Over 360 employees facilitating the ideal shopping experience

The Sutor House

Trusted Seller since 2017
Watches sold with Buyer Protection: 346

4.9 out of 5 stars  |  Reviews: 294

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by Daniel P. from on 25. May 2022


Christopher Ward Christopher Ward C63 Sealander Swiss Automatic White Dial 39mm Stainless Steel

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Went well.

Review by Robert C. from on 24. May 2022


H2O H2O Helberg Kalmar 2 Carbon Fiber Swiss Automatic 2000m Black Mother Of Pearl Dial

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

The Sutor House has always had great watches at a good price and is nice enough to negotiate when required. Always good with shipping.

Review by David D. from on 18. May 2022


Squale Squale Drass X Galeazzi Limited Edition 500 Pieces Swiss ETA Automatic Sold Out

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great seller, ULTRA FAST SHIPPING!!!!

Review by Adrian F. from on 17. May 2022


Azimuth Mecha-1 Gauge BMF GM-1PVD Swiss Automatic Limited Edition Rare Seconds

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by takumi from on 12. May 2022


Christopher Ward C60 Sapphire Swiss Automatic Blue Dial 40mm 600m Diver

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Geraldine M. from on 11. May 2022


Junghans Meister Driver White Sand Dial Swiss Automatic 38.5mm Stainless Steel

Shipping
Item description

Buyer's comment:

Apparently the watch had not been checked properly before being sent out. The date setting mechanism was unreliable at first. The watch chose a date, which was wrong. Later adjustment became not possible. Automatic winding - whatever that is - seemed unreliable. The watch didn't stay wound even if I wound it.

Dealer's comment:

Clearly this is a person that has no idea how a mechanical watch operates…She did not contact us for any help or any advice on how to operate a mechanical watch… She kept the watch for 2 weeks and then returned it. If she had asked for information or help we would have been happy to help her learn how to operate and enjoy her automatic mechanical watch.

Review by John T. from on 07. May 2022


Meistersinger Scrypto 1Z Einzeigeruhr Single Hand Swiss Manual Wind 38mm White

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Excellent dealer; would definitely work with again.

Review by Konstantin M. from on 04. May 2022


New Boldr Odyssey Freediver Meteorite Dial 300m Stainless Steel Automatic 40mm

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Victor L. from on 04. May 2022


Dievas Flieger Vintage Pilot 39mm Swiss ETA Automatic 6Steel 6x Hard Case

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very quick delivery and everything was as on the website

Dealer's comment:

THANK YOU FOR YOUR PURCHASE AND FOR VISITING MY WEBSITE!!

Review by Joseph M. from on 03. May 2022


Damasko DA36 BLACK SWISS AUTOMATIC ETA 2836 MOVEMENT 40MM GERMAN MILITARY

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Mike M. from on 28. April 2022


Memphis Belle Predator Heritage MilleMetri Skull Black PVD 1000m Deep Diver Swiss

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Older than 30 days

Review by HyeonWeon O. from on 17. April 2022


Damasko ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

-

Review by Jim W. from on 15. April 2022


Squale ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great transaction, deal in confidence.

Review by Chris D. from on 09. April 2022


Archimede ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Ronald R. from on 07. April 2022


Maranez ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Exactly as depicted and described. Prompt shipment.

Order canceled

Review by Joe C. from on 06. April 2022


Tavannes ...

Buyer recommends this dealer

Communication

Buyer's comment:

Do to unfortunate circumstances, I had to cancel my order. Seller was still cordial and accepting of the cancelation. Still hope to return for this piece.

Review by Henrik A. from on 31. March 2022


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Robert C. from on 29. March 2022


H2O ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

The process went great

Review by Michael W. from on 29. March 2022


Alpina ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great transaction. Very happy.

Order canceled

Review by josh w. from on 25. March 2022


Pontvs ...

Buyer recommends this dealer

Communication

Buyer's comment:

Didn't actually transact but seller was very patient and responsive.

Review by Jorge C. from on 22. March 2022


Poljot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by 裕一 松. from on 19. March 2022


Nubeo ...

Buyer recommends this dealer

Shipping
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Communication

Buyer's comment:

-

Review by Giancarlo A. from on 16. March 2022


Vintage ...

Buyer recommends this dealer

Shipping
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Communication

Buyer's comment:

Perfect transaction

Review by Vincent O. from on 15. March 2022


Laco ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Michael W. from on 15. March 2022


Andersmann ...

Shipping
Item description
Communication

Buyer's comment:

PROS Shipping was fast Watch was in excellent condition (see below) CONS Dealer offered two of the same models in his listings. However, I was sent the piece I did not order. Opened dialogue for a return and was told that the seller would not pay for return shipping/insurance. Not only did I receive the wrong piece (which was missing an extra strap that was supposed to be included) I was expected to pay for return shipping. I kept the watch that was sent....didn't want to be out more than I already was. Poor business modeling and an ethical nightmare.

Dealer's comment:

I sent the wrong model…true. Buyer loved the watch but complained about the missing strap so I offered to buy a brand new strap & Brand new buckle form the manufacturer…Buyer declined so I offered a full refund. 2 days pass and Chrono24 contacts me and says the buyer is willing to keep the watch if I buy him 2 different Brand new straps and buckles in addition to the 2 that came with the watch…Otherwise he was going to leave poor feedback. I told Chrono24 that I will not be extorted and for buyer to send back the watch for a FULL refund. No contact since only to find out he is keeping the watch by reading this review.

Review by Simon E. from on 09. March 2022


Azimuth ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great watch and I would highly recommend this dealer to everyone

Dealer's comment:

Thank you for buying your new watch at THE SUTOR HOUSE!

Review by Maus Frères SA - Thierry Steininger M. from on 09. March 2022


Zeno-Watch Basel ...

Buyer recommends this dealer

Shipping
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Communication

Buyer's comment:

-

Review by Régis L. from on 04. March 2022


Armida ...

Buyer recommends this dealer

Shipping
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Communication

Buyer's comment:

-

Review by Craig L. from on 23. February 2022


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The dealer returned my messages promptly, answered all my questions, and made the process easy. The piece arrived just as was advertised in the listing. The packaging was great. I'm enjoying my watch and would do business with the dealer in the future.

Dealer's comment:

Thank you for buying your watch from THE SUTOR HOUSE!

Review by Jason E. from on 16. February 2022


MARATHON ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very professional. Quick delivery. Item as described. I would recommend this dealer. Thumbs up.

Dealer's comment:

Thank you for buying your new watch from THE SUTOR HOUSE!

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