ROYAL WATCHES L.L.C
4.8 out of 5 stars | Reviews: 481
Detailed explanation of ratings
| 4.8 | Shipping |
|---|---|
| 4.9 | Item description |
| 4.8 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Nicolás J. from on 19. February 2024
Franck Muller ...
Buyer recommends this dealer
Dealer's comment:
Thank you dear, for the purchase and trust
Order canceled
Review by Thomas B. from on 28. December 2023
Franck Muller ...
Buyer's comment:
Seller cancelled order after I had paid.
Order canceled
Review by RS from on 12. December 2023
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by guowei y. from on 07. December 2023
Hublot ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Abdulwahab A. from on 06. September 2023
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Quick service and delivery
Dealer's comment:
Thank you dear for the purchase and for sharing your experience, we appreciate it. If customs in the country of destination held your package, we can only provide the documentation that is required.
Review by Manuel R. from on 13. August 2023
Mido ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Marc R. from on 06. July 2023
Concord ...
Buyer recommends this dealer
Buyer's comment:
The watch came quickly, It was as described, brand new, in the box with the warranty card.
Review by David R. from on 21. April 2023
Zenith ...
Buyer recommends this dealer
Buyer's comment:
The watch is in perfect shape but it doesn’t appear to be new. The leather on the band was falling apart and I had to replace it. Perhaps it was old stock but I have never seen a watch strap on an unworn watch in such poor condition.
Review by Frank S. from on 19. March 2023
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your rate, kindly there was no any communication between us just a request for purchase and we accepted and shipped, 4 star for communication a bit unfair, anyway thank you for the purchase hope you would like the watch
Review by Chris S. from on 06. March 2023
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Daniel H. from on 18. August 2022
Ebel ...
Buyer recommends this dealer
Buyer's comment:
-
Review by jason f. from on 05. May 2022
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Review by MHT from on 16. February 2022
Oris ...
Buyer recommends this dealer
Buyer's comment:
It seems the bubble wrap without a delivery carton box has worked well in the past according to the Dealer, but mine came with some damage to the original box for the watch. I would not mind paying a little more for a cardboard carton box to contain the watch original box. Dealer kindly apologized, but not much he can do about the damage. Without waiting for buyers to ask, the Dealer should inform the name of the AD who supplied the watch he is reselling to buyers for warranty registration. Otherwise, the watch I got was genuine (as far as I could tell) as it could be registered. Would also recommend the Dealer to place more photos of the product on Chrono24. For example, I appreciate that Japanese dealers will place good pictures of the products they re-sell, especially 2nd-hand, even if they are required to do so by law. It builds public confidence in the Dealer. Dealer still recommended, just recommend customers/buyers to engage the Dealer and clarify as much as possible.
Review by Mark from on 24. January 2022
Oris ...
Buyer recommends this dealer
Buyer's comment:
It took too long and they did not inform me right away what is happening. But otherwise, the watch was beautiful and worth the wait.
Review by M from on 16. January 2022
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Seller had excellent communication throughout the transaction and was easy to deal with. The hang up came with shipping and the delayed arrival of the watch (14 days not 6). If I knew it would have taken this long would have purchased directly from Breitling at a premium. All in all a great buy!
Dealer's comment:
Thank you dear for the purchase, we apologize again for delay in shipping from courier side
Review by Curtiss A. from on 11. December 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Review by N. S. from on 06. October 2021
Panerai ...
Buyer recommends this dealer
Buyer's comment:
One error was made. Wrong instruction book.
Dealer's comment:
We apologize for this inconvenience its happen because we bought this watch from the end-user and we didn't know it the paper with the watch did not match.
Review by Yahya A. from on 27. September 2021
Franck Muller ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Claudiu V. from on 19. September 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
The watch arrived as i was expected but with a delay of 1 month
Dealer's comment:
Kindly, sometimes delay in arranging custom clearance lead to delay in delivery, the package was on hold in the destination country for a long time.
Review by Hugh M. from on 29. August 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Beautiful watch, well packaged and took a little longer to arrive than communicated. Only issue with watch is it runs 5 mins fast per hour which is a real concern. I will have to find a dealer who can help adjust the timing hopefully to correct standards and hopefully without cost. My only question to the dealer is did they not check that the watch was running accurately before shipping it?
Dealer's comment:
Kindly, we appreciate for your purchase, we would like to mention that we sold more than 320 watches in chrono24 and did not face any issue like this, the issue may come when winding the watch any above capacity winding may affect the movement and require services to get a fix.
Review by Andrew K. from on 28. August 2021
Girard Perregaux ...
Buyer recommends this dealer
Buyer's comment:
I returned the watch and the seller did not offer to support shipping back so it was very expensive for me to ship with insurance. Also, because I took the plastic wrap off the bracelet, the seller did not give me a full refund. The seller was not bad to work with, but please be careful if you may need to return as I lost several thousand dollars on this transaction.
Dealer's comment:
Kindly, We apologize for any inconvenience, due to high value pcs all clients check for the original watch stickers to have on the watch, and seeing the sticker is removed will consider as used and will not have the new condition value.
Review by Yau Ming L. from on 21. June 2021
Ebel ...
Buyer recommends this dealer
Buyer's comment:
Smooth transaction. Very responsive. Asked to send pics of item but received video clip instead. Impressive. Could use carton to pack item for more protection.
Review by Morison S. from on 03. June 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Answered all the questions I had, and sent a video of the watch itself. Shipping from Dubai to Canada was lightning fast, but once in Canada shipping was not the best experience…
Dealer's comment:
We use DHL for our shipment they are very fast but customs in some countries are very slow and they like to keep packages and it is out of our hand or courier company all depends to your customs.
Review by Bas C. from on 16. April 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Review by jerome c. from on 05. April 2021
Bell & Ross ...
Buyer recommends this dealer
Buyer's comment:
Dommage pour un tel produit que la livraison s’effectue sans remise en main propre. Le colis a été laissé dans un entrepôt sans que je sois informé de son arrivée. Surprenant
Dealer's comment:
We are packing our watches for shipping very good and fully sealed and shipping with DHL is one of the best courier but receiver most be responsible on call or email to them during shipping process.
Review by Kristian L. from on 21. February 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Slow delivery but excellent watch thanks
Dealer's comment:
Kindly, thank you for your review but we would like to mention that the delivery time was in the timeline and no delay associated in delivery, as the purchase request was on 10th Feb and we received the payment at 10 pm, so we prepared the shipping on 11th Feb which was Thursday and as you live in Dubai and would know that Friday is public holiday and courier company does not work, courier collected the item on Saturday 13th and delivered on 14th ( in timeline). Any way thank you for your feedback and hope to provide correct information to people in your future feedbacks. Thank you
Review by Peter L. from on 04. February 2021
Bell & Ross ...
Buyer recommends this dealer
Buyer's comment:
Purchased the watch, had some issues with it and decided to return it. Seller was accommodating and no issues with return.
Dealer's comment:
Kindly, thank you for your feedback we appreciate it but your feedback has a delusory word I would like to clarify that the watch has not any issue, the watch was new, with a sticker and without any sign of wear, the only thing is the year of warranty which was Nov 2020 as **we mentioned in the description the year 2020**, same as 90% of watches in chrono24 which will not provide the current date of purchase, Specially our watch even was not registered, the client can register under his/her name. In case the client needs a current date for watches should buy from a boutique with the retail price. **The watch which our dear client returned was sent to another client directly and hope to see his feedback on the watch soon.** Thank you
Review by Abdulrahman A. from on 12. December 2020
Breitling ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you for your purchase, but I don’t know why 3 star for communication when we didn’t talk and your offer accepted immediately we shipped immediately after payment notification, on item description we have everything that you need to know about the watch.
Review by Thierry L. from on 16. November 2020
Baume & Mercier ...
Buyer recommends this dealer
Buyer's comment:
parfait
Review by Theodore W. from on 01. November 2020
Ikepod ...
Buyer recommends this dealer
Buyer's comment:
I had to pay additional shipping charges upon delivery.
Dealer's comment:
We don’t charge anything additional if you paid anything when the watch arrived In customs it was TAX and duty.
Buyer's comment:
Good dealer Great watch Trust him !