79,000 purchases with an "excellent" rating worldwide

ChronoTimepieces

Trusted Seller since 2017
Number of recommendations from other Chrono24 dealers: 3
Watches sold with Buyer Protection: 299

4.9 out of 5 stars  |  Reviews: 250

Detailed explanation of ratings 

 4.9
Shipping
 4.8
Item description
 5.0
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Jean-François L. from on 24. December 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

excellente réactivité

Review by Mario D. from on 15. September 2021


Vacheron Constantin ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Marc C. from on 15. February 2021


Casio ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Das auf den Bildern grün wirkende Camouflage-Finish stellte sich in echt leider als graues Camouflage heraus.

Dealer's comment:

Thank you for the feedback - as always we strive to keep our customers happy. Watch colors here depend on many things - not only on how the watch was shot, but also on what device you use to look at the pictures. Color accuracy on modern device displays is still something not very reliable and thus we describe our watches in the best way possible in their descriptions. Here is a joke to bring some good vibes: Why is it spelled "Camouflage" and not

Review by Sandro C. from on 18. January 2021


Orient ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Alles gut nur der Karton im Innenleben doch sehr ausgenutzt

Order canceled

Review by Steven V. from on 06. January 2021


Seiko ...

Buyer recommends this dealer

Communication

Buyer's comment:

Clear and uncluttered communication. Friendly and professional service.

Review by Malte B. from on 25. November 2020


Cartier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Andreas from on 18. October 2020


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Hugo D. from on 08. July 2020


Girard Perregaux ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

-

Review by szekuan s. from on 10. June 2020


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Seller made a mistake in the description of the watch, it was acrylic and not sapphire (cost of a replacement from Sinn could be up to 300 euros according to my research). Anyway, the seller very readily realized he had made a mistake and offered to refund or give a small rebate. I very much appreciated their prompt honesty so I give him 5 stars for good service!

Dealer's comment:

Honest mistake was made, but we do strive to make all good as possible. Thank you for understanding.

Review by paolo c. from on 30. April 2020


Eberhard & Co. ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Federico M. from on 12. April 2020


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Jean-Pascal C. from on 17. December 2019


Panerai ...

Item description
Communication

Buyer's comment:

La montre a été vendu comme étant de 2018, il s'avère qu'elle est de 2013. Malheureusement, c'est le grand désavantage des achats sur le web. Ce fut donc mon 3ème et dernier achat via Chrono24.

Dealer's comment:

Sorry for the wrongfully dating the PAM, Please contact support - we do accept returns and we can have that situation fixed.

Review by Diego P. from on 14. October 2019


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The packaging was safe and protecting but poor: no box, just a protecting film. The seller is nevertheless very reliable and the delivery was absolutely super fast.

Dealer's comment:

Thanks for the feedback - we'll work on packing as well.

Review by Ryan K. from on 17. July 2019


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Dealing with Pavel was very easy and delivery was fast however I wasn't happy that the watch pictures had been brushed, removing numerous superficial scratches from the bracelet. Pictures should always be a true reflection of the watch you are buying & not be enhanced. I have agreed to keep the watch at a discount.

Review by Laurens v. from on 09. April 2019


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Communication was good with Pavel, watch arrived in good condition, description did not explicitly state some parts had been replaced by previous owner but good deal in all.

Review by Marco L. from on 13. January 2019


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by GIUSEPPE A. from on 28. November 2018


Oris ...

Shipping
Item description

Buyer's comment:

la consegna e il confezionamento e stato ottimo ma il prodotto deve essere fotografato in tutti i suoi difetti visivi che si riscontrano tipo segni che sono sulla cassa che non vedi in fotografia.

Dealer's comment:

Thank you for the feedback - The photos are actual ones of the watch you get, but sometimes reflective surfaces are hard to photograph - thus we do try to describe everything as honestly as we should - here is excerpt from the description "Visually it is a worn piece - has some wear and hairpins here and there (nothing major), but has never been polished and this a good future option". Hope you are still happy with your purchase.

Review by Richard L. from on 12. April 2018


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

La montre était bien emballée dans une pochette plastique impossible à ouvrir sans la déchirée, mais cette pochette était souple. Il peut donc y avoir un choc ou un écrasement sans que l’on puisse s’en rendre avant l’ouverture. Une montre de valeur (on est tout de même a un peu plus de 4000€) devrait être obligatoirement emballée dans un colis solide et rigide. Sinon la montre est en très bon état, mais ce n’est pas le cas de sa boite. Si le vendeur n’est pas responsable du fait que le premier propriétaire a esquinté la boite, il devrait le mentionner dans l’annonce. Pour un collectionneur le fait d’avoir le packaging complet et en bon état et très important. D’autre part je n’ai pas eu de facture. Je l’ai déjà réclamée 2 fois au vendeur mais je n’ai pas de réponse à ce sujet. J’ai acheté plusieurs montres sur Chrono 24 et il est fréquent que l’emballage soit insuffisamment protecteur. Il est également fréquent que les boites soient esquintées, ce qui n’est jamais mentionné dans les annonces. Ces deux problèmes étant récurrents il serait bon que Chrono24 apporte des solutions. Il doit être possible de modifier le règlement de façon à ce que les vendeurs indiquent obligatoirement l’état de la boite et fassent systématiquement les envois dans des emballages rigides avec des protections conséquentes à l’intérieur.

Dealer's comment:

Appreciate the feedback - we do strive to provide quality service and will do our best to improve the way we pack our watches. The problem occurred during holidays, but we did offer a return immediately or communication with the delivery courier on the packing issue. I assure you that we describe our items as good as possible with all the details included and if the box was in such a condition when we listed the watch - we wouldn't keep that out. The invoice was send on the first business day possible. Thanks, Pavel from ChronoTimepieces

Review by jean-françois H. from on 22. January 2018


Pierce ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-