Over 110,000 users from around the world give us 4.8/5 stars

NY Watch Lab

Trusted Seller since 2019
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 2
Watches sold with Buyer Protection: 648

4.9 out of 5 stars  |  Reviews: 423

Detailed explanation of ratings 

 4.9
Shipping
 5.0
Item description
 4.9
Communication
99% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Matthew S. from on 06. April 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Solid seller. The watch itself is great. Shipping and communication could have been a touch better, but were definitely adequate.

Dealer's comment:

Thank you

Review by Aaron E. from on 19. January 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you

Review by Andrew R. from on 02. December 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you

Review by Lewis B. from on 21. November 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The dealer posted on the site a price for the Rolex. I submitted my order for the Rolex through the website and low and behold the dealer raised his price by $700.00 for the watch after I had submitted my order. The advertised price had not been changed and I sent the dealer a screenshot of the price listed. I think this is unethical and bad business. When a dealer advertises a price for their item they should honor what they have advertised.

Review by Kelley K. from on 04. November 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Only two pix of the watch. The watch was beautiful in every way. It was delivered on time

Dealer's comment:

We are very glad that you like the watch and its exactly as described!

Review by Raymond S. from on 02. September 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

When buying you need to educate yourself and ask the dealer all the costs associated with the sale or you will be spending way more than the value of the watch. Good luck.

Dealer's comment:

Thank you for your review but the sales tax you were charged was from chrono24 we do not charge sales tax. -NY Watch Lab

Review by DAV from on 21. July 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Pictures used were not of the actual. There was a smudge on the bracelet that I only discovered after receiving the watch. To my amazement, the dealer suggested that the 904L oyster bracelet from 2020 developed a patina! Then he said it was dust that I can wash off or take it to a jeweler and they can steam it off. Their last suggestion was to ship it back to them and they take care of it. Considering the time and financial commitment required, neither of these options were acceptable to me.

Dealer's comment:

Hi! We are sorry to hear that neither of the options that we provided were acceptable for you. Our team offered you many solutions including a full refund and return for the watch. We also offered you another brand new watch! That being said, the watch that was purchased was in fact the watch that you saw in the pictures. Given the time and financial commitment from both parties, we truly hope that you took care of the smudge and understand that we are very accommodating and offered every solution possible in order to keep our customers happy:) if you need anything at all, please contact us!

Review by A. M. from on 11. April 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great communication and service, which helped with the damaged shipping issue. Great seller with integrity and transparency.

Review by David G. from on 05. January 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Thank you so much, Im very happy whit my new watch.

Review by David S. from on 28. September 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

There was an issue with the dealer providing me with the wrong tracking number which led to a lot of confusion. When I messaged the dealer to try to sort the problem out, I was met with some defensive resistance. In the end, Chrono24 got involved and everything worked out, but I was less than pleased with how the dealer originally tried to handle the problem.

Dealer's comment:

Hi, we are sorry about the tracking number mix up, non the less the watch was delivered on time and as described I do feel this review is a bit harsh as we did respond to all of your questions in a timely fashion and we did fix the small issue in a matter of minutes. Hope you enjoy the watch.

Review by S from on 25. September 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Communication Was ok

Dealer's comment:

I’m sorry you feel that we didn’t communicate well enough but we did respond to all your questions within an hour wait time. Thank you!

Review by chikashi h. from on 15. September 2020


Audemars Piguet ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

-

Review by M from on 21. July 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you

Review by Dylan L. from on 25. June 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I assumed when the description stated “New”, and “Unworn”, that that would be what I received. However, and this is naïveté on my part, but item was missing bezel protector, and was cheaply wrapped in shrink wrap. Upon close inspection, the bracelet had been worn and sized previously. Understanding that this is not AD stock, and my name would not be on the warranty card, but I did expect it to be unworn, and all tags, stickers, bezel protector, etc, would be provided. I love the watch otherwise...it barely fits my 8” wrist with standard 12 links and ez link open, so I will need to invest in an extra link at some point. Dealer was very good at communicating and working with me to get this paid and shipped.

Dealer's comment:

We are very sorry you thought the watch would have sticker and a bezel protector but as seen in the photos the watch is in unworn condition and we did not include the bezel protector or the stickers on the watch in any photos. Also, the plastic we use to wrap the watches is to ensure no scratches occur during the time the watch is in the showcase or in transit. As per your wrist being very large, we can always provide extra links if requested but the Rolex band was full size and it is the standard size you would get if you walked into Rolex. we did our best to serve you. Hope you enjoy the watch!

Review by Moulood M. from on 02. April 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Had a problem with the watch, yet it was solved right away. I recommend working with the owner Zoleman (only). Great and easy communication, he answers right away. He fulfilled all of his promises.

Dealer's comment:

Thank you, hope to do more deals with you in the future.

Review by SCheng from on 11. March 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The overall performance and response is good. However, it takes longer time to deliver the good, as per seller, they spent extra time on the documentation. It can be improved. Apart from this, it is satisfactory.

Order canceled

Review by Joshua T. from on 25. February 2020


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you

Review by Pattara P. from on 01. July 2019


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-