Luxury Souq Dubai

Trusted Seller
This dealer owns a store in which you may view their watches.
Watches sold with Buyer Protection: 206

4.0 out of 5 stars  |  Reviews: 185

Detailed explanation of ratings 

 4.7 Shipping
 4.5 Item description
 4.1 Communication
88% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by Mark H. from on 11. March 2024


Harry Winston Harry Winston Ocean Chronograph

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Everything quick and as expected

Older than 30 days

Review by Faiz D. from on 25. September 2023


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for your order, looking forward for your next purchase with us.

Order canceled

Review by Kareem R. from on 01. July 2023


Jaeger-LeCoultre ...

Buyer recommends this dealer

Communication

Buyer's comment:

Great dealer. Fast and responsive.

Review by Sarfraaz P. from on 28. May 2023


Franck Muller ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Order canceled

Review by DANIEL G. from on 15. April 2023


Gérald Genta ...

Communication

Buyer's comment:

Después de meses se tuvo que cancelar por qué no lo supo enviar a Estados Unidos

Order canceled

Review by DANIEL G. from on 15. April 2023


Gérald Genta ...

Communication

Buyer's comment:

Después de meses se tuvo que cancelar por qué no lo supo enviar a Estados Unidos

Order canceled

Review by NAGAO I. from on 21. March 2023


Patek Philippe ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Shane R from on 04. February 2023


Quinting ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very helpful and communicative. Highly professional and helpful throughout the transaction. The item was as described and delivered promptly. Highly recommended!

Order canceled

Review by Steve N. from on 15. January 2023


Cartier ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you.

Order canceled

Review by Ian C. from on 12. January 2023


Audemars Piguet ...

Buyer recommends this dealer

Communication

Buyer's comment:

I'm disappointed the sale didn't work out. They had the AP Diver I was looking for and advertised it as 'mint' or essentially unworn. I agreed to the deal and initiated the payment. They reached out to me the next day and said there was a problem with the rubber strap. Basically it was creased and nearly cracked in half with signs of previous repair (looked like colored glue on the inside). That certainly isn't unworn or mint. I credit them for telling me and not just shipping the watch. I canceled the sale and Chrono 24 refunded the payment.

Order canceled

Review by SLK from on 02. January 2023


IWC ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you!

Review by Ekaterina E. from on 07. December 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I highly recommend this dealer. The price they offered for Rolex was the best in the whole Dubai. They didn't rise their original offer while I was aware of this by other comments on Chrono24. I picked my purchase by myself at the office in Dubai and met very friendly and professional stuff there. Manager Sara explained all details and answered all the questions.

Dealer's comment:

Thank you so much for your wonderful review! Looking forward to more purchases in the future! Enjoy the watch :)

Order canceled

Review by Bait & Switch from on 24. November 2022


Patek Philippe ...

Communication

Buyer's comment:

1. I paid for the watch, then he said it wasn't available. With tax and shipping $48,500 2. I went to his website, saw it was $44,500 and reached out to him via WhatsApp and he said it was available. 3. I said I would buy it, he said $50k and said he has a disclaimer on the website that prices are subject to change at anytime. I felt if he paid the shipping with Ferrari it was still an excellent price for this watch. (not import duty taxes) He agreed in writing via WhatsApp to cover the shipping for a flat purchase price of $50k. Nope! Ferrari hit me up COD for the shipment costs. I had to use a credit card. Again, I never expected import duty taxes to be paid. I've been buying watches abroad for 30+ years. Unless you are local to him, I'd stay away.

Dealer's comment:

1. Our watches are fast moving - coming & going. a. we have a store b. we have many different online platform. c. all of us sales representative is active, whoever client get to pay first, gets the watch first. 2. Our website is different from chrono24 platform and any other online platform. 3. Buyer is responsible for import tax and duty, never the seller. 4. Ferrari never ask for shipping fee as it automatically charge on the seller account. Nevertheless, we are very sorry for any inconvenience that have caused you. Hoping we can do a successful deal in the future.

Review by Pooya Z. from on 17. October 2022


Franck Muller ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great seller. Highly recommended

Review by Cheyenne Z. from on 12. October 2022


Jaeger-LeCoultre ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great communication during the purchasing process. Very fast and secure shipping. Would highly recommend!

Order canceled

Review by John Edward C. from on 11. October 2022


Audemars Piguet ...

Buyer recommends this dealer

Communication

Buyer's comment:

Very responsive

Review by M from on 09. October 2022


Oris ...

Item description
Communication

Buyer's comment:

Item was described as new 2022 ‘Full set’ however when I the watch arrived and I registered with Oris to gain the additional year of warranty I found out that the watch had been bought and registered in 2021 so I was now short of 10 months warranty and the watch was not 2022 as described . . There was no sticker on the front of the watch however there was a sticker on the clasp. There was no manual or book present so therefore it should not be described as ‘full set’.

Review by Charles I. from on 21. September 2022


Van Cleef & Arpels ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The seller was professional and prompt

Dealer's comment:

Thank you for your incredible review! Your satisfaction is our main concern! To more watches in the future Sir! Cheers!!

Review by Eric F. from on 15. September 2022


Breitling ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

There was some confusion with the shipping address because of a previous transaction. The dealer was very helpful, and we were able to work through the complications to complete the transaction successfully. I appreciated their flexibility and helpfulness.

Dealer's comment:

Thank you for recommending Luxury Souq!

Order canceled

Review by Greg S. from on 10. August 2022


Franck Muller ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for recommending us!

Review by Paul C. from on 03. August 2022


Jaeger-LeCoultre ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

It was an excellent experience with this dealer.

Dealer's comment:

Thank you so much for the excellent review! Looking forward to more watch with you in the future!

Order canceled

Review by Shabeeb R. from on 13. July 2022


IWC ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you for your recommendation!

Order canceled

Review by jose angel a. from on 20. June 2022


Zenith ...

Communication

Buyer's comment:

Tarde en responder, y nada que ver el anuncio y el reloj con lo anunciado. Gracias a esta gran pagina chono24 que me ha ayudado

Dealer's comment:

Dear Sir, since Chrono24 confirmed your payment, I have send you the photo of the watch & I did informed you that the papers & box are still pending from our supplier & ask you if you want to ship the watch first then to follow the papers & box. We are taking full responsibility & we are very sorry for any inconvenience that have caused you. Hoping to have another chance to do business with you. Thank you!

Review by Fatima M from on 09. June 2022


Concord ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Thanks a lot

Dealer's comment:

Thank you for your positive feedback, Madam. Enjoy your watch!

Review by Nadine S. from on 09. June 2022


Jaeger-LeCoultre ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you for your feedback. Hope you come back again!

Review by Amy L. from on 18. May 2022


Bulgari ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Order canceled

Review by FS from on 14. April 2022


Breitling ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you! Ramadan Kareem!

Review by AK from on 13. April 2022


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

大変良い業者さんでした。色々とご相談にも乗っていただき助かりました。有難うございました。

Dealer's comment:

Thank you for trusting Luxury Souq! Its our pleasure to serve you!

Review by Sanijel B. from on 10. April 2022


IWC ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you for trusting us always! Ramadan Kareem!

Review by Tanavut P. from on 28. March 2022


A. Lange & Söhne ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Fast delivery, fast response nice seller

Dealer's comment:

Thank you much for your wonderful review! Hoping for more business in the future! Enjoy your watch!