79,000 purchases with an "excellent" rating worldwide

The Sutor House

Trusted Seller since 2017
Watches sold with Buyer Protection: 294

4.9 out of 5 stars  |  Reviews: 257

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Michael V. from on 19. October 2021


Crepas ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Although piece missing from band I have ordered from Norm before and probably will again. Super responsive.

Review by Bob V. from on 16. September 2021


Ball ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Initially, I was shipped the wrong item but I worked with the dealer and got the problem straightened out

Dealer's comment:

Thank you for buying your new watch at The Sutor House!

Review by Joseph K. from on 07. July 2021


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Recommend the dealer. We had a small misunderstanding of some information that indeed was provided in the description along with some minute details you couldn’t see in the pictures. But the dealer was very receptive and helpful and aided the return for lack of satisfaction accordingly. Happy with the overall outcome and process with this dealer.

Review by Matthijs V. from on 28. June 2021


Prometheus ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you for purchasing your new watch from The Sutor House!

Order canceled

Review by Max B. from on 25. April 2021


Terra Cielo Mare ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Bastien G. from on 20. January 2021


Christopher Ward ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you for buying your new watch from The Sutor House!

Review by Hall G. from on 20. November 2020


Zinex ...

Shipping
Item description
Communication

Buyer's comment:

First, this very watch is still listed for sale on the Sutor House website, even though I have purchased and received this supposedly one-of-a-kind limited edition #67 of 100; this might be an oversight on the part of the seller, but THE SAME watch was listed for sale on Chrono24 under a different listing number after I made my purchase. That listing is now gone since mentioning it to a representative at Chrono24. Something is fishy about this. Secondly, the condition is described as “flawless,” but there is a crack in the ceramic bezel which I did not see until scrutinizing the watch in person. After seeing the crack, I referred back to the photos in both listings, and it is visible in the photos, the crack running from the upper righthand corner of the “3” in the numeral “30” directly to the edge of the bezel insert. This is a minor flaw, but does not qualify as flawless. I am left wondering how many of these “67/100” limited-edition Zinexes there really are. So far, seller has not answered my several phone calls.

Dealer's comment:

Um...one of a kind #67/100 doesn’t add up...there would be 100 of them...Next, as for it being listed on my website...maybe you could just contact me and ask a question...or, remind me to remove the listing if it bothers you so much...sometimes we get busy with other things and forget...it does happen...there doesn’t have to be a conspiracy...maybe something as simple as I am going rough a separation from my wife, had to buy a new house, moved in to it last weekend and am simply in the weeds...you have a very suspicious way of toning. A simple email to me would have cleared this up for you dont you think?? As for the scratch on the bezel...that you can see in the pictures...basically the pictures tell all and if you missed it thats kind of on you...If you are not happy with the condition you could always contact me and ask me to take the watch back...instead you chose the feedback area to make your points...seems like you are more concerned about leaving a review than actually resolving any issue you have...pretty much what’s wrong in the world today... Stick to eBay

Review by Gustav d. from on 19. November 2020


Piotr Ch ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you for another purchase! Enjoy your new watch from The Sutor House!

Review by Michael J. from on 19. October 2020


Christopher Ward ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you!

Order canceled

Review by Alex D. from on 21. April 2020


Brand ...

Buyer recommends this dealer

Communication

Buyer's comment:

Fast response, great communication

Dealer's comment:

Thank you

Review by CK Lok from on 29. January 2020


Ulysse Nardin ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Overall satisfactory Delivery is fast Watch described is ok

Dealer's comment:

Thank you for buying your new watch from The Sutor House. Wear it in good health.

Review by Abraham B. from on 29. January 2019


Steinhart ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you for buying your watch from The Sutor House!