Over 111,000 users from around the world give us 4.8/5 stars

Watch Exchange Co.

Trusted Seller since 2017
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 775

5.0 out of 5 stars  |  Reviews: 557

Detailed explanation of ratings 

 5.0
Shipping
 5.0
Item description
 4.9
Communication
99% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by J.W from on 20. April 2022


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I purchased a Black Bay 58 from Watch Exchange Co. The shipping was fast however, the box the watch came in arrived with the corner a bit crushed. The larger issue however was upon opening the box, it was not the watch I purchased. I received a Black Bay Heritage 41mm instead of the Black Bay 58 39mm. After notifying Watch Exchange Co. the response was fast and after apologizing the correct watch was shipped the same day, and the incorrect one returned. Overall the buying experience was satisfactory. -JW

Dealer's comment:

Yes we shipped the wrong watch by mistake as they look nearly identical. Once notified we shipped the incorrect watch, we shipped the correct out immedietly. We did not even wait to receive the wrong one back. We feel we handled a human error in the fastest way possible.

Review by Zareh A. from on 10. June 2021


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thanks for the positive review ! Enjoy the watch !

Order canceled

Review by MUHAMMAD F. from on 08. January 2021


Girard Perregaux ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thanks

Review by Mohamad R. from on 05. January 2021


IWC ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thanks.

Order canceled

Review by Eddie J. from on 22. December 2020


Girard Perregaux ...

Communication

Buyer's comment:

He claimed he'd just sold the watch I thought I had bought. Proceded to try and sell me one with a different color dial. Not a hard sell though. I guess I was just disappointed that my order got cancelled. He was nice about it.

Dealer's comment:

Thanks for understanding. Yes due to the Holiday volume of orders, someone ordered this literally a few hours before you did. Sorry about that. Once again, we appreciate your understanding.

Review by ERIK A. from on 10. October 2020


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Item as described and in perfect condition. My only gripe is weekend deliveries or lack thereof. You have to ask for it and pay a little more, which I don’t mind, but it’s not really clear. I think at these prices weekend deliveries should be standard. Other than that the seller shipped immediately and I only got the piece 3 days later because of the weekend delivery issues. Purchase with confidence.

Dealer's comment:

Thanks for the order and honest comments. Saturday delivery is easily achieved but you must request it before we ship. You requested it after it was already in transit, which is too far along to change. Thanks again for your business and trust.

Review by Terry G. from on 23. July 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Great place to buy a luxury watch

Dealer's comment:

Thank you, enjoy !

Review by Sean Phillipe T. from on 21. July 2020


Panerai ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The band was not accurately described . It actually doesn’t seem authentic to the watch. Cheap and worn by the buckle . Wish I could share a photo . The watch itself the box , the shipping time etc was all very good . Only disappointed in the black band , and no took to remove the band and place the other one on the watch.

Dealer's comment:

The black band is 100% genuine OEM, it even has the Panerai logo on the back sonwe are not sure why your questioning if its authentic. This is a pre-owned watch and the leather did show signs of wear - which is why we included a 2nd OEM Panerai strap in the box. Panerai doesnt provide strap changing tools for all watches - this has nothing to do with us as a supplier.

Review by RUSSELL S. from on 10. February 2020


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Watch was advertised as having little to no signs of wear, but arrived with visible marks on the polished sides and aggressive scratching to the underside of the lugs from clumsy strap changes.

Dealer's comment:

We thank you for your business, and are sorry that this review is the first time hearing of this discrepancy. You could & should have contacted us upon receipt and we would have been happy to arrange for a solution. Why did you not? We pride ourselves on having accurate listings. We stated clearly this was in "Excellent" worn condition, which this watch is. It does display some very minor signs of wear on the case side... but that is all. Strap changing marks on the underside of the lugs is completely normal. We displayed this on the back side photos' we provided. Lastly - we just double checked the original listing and nowhere was it stated to have "little to no signs of wear". You are mistaken.

Review by Jon C. from on 18. July 2019


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Dealer was responsive however I needed the watch overnight and dealer could not ship for two days. Overall, I am happy with my purchase but if the details state dealer can ship overnight, I would expect that to happen. I would purchase from dealer again.

Dealer's comment:

We thank you for the purchase and business - it is greatly appreciated. However we must correct you in one matter - we never sated we would ship overnight as a standard delivery time-frame. You also never requested overnight delivery. We ship UPS 2 Day Air as soon as payment clears. We are not sure why you expected Overnight because our standard shipping is UPS 2 Day Air - and again - you never requested Overnight. So were puzzled by your comments. Nonetheless - thanks for the business.