Leader in secure luxury watch purchases and sales since 2003

Schmuck- und Uhrenkontor Alexander Augenstein

Trusted Seller since 2010
Number of recommendations from other Chrono24 dealers: 4
Watches sold with Buyer Protection: 694

4.9 out of 5 stars  |  Reviews: 504

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.9
Communication
99% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Dag S. from on 25. August 2021


Seiko ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Nothing to complain about, quite the opposite. Quick delivery and the clock was just like described. Will happlily make other purchases.

Dealer's comment:

Thank you very much for your kind review. We enjoyed assisting you in the purchase of your beautiful Grand Seiko watch! We'll keep in touch and are hopefully able to assist you again in the future. Greetings to Sweden !

Review by Per S. from on 25. August 2021


Certina ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your purchase and your splendid recommendation ! Enjoy your new Certina watch !

Review by john paul s. from on 20. August 2021


Mühle Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Consummate professional dealer. Spitzenklasse service and delivery. Alexander is a true model for watch buying on Chrono 24. I will buy from him again I am certain.

Dealer's comment:

Thank you very much for your wonderful review, John Paul !

Review by Wenchuan Y. from on 19. August 2021


Union Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Alexander gave me a lot of help and I had great purchase experience from him. I will definitely get another nice watch from him. Thank you, Alexander.

Dealer's comment:

Thank you very much for your lovely review, Wesley ! I really appreciate it. Enjoy your beautiful Union Glashütte Silvretta.

Review by Vittorio D. from on 19. August 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

-

Dealer's comment:

Vorrei esprimere il mio sincero ringraziamento !

Review by Per S. from on 12. August 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your purchase and your recommendation ! Cordial greetings to Russia !

Review by André K. from on 10. August 2021


Mühle Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrem neuen Chronographen von Mühle Glashütte !

Review by Denis S. from on 07. August 2021


Tissot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Juan S. from on 04. August 2021


NOMOS ...

Buyer recommends this dealer

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Communication

Buyer's comment:

I recommend the dealer! He was attentive and responded my questions when needed.

Dealer's comment:

Thank you very much for your purchase and your recommendation ! Enjoy your new Nomos Club watch !

Review by TROMEUR R. from on 28. July 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Transaction idéale, j'ai été livré en France en 22h ... super communication du vendeur, francophone

Dealer's comment:

Merci beaucoup pour votre achat et votre avis très sympatique !

Review by Dr. Thorsten R. from on 26. July 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Vorbildlich! Jederzeit gerne wieder.

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre freundliche Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Sinn-Armbanduhr.

Review by Emmanuel d. from on 25. July 2021


Certina ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Merci beaucoup pour votre achat et votre bonne note !

Review by Martin W. from on 25. July 2021


Oris ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

sehr schnelle und professionelle Abwicklung!

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Oris-Armbanduhr !

Review by Robert P. from on 22. July 2021


NOMOS ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great communication with this dealer: when I asked if they could provide a photograph of the case back, they responded quickly and gave me good reason to purchase the watch from them. It arrived far faster than I expected for international shipping, which tells me that they care about service just as much as the product (which was beautiful, by the way). They provided one of the best sales experiences I've had in a long time.

Dealer's comment:

Thank you very much for your purchase and for this lovely review! We are pleased to hear how happy you are with the watch and our service. If there is ever anything we can do for you, please feel free to contact us!

Review by Jan V. from on 22. July 2021


Tissot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your purchase and your splendid recommendation ! Enjoy your new Tissot watch !

Review by Holger K. from on 20. July 2021


Union Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Sehr schnelle Lieferung! Ware top!

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre freundliche Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Armbanduhr von Union Glashütte.

Review by Phil H. from on 13. July 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Sehr zufrieden, sehr zu empfehlen.

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude beim Lesen !

Review by JB from on 13. July 2021


Tissot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Tissot-Armbanduhr !

Review by John G. from on 13. July 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Couldn't have been easier! Highly recommended & looking forward to future purchases. Thank you!

Dealer's comment:

Thank you very much for your purchase and your splendid recommendation ! Enjoy your beautiful new Sinn watch ! Dispatches in the US are now as fast as before the crisis.

Review by daekun c. from on 13. July 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your purchase and your splendid recommendation ! Enjoy your beautiful new Sinn watch !

Review by Thomas S. from on 10. July 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Sinn-Armbanduhr.

Review by Michael K. from on 06. July 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Sinn-Armbanduhr.

Review by Yash G. from on 06. July 2021


Union Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Quick correspondence, order confirmation and dispatch. Watch was shipped through normal post, due to which tracking was not available the moment it left Germany (country of origin). Potential concern that the watch might not have insurance coverage as the seller had possibly not declared its value during shipping.

Dealer's comment:

Thank you very much for your purchase and your recommendation ! Enjoy your beautiful Union Glashütte watch ! No need to worry. All our packages are fully insured. The insurance value is not visible on the packages.

Review by Steffen L. from on 29. June 2021


NOMOS ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Sehr freundlicher Kontakt. Die Uhr wurde schnell versandt und geliefert: Montag bestellt - Donnerstag geliefert. Vielen Dank.

Dealer's comment:

Vielen Dank für Ihren Kauf und Ihre freundliche Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Armbanduhr von Nomos Glashütte.

Review by Achim K. from on 24. June 2021


Tissot ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

-

Dealer's comment:

Vielen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Tissot-Armbanduhr !

Review by juan r. from on 23. June 2021


Bell & Ross ...

Buyer recommends this dealer

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Item description
Communication

Buyer's comment:

Everything ok

Dealer's comment:

Thank you very much for your purchase and your splendid recommendation ! Enjoy your beautiful new Bell & Ross watch !

Review by Stefan C. from on 23. June 2021


Tissot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Herzlichen Dank für Ihren Kauf und Ihre Empfehlung ! Wir wünschen Ihnen viel Freude an Ihrer neuen Tissot-Armbanduhr !

Review by Stephan from on 22. June 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Vielen Dank ! Wir wünschen viel Freude beim Lesen !

Review by gianni c. from on 22. June 2021


Mühle Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Vorrei esprimere il mio sincero ringraziamento !

Review by Stephan K. from on 22. June 2021


Mido ...

Shipping
Item description
Communication

Buyer's comment:

Die Garantiekarte war im November 2020 abgestempelt, dies war nicht in der Annonce angegeben. Herstellungsjahr war zwar korrekt angegeben, jedoch als Fabrikneu deklariert. Da die Uhr ohne Gebrauchsspuren angekommen ist und bislang auch gut läuft wurde ein kleiner Nachlass vereinbart, Kauf somit abgeschlossen. Aufgrund der Kommunikation werde ich jedoch Abstand von weiteren Geschäften nehmen, schade.

Dealer's comment:

Dieser Kunde hat versucht, das Instrument der Bewertung zu nutzen, um einen besonderen Druck aufzubauen. Das ist nicht klug. Bewertungsnötigung ist ein Straftatbestand. Die Angaben zur Garantie sind richtig. Wir halten uns an die Empfehlungen des Händlerbundes. Der Kunde hat auf Neuware stets zwei Jahre Garantie, auch bei diesem Kauf. Laut Rechtsprechung darf die neue Uhr auch bei sachgerechter Lagerung beim Händler als fabrikneu bezeichnet werden. Das Herstellerdatum war korrekt mit 2020 angegeben. Jeder Kunde hat das Recht zum Rücktritt vom Kauf innerhalb der Frist. Es besteht kein Grund zur Aufregung. Für freundliche Kunden haben wir immer ein offenes Ohr !

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