SPAZIO 21

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Korrekt und Kompetent, Entgegenkomment seriös,

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I bought Omega Speedmaster Moonwach. Spazio21 communicates very well and responses are fast. Big advantage is that they sell watches for very good prices, so If you are looking for watch as investment, this seller is quite good choice. But everything is not perfect. With good prices comes longer delivery time. Seller informed me that Omega watch will be available at 35-40 day, but after the payment the delivery time in Chrono section showed longer about 1-2 weeks. I did not care so much, I was not in hurty and finally I must appreciate that Omega watch were delivered at day 40 not 50 days as it was stated. Cons: you can not see the photos of watch before the purchase but you buy watch only based on reference number, this is little bit risky but I understand that Spazio buy it form another shops, so this is probably the reason. And there was a problem with description - I bought watch with automatic movement, which i mentioned in communication twice and set to filters on Chrono but whrn I was waiting for watch and studied more I found out that caliber 3861 is only manual. So my Omega watch are not automatic as I have in purchase certificate. I did not request to cancel the order because the price was really good and Omega Speedmaster model is very hard to find for such price tag so I get used to it. I did not like that when the watch came, the box and inside documents was dirty and there is dust all over the box. I paid for brand new unused and the box and documents looks like used. But in the end the watch really seems new, there was label on it and my local Omega butique and service center stated that the Omega watch are in perfect condition when I went to check it. It is shipped from Omega butique in Hungary which does not have very good reviews on internet, so maybe this is the reason why it is messy. When I contacted about this information Spazio21, they become quite arrogant and responded to me that maybe I had dirty hand what I got as insult so it seems that the main motivation of the seller is not to retain customers with great after sale customercare but just to maximalize profits from sales. There is a lot of things to improve from Spazio21 but at the end I would Spazio21 recommmend. I got great Omega watch for great price and the package came very good secured in more packages.

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Leggere attentamente le istruzioni ed indicazioni del commerciante che differiscono da quanto indicato nell’offerta iniziale. Detto ciò servizio ineccepibile se si tengono conto delle indicazioni del commerciante

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L'azienda è stata presente nel processo comunicativo con il Cliente a partire dall' acquisto fino all'attesa consegna dell'orologio. All'arrivo l'orologio era come da descrizione (ovvero nuovo e con garanzia già attiva come comunicato) ma purtroppo era presente un seppur banale problema interno alla confezione dove risultava rotto il lembo laterale destro dell'elestico superiore che blocca l'orologio in confezione. Alla mia richiesta di sostituzione del box l'azienda mi ha risposto che probabilmente il danneggiamento è stato causato da me e che purtroppo la scatola che contiene l'oggetto non rientra nella garanzia. Da questo punto in poi sono terminate le comunicazioni ed è intervenuta CHRONO24 per la ottima mediazione. Non sò se effettivamente il box non rientri nella garanzia dell'orologio (probabilmente è così) ma credo che il Commerciante dovesse quanto meno adoperarsi per trovare una soluzione che tendesse ad una piena Customer Satisfaction (come fatto da CHRONO24). Non posso quindi ritenermi totalmente soddisfatto del trattamento sebbene lo sia per il solo orologio

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Un des facteurs ayant présidé au choix de ce vendeur était le délai de livraison annoncé lorsque j'ai communiqué avec lui. Ce délai n'a pas été tenu, très loin de là. Les réponses à mon inquiétude étaient des atermoiements. J'aurais pu acheter Mons cher auprès d'un autre vendeur de ce site, qui annonçait un délai qui me paraissait trop long, mais qui au final eut été le même. Un peu décevant alors qu'il s'agissait d'un cadeau d'anniversaire.

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I ordered a new watch, and it was already worn and damaged ... and with a warranty from another watch ... very bad and unprofessional ... I hope there will be no problems with refunds from the Chrono 24 portal ... I'm still waiting ....

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Quick response in the chronochatt and a quick delivery of the watch.

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Buona esperienza in generale

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Extremely fast shipping and handling. Bought the watch at 4 om friday, and had it in my hands on monday at 2 pm. Extraordinary. Advertised as new, the box had some microscratches on it sadly. Whether is was due to mishandling by the supplier/AD or a defect from the factory, I don’t know. No big deal. But when I sent pictures to Spazio, which CLEARLY showed these scratches, Spazio calmly said that there were no scratches, that it only was the veneer- and that it should look like that. I found that really weird and unprofessional - The scratches are there plain as day. When asked if I could perhaps get new box, I was ignored. I love the watch (no scratches there!) and the service up until the watch was delivered, was spectacular. Too bad they just could not be more forthcoming when it came to a box which costs 50 dollar tops to produce, or at least be a bit more understanding.

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Buona esperienza

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Schnelle Lieferung. Garantiekarte war nicht neu wie in der Anzeige erwähnt sondern 4 Monate vorher ausgefüllt. Rückgabe verlief problemlos.

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Zboží se obchodníkovi nepodařilo doručit ve stanoveném termínu, dorazilo později, ale v naprostém pořádku a ve výborném balení.

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Lieferzeit deutlich länger wie angekündigt. Kommunikation immer schnell aber oft nicht präzise auf meine Fragen.