RENZU
4.9 out of 5 stars | Reviews: 287
Detailed explanation of ratings
| 4.9 | Shipping |
|---|---|
| 4.9 | Item description |
| 4.9 | Communication |
Here's what buyers are saying about this dealer
Review by Amanda J. from on 09. April 2024
Cartier Cartier タンク バスキュラント MM / TANK BASCULANTE MM
Buyer recommends this dealer
Dealer's comment:
Thank you very much for your purchase. We are glad you are happy with it. Enjoy your watch. We look forward to serving you again.
Review by from on 02. April 2024
Omega Omega シーマスターダイバー300m マスターコーアクシャル クロノメーター 42mm / SEAMASTER DIVER300M MASTER CO-AXIAL CHRONOMETER 42MM
Buyer recommends this dealer
Buyer's comment:
Bought this as a gift. The watch is authentic and beaitful. Great dealing with this dealer. The condition is new but my only comment is the protective stickers were somewhat peeling off and there was the tiniest microsratch on the steel scalloped bezel, possibly from over handling, which is something you should not expect when you are buying a luxury product at this price range and gifting it to someone. Overall, great experience and I recommend this dealer!
Dealer's comment:
Thank you very much for your purchase. We are glad you are happy with it. Enjoy your watch. We look forward to serving you again.
Order canceled
Review by Eric from on 27. March 2024
Girard Perregaux Girard Perregaux ロレアート 42MM / LAUREATO 42MM
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your interest. We look forward to serving you again.
Older than 30 days
Review by Yvan F. from on 22. March 2024
Audemars Piguet ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for your purchase.We look forward to serving you again.
Review by Sylvia L. from on 17. February 2024
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
Overall from buying to receiving the item, I could not fault the seller. So, I will thank him for the smooth and easy transaction. I also highly recommend this seller.
Dealer's comment:
Thank you very much for your purchase.We look forward to serving you again.
Review by Matt S. from on 28. January 2024
Panerai ...
Buyer recommends this dealer
Buyer's comment:
Reassuring, professional and attentive. Thank you!!
Dealer's comment:
Thank you very much for your purchase.We look forward to serving you again.
Review by CWB from on 29. September 2023
IWC ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for your purchase.We look forward to serving you again.
Review by Marcus c. from on 21. July 2023
Longines ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for your purchase.We look forward to serving you again.
Review by ZJ from on 19. June 2023
Longines ...
Buyer recommends this dealer
Buyer's comment:
The dealer was very responsive, polite and communicated well. Unfortunately the delivery was poor, with the watch being left outside my door. This happened despite confirming a change in delivery date with the delivery provider. There was no signature given so I wasn’t sure how they were able to mark the delivery as complete. Payment was also made by chrono24 when delivery was marked as complete even though we did not receive it at the time. This represents a significant risk to the buyer.
Dealer's comment:
Thank you very much for your purchase. We have received a response from UPS and would like to let you know. We are very sorry about the delivery method. We have informed the local UPS to be careful to prevent recurrence. According to the local UPS, we have received a response that you signed for the package when you received it. However, we will endeavor to keep a close watch on our own to ensure safer delivery in the future. Thank you very much for your cooperation.
Review by Vincent Q. from on 04. May 2023
Tudor ...
Buyer recommends this dealer
Buyer's comment:
I gave 3 star on delivery because of not so perfect delivery by UPS. Not the watch dealer. The watch dealer is great!!!!!
Dealer's comment:
Thank you for your purchase. Please understand that we have no control over the shipping company's mishap. We will ask UPS to improve the situation.
Review by Ka Ho C. from on 17. March 2023
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for your purchase. We are glad you are happy with it. Enjoy your watch. We look forward to serving you again!
Review by Jason 盛傑 H. from on 27. November 2022
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Although we did not make a purchase this time, we hope to have the opportunity to do so again.
Review by MrF. from on 04. November 2022
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you very much for your purchase.We look forward to serving you again.
Review by Dato. from on 06. July 2022
Hublot ...
Buyer recommends this dealer
Buyer's comment:
Seller is fantastic but they don't speak English and cause the local delivery more than a week to finally reaches me.
Dealer's comment:
Thank you for your purchase. We apologize for the delay in delivery. We apologize for the delay in delivery. We are using translation software to communicate with you, but we are sorry that we are not able to communicate with you properly. We hope you will not be disappointed and use our service again. お買上ありがとうございます。 お届けに時間がかかり申し訳ございません。 翻訳ソフトを使ってコミュニケーションを取っていますがうまく伝わらない点は申し訳なく思います。 これに懲りずまたご利用ください。
Review by Gregor T. from on 06. July 2022
Seiko ...
Buyer recommends this dealer
Buyer's comment:
UPS delivery was a nightmare but the watch was as described and the contact with renzu was polite and very fast. All in all I recommend the company
Dealer's comment:
Thank you very much for your time. We apologize for the inconvenience regarding the delivery. We understand that there are problems with differences in the quality of delivery between countries and regions. We will share this information with UPS in Japan and take measures to prevent this from happening again. この度はありがとうございました。 配送の件はご迷惑おかけしました。 国や地域によって配送のクオリティに差があることは問題があることと思います。 当店からも日本のUPSへ情報を共有しこのようなことのないように対策します。
Review by Martin W. from on 22. February 2022
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Urtavlan var blå på bilden men i beskrivningen var den svart.
Dealer's comment:
Look closely. The dial in the picture is black. I have also sent you a picture of the actual item before shipping.
Order canceled
Review by arturo r. from on 05. February 2022
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your evaluation. We look forward to your next order.
Review by JONATHAN S. from on 02. November 2021
Omega ...
Buyer's comment:
As a watch enthusiast, i would want my watch to be 100% perfect from purchase even if it would be a used/old product. When the seller showed me the video of the watch, it had its chronograph set at 12 exact. but when i receive the watch, it was slightly off by 12. i went to omega service center in Singapore and was told that the metal bushing in the movement was old and needed to be replace thus the inaccuracy of the chronograph hands. Renzu should have highlighted that to me prior the purchase for me to note about it but the seller did not and could see that he wanted to just sell the watch. Second issue was, he mentioned that the watch came with papers but when i went to the service center, i was told that those were not the papers but just the booklet that describes the watch and its warranty issue. Omega warranty is and always been a CARD type and never a booklet. so yet again, a misinformation from the seller. I choose to believe that having been in the watch industry for so long, he should be able to tell what is a legit warranty/papers and whats not, thus another reason not to buy from the seller. Only good thing was, the piece is original and bracelet matched the watch serial number. last advice, buy at your own discretion. for me, i wont recommend. but if thats the only piece in the market and he has it, then go ahead but please do your due diligence before purchasing. i wouldnt recommend the seller again unless its the piece that you want which he has.
Dealer's comment:
As I responded to the message, there are several types of OMEGA warranty cards depending on the age. Since the base Speedmaster has been manufactured for a long time, there are several types of warranty cards that come with it. When this watch arrived, it came with a paper OMEGA warranty, so we sell this warranty as an accessory. There are many old model warranty cards that do not have anything written on them, such as serial numbers, and since they are types that do not have anything written on them, they are attached as accessories. The hands of the chronograph will return to exactly 12 o'clock if you press the reset button firmly. You can see it in the image sent in advance. please confirm.
Review by Tim L. from on 23. September 2021
Chronoswiss ...
Buyer recommends this dealer
Buyer's comment:
Shipping was delayed because the dealer did not respond promptly to emails from UPS. All communication was in Japanese and needed to be translated. Watch worked and was in good condition.
Dealer's comment:
We are sorry that it took a long time to deliver this time. I was relieved that there was no problem with the operation of the clock. We look forward to serving you again.
Review by Mark B. from on 30. July 2021
Omega ...
Buyer recommends this dealer
Buyer's comment:
Very Satisfied.
Dealer's comment:
Thank you very much for your purchase. We look forward to serving you again.
Buyer's comment:
The watch is in beautiful condition. I am very happy with it. The seller sent me some lovely photos prior to posting. Postage was a little steep which almost put me off but the overall price was still competitive and delivery was very quick. I would definitely buy from this seller again.