The Sutor House
4.7 out of 5 stars | Reviews: 480
Detailed explanation of ratings
| 4.8 | Shipping |
|---|---|
| 4.6 | Item description |
| 4.7 | Communication |
Here's what buyers are saying about this dealer
Review by Marty N. from on 22. April 2024
Achtung Achtung Aviatore Black Steel White Dial Limited Edition Automatic 10 Pieces 48mm
Buyer recommends this dealer
Review by Marty N. from on 22. April 2024
MoVas Watches MoVas Watches MoVas Exotica Twin Timer Limited Edition 10/25 Pieces Mechanical 48mm Titanium
Buyer recommends this dealer
Buyer's comment:
Great to deal with. Knowledgeable and accommodating. Hope tobwork with again
Review by Robert M. from on 17. April 2024
Squale Squale 1521 COSC Certified Chronometer 500m Dive Watch 42mm June 2023 Complete
Buyer recommends this dealer
Buyer's comment:
Awesome experience. Great dealer to work with. Very responsive.
Review by Jürgen H. from on 11. April 2024
Vintage VDB Vintage VDB P3 Polished 1 OF ONLY 5 MADE 46mm Swiss Automatic Black Sandwich
Buyer recommends this dealer
Buyer's comment:
-
Review by Roberto R. from on 03. April 2024
Bell & Ross Bell & Ross BR 03-94 RS18 Renault Limited Edition 999 Chronograph DLC Titanium
Buyer's comment:
He shows clearly a grey watch, i didn´t like the watch, now he is trying to push back the refubd of my money
Dealer's comment:
lets recap what has happened so far…Buyer agreed to purchase a watch from me…and he needed me to ship to a Hotel in the US because of his trip…I was extremely accommodating in to only agreeing to ship to your hotel, but also to make sure I shipped so that the package would arrive on the day he arrived…And I was the one who was proactive in obtaining all info necessary from him as he wasnt upfront about where or when he was staying until I asked him. Next, the day he received the watch he wanted to return it because “it’s not what he expected”…no real reason given…then he quoted the 14 day return policy…I gave him my return address so that he could process the return…However, he waited and wore the watch for a full week before he shipped the watch back…with no consideration for me or my business…on top of that, he shipped with the absolute slowest service possible…and at no time did he alert me that ge returned it, never forwarded tracking, zero communication until 3 days after it was delivered to my UPS suite…again, no consideration for me or my business… And still to this very moment he still has NOT opened or processed a return here with Chrono24…which is the very 1st step with any return…Chrono24 takes care of the refund…it comes from them and until you process the return with them, you will not receive your refund… To recap, I was extremely considerate for him and made all the necessary accommodations so that the delivery was made on the exact day he arrived…he has been extremely inconsiderate in keeping the watch a week after saying he was returning it, taking the slowest method to get the watch back to me, and still has not set up the return here on Chrono24… I would, AGAIN, suggest you open the return with chrono24
Order canceled
Review by Douglas T. from on 01. April 2024
Cartier Cartier Roadster XL Chronograph Panda Dial 8 Carats GAI Certified Diamonds 49mm
Buyer recommends this dealer
Buyer's comment:
-
Review by Patrick H. from on 01. April 2024
CWC CWC Very Rare CWC G10 Fatboy British Forces Circa 1980 Military Issue 36mm Quartz
Buyer recommends this dealer
Buyer's comment:
I’m absolutely delighted with the service I received from Sutor House. The watch I received is absolutely fabulous! The description of the watch matched exactly what I received, the packaging and shipping was excellent and the communication with the dealer was prompt, clear and accurate. I would not hesitate to deal with Sutor House again. First rate!
Review by Mat P. from on 01. April 2024
Zodiac Zodiac Super Sea Wolf Compression Diver Automatic ZO9270 40mm 200m Diver White
Buyer recommends this dealer
Buyer's comment:
Great transaction. Fast shipment. Watch was exactly as described.
Order canceled
Review by Doug W. from on 30. March 2024
Benarus Benarus MORAY 47 TITANIUM RARE Slate BLUE DIAL 2000M DIVER SWISS AUTOMATIC 47MM
Buyer recommends this dealer
Buyer's comment:
Seller was very prompt in answering all questions. Even though the watch was already sold, he did offer other options.
Order canceled
Review by Joachim L. from on 27. March 2024
Hamilton Hamilton Intra-Matic 1968 Limited Edition Chronograph H38716731 42mm 1968 Pieces
Buyer recommends this dealer
Buyer's comment:
-
Review by William L. from on 27. March 2024
Davosa Davosa TERNOS PROFESSIONAL BATMAN TT GMT Black Blue 42mm Swiss ETA 2893 Auto
Buyer recommends this dealer
Buyer's comment:
Good dealer fair price fast shipping
Older than 30 days
Review by Ricardo Z. from on 17. March 2024
Grand Seiko ...
Buyer recommends this dealer
Buyer's comment:
I had a great experience. Great communication. The watch was in better condition than I expected based on the description. I would definitely recommend this seller.
Review by Blair B. from on 11. March 2024
U-Boat ...
Buyer recommends this dealer
Buyer's comment:
Fantastic communication, seamless transaction, easy negotiation, watch is in excellent condition
Review by GIL C. from on 09. March 2024
Boschett ...
Buyer recommends this dealer
Buyer's comment:
-
Review by John N. from on 08. March 2024
UTS Munchen ...
Buyer recommends this dealer
Buyer's comment:
great service Quick and informative.
Review by AW from on 28. February 2024
Doxa ...
Buyer recommends this dealer
Buyer's comment:
From start to finish this was a great experience. Answered questions fast and shipped fast.
Review by Norman M. from on 19. February 2024
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
Great transaction.
Review by Dale M. from on 13. February 2024
Cartier ...
Buyer recommends this dealer
Buyer's comment:
Very good service. Extremely quick shipping and very well packaged.
Review by Edward K. from on 09. February 2024
Zelos ...
Buyer recommends this dealer
Buyer's comment:
Perfect as advertised, appreciate the watch.
Review by Erwan Jean Elisee l. from on 06. February 2024
Anonimo ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Andrew R. from on 30. January 2024
Bremont ...
Buyer recommends this dealer
Buyer's comment:
-
Review by KCK from on 30. January 2024
Bell & Ross ...
Buyer recommends this dealer
Buyer's comment:
Watch was delivered accurate to the photos and description. Communications was responded quickly. Shipping was fast and packaged well. Highly Recommend.
Review by Matthew from on 30. January 2024
Oris ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Yianni G. from on 15. January 2024
Oris ...
Buyer's comment:
The dealer packaged and sent the wrong watch and he excuse was his age and his vision . Packaging and communication was good but I will give one star because they did send the wrong item . They did not pay attention and taking seriously their clients . Unless they are shipping 100s of watches everyday . I see no reason for mistake unless they tried to sell me the wrong watch
Dealer's comment:
True I made a mistake and sent the wrong Oris…a watch priced $800 more than the watch he purchased. I agreed to pay for the return shipping and ship the correct watch as well. I also offered to include $100 bill when shipping the correct watch for my error…Buyer refused and received refund. Mistakes happen…buyer was rude and uncooperative.
Review by Bernie W. from on 13. January 2024
William Wood London ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Michael M. from on 11. January 2024
Bremont ...
Buyer recommends this dealer
Buyer's comment:
The owner was very responsive to my questions on a timely basis. He worked with me on some pricing issues. He was very cordial and pleasant to work with. I would certainly welcome working with him on further purchases.
Review by Bob M. from on 28. December 2023
Zenith ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Stavros A. from on 20. December 2023
Deep Blue ...
Buyer recommends this dealer
Buyer's comment:
-
Review by shepherd j. from on 15. December 2023
Graf ...
Buyer's comment:
Once receiving, I had to take was in for repair. Battery, needed to be replaced, and it had a stripped screw sticking out the back
Dealer's comment:
Buyer made false claims to try and get partial refund…I offered to accept a return for a full refund including shipping. Buyer refused, kept watch and left this review.
Review by Mike W. from on 10. December 2023
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Excellent!
Buyer's comment:
Very knowledgeable and accommodating! Greatctransaction