Over 360 employees facilitating the ideal shopping experience

Schmuck- und Uhrenkontor Alexander Augenstein

Trusted Seller since 2010
Number of recommendations from other Chrono24 dealers: 4
Watches sold with Buyer Protection: 694

4.9 out of 5 stars  |  Reviews: 504

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.9
Communication
99% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Alexander U. from on 22. June 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Andreas S. from on 21. June 2021


Union Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Guter Service, gerne wiedet

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre freundliche Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Armbanduhr von Union Glashütte.

Review by Eric -Mobile Payment Consulting B. from on 18. June 2021


Mühle Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Easy and quite quick communication. Genuine product and as like as in the photos.

Dealer's comment:

Merci beaucoup pour votre achat et votre bonne note !

Review by Michael F. from on 18. June 2021


Union Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Alles super geklappt

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Armbanduhr von Union Glashütte.

Review by Mihai D. from on 11. June 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Multumesc mult ! Thank you very much for your purchase and your recommendation !

Review by Mattias A. from on 08. June 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

No complaints.

Dealer's comment:

Thank you very much for your purchase and your recommendation !

Review by Bernd D. from on 08. June 2021


Mühle Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Schön wenn alles so transparent und reibungslos klappt, wie dieser Kauf. Der Händler ist spontan auf einen Sonderwunsch von mir eingegangen und hat ihn problemlos erfüllt und umgesetzt. Für die Kommunikation hätte es 5 * gegeben, wenn der Händler am Telefon deutlich und vor allem laut zu verstehen gewesen wäre.

Dealer's comment:

Wir freuen uns, daß wir Ihren einmaligen Sonderwunsch zu Ihrer vollsten Zufriedenheit erfüllen konnten. Den 5. Stern hätten wir uns schon verdient, da Sie alle Informationen auch schriftlich schnell bekommen haben. Wir wünschen Ihnen mit Ihrem neuen Chronographen von Mühle Glashütte viel Freude !

Review by Connor C. from on 03. June 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your purchase and your splendid recommendation ! Enjoy your new Sinn watch !

Review by Dimitrios T. from on 03. June 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Highly recommended!!! Alexander is a great seller to deal with. Excellent communication, fast shipping, good packaging, item exactly as described. What more could anybody ask for?

Dealer's comment:

Hello Dimitris ! Thank you very much for your purchase and your brilliant recommendation ! If there is ever anything we can do for you, please feel free to contact us !

Review by Christian K. from on 03. June 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your purchase and your recommendation !

Review by Leendert V. from on 02. June 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Produkt wie beschrieben. Schnell geliefert. Sehr zu empfehlen!

Dealer's comment:

Herzlichen Dank ! Wir wünschen viel Freude beim Lesen !

Review by Michael R. from on 01. June 2021


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Seiko-Armbanduhr.

Review by Piotr W. from on 29. May 2021


Meistersinger ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Alles prima gelaufen. Bilder könnten aber definitiv besser werden. Hätte ich die Uhr in seine schönsten Details nicht gekannt, würden mich die Bilder nicht überzeugen.

Dealer's comment:

Vielen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer schönen neuen Meistersinger-Armbanduhr. Bei freundlichen Anfragen reichen wir gerne weitere Fotos nach.

Review by Frank V. from on 27. May 2021


Seiko ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

-

Review by Christian S. from on 17. May 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Sinn-Armbanduhr.

Review by Ralph Z. from on 17. May 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Ich habe zum ersten mal über Chrono24 bestellt und hätte nicht gedacht, dass alles so gut funktioniert!

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre freundliche Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Sinn-Armbanduhr.

Review by Jens G. from on 17. May 2021


Mühle Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Sehr guter und freundlicher Kontakt. Ware super. Würde jederzeit wieder bei Herr Augenstein einkaufen.

Review by Rainer S. from on 13. May 2021


Mühle Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Einwandfreie Uhr, erstklassiger Service, sehr schnelle Lieferung

Dealer's comment:

Vielen Dank für Ihren Kauf und Ihre freundliche Bewertung ! Wir wünschen Ihnen viele Freude an Ihrer neuen Armbanduhr von Mühle Glashütte.

Review by john h. from on 12. May 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great Experience. Dealer was responsive and worked with me to obtain the watch and band combination I desired. Watch arrived as agreed upon in mint condition. Would buy from these gents again.

Dealer's comment:

Thank you so much for the kind words ! We try to make every transaction as easy and enjoyable as possible. Enjoy your new Sinn watch !

Review by Christian B. from on 08. May 2021


Oris ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Alexander was answering all my questions really fast. After I bought the Oris whale shark he shipped the watch with DHL and it got to Denmark after just 18 hours.. Amazing service. Will definitely use Alexander again. 10/1 service.

Dealer's comment:

Hello Christian ! Thank you very much for your purchase and for this lovely review! We are pleased to hear how happy you are with the watch and our service. If there is ever anything we can do for you, please feel free to contact us!

Review by Ashley K. from on 08. May 2021


Union Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I ordered Union Glashutte 1893 moonphase, which is not in sale in the United States. The package had to go through U.S. customs in Los Angeles (LAX) but DHL did not handle the process well. Since they didn't follow up the custom clearance and asked me to provide necessary information in time, it bounced back to Germany where the seller is located once after 10 days had passed. The seller did his due diligence and shipped it again. DHL failed to handle the custom clearance in time again but this time I managed to provide needed documents and it got delivered to me with $217 extra charge for storage over a week. It was impossible to contact billing office at DHL to dispute the charge although it was incurred by their negligence. However, since I wanted the watch as 15th anniversary gift and the seller did excellent job to help it pass the custom, we agreed to divide the extra charge. I would've given up dealing with DHL if the seller did not make extra effort. I was happy to get the watch after all these hassles and the seller was happy to deliver the watch to the customer. I absolutely recommend this seller as he genuinely takes care of the customers.

Dealer's comment:

Every US customer gets a Watch / Clock Breakdown Worksheet completely filled in by us. The US customer needs this document for the import. We attach this Watch / Clock Breakdown Worksheet to the parcel and send a copy by e-mail to the US customer. The customers should send it as soon as possible to the Customs Authority to shorten the customs clearance process. I am happy that hundreds of our US customers before made a better experience with their US Customs Authority and didn't have to pay a storage fee. Finally this shipping to Portland found a happy ending, too !

Review by Peter E. from on 08. May 2021


Union Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Mich überzeugte vor allem die Treuhandkonto-Funktion auf Chrono24. Deshalb hatte ich auch keine Bedenken das Geld vorab zu überweisen. Die Lieferung kam dann auch sehr schnell. Die Uhr ist edel. Klare Empfehlung für den Händler und die Plattform Chrono24.

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre freundliche Empfehlung, auch im Namen von chrono24 ! Wir wünschen Ihnen viel Freude an Ihrer neuen Armbanduhr von Union Glashütte.

Review by Philipp N. from on 06. May 2021


Oris ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Sehr schnelle Reaktion auf Fragen und Versand quasi über Nacht. Ich kann den Händler nur weiterempfehlen.

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre freundliche Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Oris-Armbanduhr.

Review by Sören F. from on 04. May 2021


Union Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Armbanduhr von Union Glashütte.

Review by Axel W. from on 03. May 2021


Certina ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Ich kann diesen Händler uneingeschränkt weiter empfehlen!

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre freundliche Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Certina-Armbanduhr.

Review by Hermann K. from on 30. April 2021


Union Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Armbanduhr von Union Glashütte.

Review by Maximilian S. from on 30. April 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Sinn - Armbanduhr.

Review by lars l. from on 26. April 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your purchase and your recommendation !

Review by jaidan k. from on 22. April 2021


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Perfect seller and accurate

Dealer's comment:

Thank you very much for your purchase and your splendid recommendation ! Enjoy your new Tag Heuer watch !

Review by Stephen M. from on 22. April 2021


Oris ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Alexander was very prompt to post the watch I ordered and quick to answer my queries. I will certainly do business with him again in future. Highly recommended!!

Dealer's comment:

Thank you very much for your purchase and your brilliant recommendation ! Enjoy your new Oris watch !

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