Leader in secure luxury watch purchases and sales since 2003

Watches World UK

Trusted Seller since 2016
Number of recommendations from other Chrono24 dealers: 3
Watches sold with Buyer Protection: 1540

4.7 out of 5 stars  |  Reviews: 1,222

Detailed explanation of ratings 

 4.7
Shipping
 4.9
Item description
 4.5
Communication
90% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by Cyril P. from on 29. April 2022


Hublot Spirit of Big Bang Titanium Ceramic 42mm

Communication

Buyer's comment:

Can’t leave a true review of this seller, except to say AVOID AT ALL COST!

Dealer's comment:

Dear Mr. Peka, Thank you for your review. We did our best to organize a buying process in the best way. The information regarding the progress of your order was provided promptly and frankly. We made every effort to arrange the delivery of the watch in the shortest time, trying to keep you up to date at the extend it depends on us. Sometimes unexpected circumstances lead to the delay of watches delivery, and in such cases we focus all our efforts for speeding up the process of the shipment. We are sorry for the inconveniences created and are always at your disposal whenever you need our assistance. Kind regards, Watches World Customer Service

Order canceled

Review by Kim M. from on 24. April 2022


Omega Speedmaster Dark Side of the Moon 44.25mm

Communication

Buyer's comment:

Communication with the company was actually good, but Watches World couldn’t get me the watch I bought, even though I gave them in excess of 4 months to get it !! I suspect they had offered the the watch at a price they could not honour !

Older than 30 days

Review by Michael M. from on 17. April 2022


Breguet ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Dear Mr. Minchin, Thank you for your 5-star review and for recommending Watches World! We wish you to enjoy having your new watch and we will be glad to assist you again! Best regards, Watches World Customer Service

Review by Robert s. from on 12. April 2022


IWC ...

Shipping
Item description
Communication

Buyer's comment:

The dealer shipped my watch when I told them I would collect it in person on multiple occasions. I informed the company I would not be in the house and the delivery company left the £9000 watch in my wheelie bin. I paid £100 for shipping for this service Rob

Dealer's comment:

Thank you for your review. We are sorry for the inconvenience caused by the misunderstanding regarding the delivery of your watch. We did our best to solve it and to inform you about the unplanned DHL shipment. We have never instructed the delivery service to leave your watch in the wheelie bin. This is the first time we find ourselves in such a terrible situation and we beg your pardon. Yours sincerely, Watches World Customer Service

Order canceled

Review by Michael L. from on 08. April 2022


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

Ok so this will sound strange I would recommend and the communication was 5 stars even though after 11 weeks I didn’t get my watch. However I knew it was difficult to locate and their communication ( particularly Peter) was excellent, I was nervous about my funds but got full refund within 7 days as promised via Chrono24.

Dealer's comment:

Dear Mr. Logue, Thank you for your kind review. We did our best to source the required watch and to assist you in the best way. We are grateful to you for your positive attitude and appreciation although you had to cancel your order. It was our pleasure to assist you and we will be glad to offer you our services again! Sincerely, Watches World Customer Service

Order canceled

Review by Cagri Y. from on 04. April 2022


Zenith ...

Communication

Buyer's comment:

Couldn’t deliver the watch after months of waiting.

Dealer's comment:

Dear Mr. Y., Thank you for your review. We understand your point and are very sorry for the inconveniences caused due to long delivery timeframe. We did our best to speed up the process of your watch delivery, but, because of the circumstances which don’t depend on us, we couldn’t influence on it as much as we wish. The delay was caused, mainly, by the difficulties occured by the supplier. We kept in touch with the supplier all the time in order to get the last updates of the delivery process and provided you the exact information we received from our partner. We remain at your disposal whenever you need our assistance. Best regards, Watches World Customer Service

Review by Mark J. from on 03. April 2022


Omega ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

Great Dealer, service and communication great all the way through the process. Watch was perfect and handover very easy.

Dealer's comment:

Dear Mr. Jorgensen, Thank you for taking the time to leave such a kind review! Your high appreciation means a lot to us, as our daily work is aimed at providing an excellent experience that exceeds customers’ expectations. We are glad that you are pleased with your new purchase, and we look forward to welcoming you again! Best regards, Watches World Customer Service

Review by lee s. from on 03. April 2022


Jaeger-LeCoultre ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Dear Mr. Sullivan, Thank you for your review! We want you to fully enjoy the newly purchased timepiece, and we will be glad to have you again as our client! Best regards, Watches World Customer Service

Review by James Murphy from on 24. March 2022


Glashütte Original ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Fantastic high horological timepiece beautiful quality and great savings on MRRP albeit a lengthy period til delivery but would recommend the dealer to anyone who would be apprehensive about parting with such a large sum on money

Dealer's comment:

Dear Mr. Murphy, Thank you for choosing Watches World! Your review is much appreciated and motivates us to continue doing our best to please our customers providing them great watches and excellent service. It was our pleasure to assist you and we will be glad to have you as our client again! Kind regards, Watches World Customer Service

Review by Ryan from on 23. March 2022


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great service all round from the team at Watches World. Communication was clear and they responded promptly to all questions as well as updates on the delivery. Watch was delivered ahead of the estimated date they had given and everything arrived complete and in order. Love the watch and the service provided! I would recommend them to anyone looking for a new watch! Many Thanks

Dealer's comment:

Dear Mr. Withers, We are grateful to you for your detailed and kind review! It was our pleasure to communicate with you during the selling process and to arrange the delivery of your watch in such a short time so that you could enjoy your new timepiece as soon as possible. We will be glad to have you again as our client and will do our best to make your next purchase experience even better! Best regards, Watches World Customer Service

Review by Tanweer T. from on 21. March 2022


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I would highly recommend this dealer. Their professional knowledge in watches is admirable. Customer service is also superb. My next purchase will be definitely with the same seller. A+++++++++++++++++

Dealer's comment:

Dear Mr. Tabassum, Thank you for such a high appreciation of our services! It was our pleasure to assist you and we will be glad to have the opportunity to see you as our client again! We remain at your disposal at any time! Kind regards, Watches World Customer Service

Order canceled

Review by Tom C. from on 21. March 2022


Hublot ...

Communication

Buyer's comment:

PLEASE BE WARY IF YOU ARE BUYING A HUBLOT ONE CLICK 33MM FROM WW I placed this order in November 2021 with the promise of delivery within 7-9 weeks. Just after 9 weeks passed we checked with the dealer who apologised due to the Christmas break (fair enough). Following the Christmas period, after speaking directly with the dealer we were constantly told "1 more week, 1 more week, 1 more week...." the excuses began to repeat themselves, regardless of the agent replying. I can only assume that none of the reasons given were true. I have been left with no choice but to cancel my order and i have a very disappointed wife, Sadly, the watch is still being advertised for sale.... POINT TO NOTE: this would have been my 4th purchase via Chrono24 in the past 3 years, I have nothing but praise for this company... as soon as my money is refunded from WW I will be reusing Chrono24 to buy my Hublot

Dealer's comment:

Dear Mr. Challoner, Thank you for your review. We are sorry to hear your experience of purchasing a watch from Watches World was not as you had been expecting. We do our best to ship the items to our clients as soon as possible. However, due to some issues experinced by our supplier we had to postpone the delivery timing again and again. We aim to keep our clients updated during the shipping process and acknowledge that we did not meet the timeframe you were promised. We are extremely sorry and apologise for the inconvenience. We remain at your disposal whenever you need our assistance. Best regards, Watches World Customer Service

Order canceled

Review by AC M. from on 16. March 2022


Parmigiani Fleurier ...

Communication

Buyer's comment:

Ordered a watch they didn't have and waited 2-3 months for nothing. In the end, they did not perform. Communication was good.

Dealer's comment:

Dear Mr. Morgan, Thank you for your appreciation of Watches World's communication aspect. We are sorry to hear that your experience of purchasing a watch from Watches World was not as you had been expecting. We are extremely sorry and apologise for the inconvenience. We remain at your disposal whenever you need our assistance. Best regards, Watches World Customer Service

Review by Gary P. from on 09. March 2022


Cartier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Dear Mr. Pemberthy, We are thankful to you for choosing Watches World and we will be glad to assist you again in future! Kind regards, Watches World Customer Service

Review by Rory M. from on 04. March 2022


Zenith ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Watch recd in perfect order tho box was a little marked. Watch was delayed several times with a frustrating lack of proactive communication. I'd prob still use dealer again with this in mind for right watch and price.

Dealer's comment:

Dear Mr. Murphy, Thank you for your review. We did our best to deliver the watch you ordered in the timeframe communicated to you, while keeping you informed of the progress of its delivery as far as possible. We are grateful to you for your positive attitude and we will be glad to assist you anytime you decide to purchase a new watch. Sincerely, Watches World Customer Service

Review by Stephen A. from on 04. March 2022


IWC ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Dear Mr. Ackrill, Thank you for your 5-star rating and for recommending Watches World! We are always at your disposal anytime you need our assistance! Kind regards, Watches World Customer Service

Review by J N from on 02. March 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Dear Mr. Nehme, Thank you for the 5-star review and for the fact that you appreciated the level of services provided by Watches World! We remain at your disposal for future orders from your side! Kind regards, Watches World Customer Service

Review by Scott C. from on 20. February 2022


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Takes a few weeks for the watch to arrive but you know that when you order so not an issue. Watch came well packaged and discreet. Only issue I had was with the courier delivering the package to a neighbour and not telling me, which had nothing to do with watches world. I highlighted this to watches world and they were as disappointed as me in the service and took it up with the courier themselves. Top service from Watches World. Thanks again.

Dealer's comment:

Dear Mr. Carson, We are glad that you liked your experience with Watches World and we are grateful to you for recommending us to other clients! We are very sorry for the inconvenience caused by the courier. We have complained about this matter accordingly, to exclude such situations in the future. We are thankful to you for choosing Watches World, and we will be glad to have you again as our client! Kind regards, Watches World Customer Service

Review by 維德 顏. from on 20. February 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Dear Sir, Thank you for the 5-star review and for the fact that you appreciated the level of services provided by Watches World! We remain at your disposal for future orders from your side! Kind regards, Watches World Customer Service

Review by Niall B. from on 17. February 2022


Zenith ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Good communication through various supply delays.

Dealer's comment:

Dear Mr. Buntain, Thank you for your review. We are glad to know that you liked your experience with Watches World, as providing quality services is our priority. All our efforts were directed towards delivering the desired timepiece to you as soon as possible, keeping you informed about the shipment process. We are thankful to you for choosing Watches World, and we will be glad to have you again as our client! Kind regards, Watches World Customer Service

Review by Sharon S. from on 17. February 2022


Hublot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Really lovely people answered all questions I had kept me in the loop, son loved his watch

Dealer's comment:

Dear Mrs. Smith, Thank you for taking the time to leaving such a kind review. It was our pleasure to contribute on the wonderful gift made to your son and we are glad that he loves his new watch. We are thankful to you for choosing Watches World, and we will be glad to have you again as our client! Best regards, Watches World Customer Service

Review by Nigel G. from on 15. February 2022


Chopard ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Hard not to recommend them, when eventually they did finally deliver the watch I wanted at a very compelling price. So, overall great value for money. Good. Right? However, delivery was promised a couple of times, but never materialised. Communication was very reactive, always instigated by me, and they required a lot of chasing. This spoils the experience. Isn't great customer service supposed to be a part of buying a premium-priced, luxury item in the first place? As per my opening comment, it's hard to argue that you're paying for premium customer service when you're clearly getting a bargain price - so could just me that my expectation was unrealistic. Communication was always polite, professional and the response times were short - unfulfilled promises always came with lots of apologies - but I wanted them to make me feel like a valued customer, and I didn't.

Dealer's comment:

Dear Mr. Gauld, Thank you for your detailed and honest review. Every single client is important and valuable to us. We aim to provide competitive price, high value products, and undoubtedly, great customer service. We do our very best to succeed in it. Please be assured that it will be our greatest pleasure and honor to assist you anytime in future and it will be our priority to provide you with a better purchase experience. Best regards, Watches World Customer Service

Review by Michael T. from on 13. February 2022


Breguet ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very happy with the end result. A great deal from Watches World. Took a little longer than expected but definitely worth the wait. Acid test; would I buy from WW again? Yes

Dealer's comment:

Dear Mr. Tinsley, Thank you for your review and for appreciating the Watches World assistance! It was our pleasure to provide the desired timepiece to you, as we did our best to arrange its delivery as soon as possible. We wish you to enjoy your new timepiece, and we look forward to having the opportunity to assist you again. Sincerely, Watches World Customer Service

Review by Nick B. from on 07. February 2022


IWC ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Unfortunate delay in acquisition of purchase. Update communication required prompting, but happy with purchase once received.

Dealer's comment:

Dear Mr. Bracey, Thank you for your kind review and for recommending Watches World! We do our best to arrange the delivery of the watch in the shortest time, trying to keep you posted on the shippment process. We are thankful to you for choosing Watches World, and we will be glad to have you again as our client! Best regards, Watches World Customer Service

Review by Guillaume S. from on 30. January 2022


Blancpain ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Highly recommended! Communication with the seller was excellent and the watch even arrived well before the due date!

Dealer's comment:

Dear Mr. Saint, Thank you for your kind review ! We have made every efforts to speed up the process of your watch delivery and we are glad that we managed to do it faster than initially estimated. It was a pleasure for us to assist you, and we will be grateful to have you as our client again! Best regards, Watches World Customer Service

Review by John A. from on 24. January 2022


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Absolutely delighted with my watch, arrived in perfect condition, and was delivered before the expected delivery dates. Always kept informed by company regarding updates on arrival on my watch. Highly recommend Watches World to purchase from.

Dealer's comment:

Dear Mr. Anderson, We are glad that you liked your experience with Watches World and we are grateful to you for recommending us to other clients! All our efforts were directed towards delivering to you the desired timepiece as soon as possible keeping you informed about the shipment process. We are thankful to you for choosing Watches World, and we will be glad to have you again as our client! Kind regards, Watches World Customer Service

Review by Sean M. from on 23. January 2022


IWC ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very good service. There were delays at customers but the dealer did everything they could to help and shipped immediately after they received

Dealer's comment:

Dear Mr. Maddocks, Thank you for sharing your positive experience of your watch purchase on Chrono24 with the assistance of Watches World! We are grateful to you for choosing WW and we will be glad to assist you again in future! Kind regards, Watches World Customer Service

Order canceled

Review by Tony K. from on 20. January 2022


Jaeger-LeCoultre ...

Buyer recommends this dealer

Communication

Buyer's comment:

Although the transaction didn’t work out (model out of stock) comms were great and return of funds via escrow faster than they indicated.

Dealer's comment:

Dear Mr. Knight, Thank you for your appreciation of communication aspect! We will be glad to assist you anytime when you decide to purchase a luxury watch! Best regards, Watches World Customer Service

Order canceled

Review by David S. from on 19. January 2022


Zenith ...

Buyer recommends this dealer

Communication

Buyer's comment:

Excellent service and very accommodating . Superb knowledge especially with Zenith. Flávio and team first class

Dealer's comment:

Dear Mr. Sayer, Thank you for your kind review and appreciation of the assistance provided by Flavio and WW team! We are thankful to you for choosing us, and we will be glad to have you again as our client! Kind regards, Watches World Customer Service

Review by Noel D. from on 10. January 2022


Patek Philippe ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very smooth transaction. Everything went exactly as they said it would.

Dealer's comment:

Dear Mr. Davis, Thank you very much for your kind review and for your appreciation of services provided by Watches World! We are glad that we managed to assist you during the whole buying process offering quality services, and we will be pleased to have you as our client again. We wish you many pleasant moments with your desired timepiece. Kind regards, Watches World Customer Service

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