Cool Watch Co LTD is an excellent dealer with 5 Star Service. The process was easy, the communication with Cool Watch Team was very clear and responsive, they managed to source an even newer watch for me and I received it at home in less than 3 days. I highly recommend purchasing through them.

Dealer's comment:

Thank you so much for your appreciation and spending time to give us a long comment. Having a happy customer and has his recommendation bring us the highest satisfaction. Happy customer, happy seller :)

Review by Luke K. from on 09. February 2023


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Excellent transaction - very smooth and professional. Delivery in person in Hong Kong. Would buy again.

Dealer's comment:

Thank you so much for your kind words! It is our pleasure that you enjoyed our service and look forward to serving you again :)

Order canceled

Review by angela x. from on 29. January 2023


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your rating and recommending us :)

Order canceled

Review by Hunter B. from on 06. January 2023


Zenith ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for your appreciation! Hopefully we will have a chance to serving you again in the future.

Order canceled

Review by Leon L. from on 03. January 2023


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you for your appreciation and taking time for the rating!

Review by Marek L. from on 02. January 2023


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

All order, contact and watch 100% as should be. New orders soon ;)

Dealer's comment:

Happy New Year and thank you so much for your valuable review. It is our pleasure and look forward to serving you again in future! ;)

Review by Anna from on 28. December 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

My first time purchasing from Chrono24 and this seller was very patient with me and answer all my questions. The watch arrived safely. I am happy and will choose this seller again. Thank you Audrey.

Dealer's comment:

Thank you so much for your appreciation and taking time for this review. It is our pleasure your first purchase here with us was a pleasant experience!

Review by Mohammed A. from on 21. December 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great checkout and packaging Awesome dealer

Dealer's comment:

Our pleasure to have your positive review and appreciation. Hope the receiver of this watch is enjoying her new beautiful MOP Datejust! :)

Review by Nabeel S. from on 08. December 2022


Franck Muller ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for your good rating, we really appreciate it!

Review by Joshua S. from on 08. December 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Excellent Service, very fast at responding and communicating. The packaging was very good and the watch was sealed in a Brinks Security Tamper Bag, the shipping from Hong Kong was so fast and only took 3 day including clearing Australian Customs, all the paper was was in order and I highly recommend this seller.

Dealer's comment:

Thank you so much for your kind words and taking time to give us a review. It is always our pleasure to do our best for servicing. ;)

Review by Brandon from on 26. November 2022


Rolex ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

Excellent customer service all around and Audrey was very pleasant to deal with. I picked up the watch in person and they sized the bracelet perfectly for me. I am extremely happy with my new watch!

Dealer's comment:

Thank you so much for your kind words! Really happy to know you liked our services and, most importantly, you are enjoying your new watch! :)

Review by Stephen Y. from on 25. November 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great dealer, fast delivery. Will buy from them again

Review by Pitsch from on 16. November 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Schnell und unkompliziert. Danke!

Dealer's comment:

Thank you so much for your appreciation and glad you find it easy to purchase form us !

Review by Bradley N. from on 05. October 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for your rating and appreciation! :)

Review by Alvan T. from on 08. September 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very efficient dealer. Highly recommended

Dealer's comment:

Thank you so much for leaving us a good rating! We are glad you like our service and hope to see you again future! :)

Order canceled

Review by Irene C. from on 07. September 2022


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

Fast and nice trade

Dealer's comment:

Thank you so much for your appreciation! Hope to have a chance to serving you again in the future :)

Review by Kelvin S. from on 17. August 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Again, purchased second time with them, Audrey is really helpful and professionally handled all my inquiries regarding the watch I wanted, from pricing to specs, she answered them all thoroughly. Delivery came in fast, reliable and easy to track. No complaint from here! Thank you and will visit again.

Dealer's comment:

Thank you once again for taking time to leave us your valuable and generous review! Always our pleasure to best assist your purchase - happy customer, happy seller :)

Review by Kelvin S. from on 15. August 2022


Patek Philippe ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I can’t praise high enough with this store, I purchase once and only a few days apart I purchased another one from them. Reason was because of the stock they have and the variety of models they are offering, not only that, the shipping is fast, easy to track and they are really genuine in making sure the item arrives safely. I’d like to thank especially Audrey for the outmost service and Lawrence also for the assist. The communication is clear and the responded to your queries really fast and well mannered. 100% recommend them! Will definitely shop with them again.

Dealer's comment:

Thank you so much for your generous words and taking time to share a review! We are really glad you enjoyed purchasing from us. Look forward to serving you again in the future!