With Chrono24 Buyer Protection, your purchase is in good hands

OfficialWatches.com

Trusted Seller since 2008
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 9
Watches sold with Buyer Protection: 69

4.7 out of 5 stars  |  Reviews: 51

Detailed explanation of ratings 

 4.8
Shipping
 4.7
Item description
 4.7
Communication
90% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by 維德 顏. from on 29. April 2022


Artisans De Geneve Rolex Cosomograph Daytona "Tribute to a Daytona 6241, Piece Unique" 116520

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Older than 30 days

Order canceled

Review by DO F. from on 11. March 2022


Audemars Piguet ...

Buyer recommends this dealer

Communication

Buyer's comment:

I didn't receive the item due to customs, but it was a very kind response. It ’s a very good company with a quick reply.

Review by AKIHIRO C. from on 23. February 2022


Artisans ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Daniel R. from on 14. February 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Order canceled

Review by Andrew A. from on 26. January 2022


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by John from on 17. January 2022


Rolex ...

Shipping
Item description

Buyer's comment:

Watch was delivered loose in a bubble mailer and missing the original box that was listed as included, and shown in pictures in the original listing.

Dealer's comment:

Hi John, Apologies for this oversight. We have the box here and will send out to you immediately. Kind regards, OW

Order canceled

Review by Christian D. from on 07. September 2021


Patek Philippe ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by ruben o. from on 04. June 2021


Rolex ...

Communication

Buyer's comment:

NOT SERIOUS I bought this watch and he sold to a third party during the sales process and with the money already deposited into chrono24 account

Dealer's comment:

This review is not factual. Made offer on 10.05.21. We had no further communication from buyer or Ch24 until 14.05.21 when we were notified by Ch24 that the buyer had paid for item. By this time watch had been sold in store as 4 days had passed with no messages or indication of buyers interest. We operate a physical store and list our pieces on Ch24. If somebody purchases from our showroom while an offer is being considered online then this is unfortunate, but can happen. Explained that watch had been sold in store prior to his acceptance of offer and subsequent payment, apologised and sent instant refund via Ch24. We are sorry that this happened, but would urge people to communicate with us if they intend to purchase once an offer has been received. Even if payment takes a few days, if we know, we can help.

Order canceled

Review by D H. from on 22. April 2021


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

Unfortunately my watch Was delayed so did not go through with the purchase but communication was excellent and they were very supportive

Dealer's comment:

Thank you for the review and apologies once again for the unforeseen delay. Hope to deal with you again sometime!

Review by Neil S. from on 28. March 2021


Tissot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Swift transaction- seller kept me informed each step of the way. Very happy with my purchase. Thank you.

Order canceled

Review by Dyta H from on 11. March 2021


Patek Philippe ...

Buyer recommends this dealer

Communication

Buyer's comment:

Fast response and helpful

Review by M from on 17. February 2021


Audemars Piguet ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Tim H. from on 11. February 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great service from guys at Official Watches...lovely watch..thanks for everything...

Review by Dariusz O. from on 09. November 2020


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Beatrice N. from on 05. October 2020


Audemars Piguet ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Ben H. from on 19. August 2020


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Lindsay S. from on 29. July 2020


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Brilliant communication, excellent service

Review by Rod from on 27. July 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Will repeat.

Review by Abrahim P. from on 11. July 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very good people deal with

Review by Rosalin H. from on 11. July 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

World class

Review by Henning G. from on 01. July 2020


Vacheron Constantin ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Marc H. from on 09. June 2020


Rolex ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

Very pleased with my Explorer 2 and at a good price. Certainly use Official Watches again.

Review by Jonathan Bennett from on 29. May 2020


Rolex ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

Excellent service, thanks Mercedes.

Review by Jonathan B. from on 29. May 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Jason G. from on 16. May 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

genuine article, good communication, would recommend.

Review by Laura H. from on 30. April 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Mercedes was amazing to work with. She responded quickly, kept me updated and answered all of my questions. Would definitely work with them again in the future!

Dealer's comment:

Thank you Laura, enjoy the watch!

Review by Andrew W. from on 26. April 2020


Rolex ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

Great communication and fast delivery. Thanks, Mercedes 😎

Order canceled

Review by Yann K. from on 25. April 2020


Jacob & Co. ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Bruce from on 06. April 2020


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

No hesitation in recommending this seller. The watch arrived within the timescale quoted, and was as described in the listing. Mercedes was very helpful with any queries/communication. Thank you!

Dealer's comment:

Thank you and enjoy the Black Bay! Kind regards, Mercedes

Review by Mark R. from on 06. April 2020


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Item took around 5-months to arrive and when it did, it appeared used/damage. Seller described item as coming from Tudor, via their supplier to me. Item was clearly not checked as was clearly a used item. I was refunded quickly. Communication with Mercedes was excellent throughout, other reviews also excellent and as such I would give OW the benefit of the doubt on this one and would use again.

Dealer's comment:

M, thank you for this review. We accept that on this occasion our service was below par and offer our unreserved apologies. We hope that if you come back you will receive a five star experience. You were a pleasure to deal with despite the unsatisfying circumstances.. Kind regards, Mercedes

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