79,000 purchases with an "excellent" rating worldwide

The Luxury Well

Trusted Seller since 2017
Watches sold with Buyer Protection: 853

4.9 out of 5 stars  |  Reviews: 598

Detailed explanation of ratings 

 5.0
Shipping
 5.0
Item description
 4.9
Communication
99% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by Alejandro A N. from on 30. December 2021


Oris Big Crown

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

My watch arrived quickly and was packaged very nice. My only negative was that the description for the dial said mother of pearl, which it is not; it is just white, which I am fine with.

Older than 30 days

Review by Nolan from on 14. September 2021


Oris ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

Good communication. Fast shipping.

Order canceled

Review by Kent K. from on 01. September 2021


Oris ...

Buyer recommends this dealer

Communication

Buyer's comment:

Dealer quickly noticed there was an issue before sending the watch out. They worked quickly to overcome the problem and communicated well. Although they made a fair offer to resolve remaining questions, we were not able to complete the transaction. They quickly reversed the sale. I would consider doing business with them again. Presented as honest and forthright.

Dealer's comment:

Thank you for your review, and we are sorry that we were not able to complete the transaction this time around. We look forward to being of service to you another time. Best regards, The Luxury Well

Review by gino f. from on 18. February 2021


Hublot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

altought there was an error in the description(title) of the watch, we worked out a fair deal for both of u.s.

Dealer's comment:

Thank you for your review. We really do apologize for the error in the description, but we are very happy that we were able to work out a fair deal and deliver you the watch you wanted in perfect and factory fresh condition. Best regards, The Luxury Well

Review by Mat from on 07. November 2020


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

They were very patient with my questions and anxiety, I would recommend. The watch arrived clean, undamaged, and in working order. All the paperwork was also with the watch. The only thing i wish i was able to do is to have it sized before it shipped because i want to wear this beautiful piece already. Will by from again if they get the next piece on my list. Satisfied customer with me.

Review by Bill from on 24. July 2020


Ulysse Nardin ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Ensure that return mailing address is correct. This is also Chrono24 responsibility.

Review by AB from on 19. June 2020


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Swift delivery, perfect product

Order canceled

Review by Alireza K. from on 05. May 2020


H.Moser & Cie. ...

Buyer recommends this dealer

Communication

Buyer's comment:

My overall experience with TLW was great, the timepiece was exactly as described and their service was very professional. Hartmut is a great guy and stayed in touch with me throughout the entire process. The package included a nice thank you note which I appreciated.

Review by Gustavo G. from on 04. May 2020


Mühle Glashütte ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you for your review. We would be curious how we can improve to earn your full 5/5 star review in all three categories.

Review by Brad G. from on 26. March 2020


Luminox ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The Luxury Well, was very good at shipping my watch. They were very helpful for when I had a special shipping request. Very pleased.

Review by Yakir C. from on 27. February 2020


Zenith ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Giovanni S. from on 06. January 2020


Luminox ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Dominic B. from on 07. October 2019


Zenith ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by from on 28. September 2019


Zenith ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Mark K. from on 16. September 2019


NOMOS ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

I placed an order for the NOMOS Tangente 38 and did not hear from the dealer confirming my purchase, so I reached out to them after a few days and found out the item was back-ordered. It took over a month to receive the item and I got 2 email updates from the company during that time. I was not concerned, because of Chrono24's policy to hold payments in escrow which is perfect for situations like this. I would suggest a more accurate display of anticipated arrival on the website and a more proactive position on the company's part to communicate with the purchaser when there are delays in shipping. Otherwise, the item once I received it was exactly as advertised and I am very happy with it.

Dealer's comment:

Thank you so much for your honest and accurate feedback. We entirely understand and share your frustration with this transaction. We know already that our communication has much room for improvement and we are simply sometimes overwhelmed by the way our company is set up (ultimately, our ultra low pricing does affect the way we run this passion project of TLW). In this particular case, we were unfortunately also taken by complete surprise by our German factory counterparts that kept us in the dark for too long. Thank you for your trust in The Luxury Well. We sincerely hope that you get to enjoy this special timepiece in excellent health!

Review by SUE C. from on 13. September 2019


Hublot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Dealer forgot the gift wrap and i had to check about what the complete set is including but overall it was great.

Review by Judson B. from on 13. July 2019


Luminox ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Was skeptical this transaction would be painless, but aside from taking longer to fulfill the order than I thought it should I am very satisfied with service and product. I will consider another purchase from Chrono24 and The Luxury Well.

Review by Robert B. from on 08. March 2019


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

When the dealer communicated, his communications were clear and very good. However, he had to be prodded some to communicate; it was 2 months between the time I paid and the day the watch actually arrived. After initially explaining what the issue was, there was significant delay in further communication. However, in the end, everything was straightened out, and the dealer made the final arrangements and delivery extremely easy.

Dealer's comment:

Thank you very much for your kind review. Unfortunately, with some brands, supply is very unpredictable and we apologize that we weren't able to timely communicate any delays. We are excited that in the end, you did receive the piece in good order and we sincerely hope that you get to wear it in excellent health. Thank you for taking the time to write this review. We always strive to improve and are fully aware that communication is our number one area to work on!

Review by Craig A. from on 07. March 2019


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

can be a little slow to respond to questions, but once ordered fast and reliable. Would definitely buy from them again.

Dealer's comment:

Thanks so much for your kind review. We apologize that we weren't always able to respond immediately. We are aware that we have room for improvement with our communication and appreciate your feedback!

Review by Edward V. from on 18. January 2019


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very happy with my purchase, although due to availability, my watch was shipped about two weeks after the initial purchase. The watch was as promised, and the people at TLW were very nice. Love their selections.

Review by Marc from on 01. January 2019


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The Luxury Well received watch from another dealer two weeks after payment, so I received the watch later then “1-2 weeks” as advertised. Website also said photos were of actual watch for sale, but how could this be if they didn’t have possession of watch until more then two weeks after payment? I did receive an email two weeks after purchase thanking me for my patience, and informed me that expedited mailing will happen once they received the watch from the dealer. Packing was first rate. Warranty card filled out with this other dealer’s name. Otherwise- good price, and except for my desire to have the watch within the 1-2 weeks of purchase not fulfilled, was an easy and good purchase. Would buy again from them, but will temper my expectations with regard to delivery date. My new Grand Seiko Titanium Diver is beautiful, mint and is my new daily wearer.

Dealer's comment:

Dear Mr. Rose, Thank you for taking the time to write a detailed review on Chrono24. Of course I am disappointed that we were not able to meet your expectations. This is truly not the experience that we usually offer our clients. I sincerely apologize. Most importantly, I hope that you get to enjoy your SBGA231 to the fullest and that the slow delivery has no lasting effect on the overall ownership experience of this special timepiece. We had emailed you twice as soon as we had learned about the delay but didn’t hear back from you. Most of our orders come from the factories and have to go through authorized retailers for the proper warranty which doesn’t exactly speed up the process. We typically stock all watches that we are offering on Chrono24 and thus don’t face this possibility of delay. As for the description of the item, we use this wording for all our factory fresh product as there is virtually no difference between two units that come fresh from production. We make sure that all watches are sourced straight from the US distribution or often even directly from the factories in Switzerland and Japan. In the case of Grand Seiko, they are then shipped to one of the authorized retailers and forwarded to us without opening the actual watch but rather just filling in the warranty. On shipping, our understanding is that the rating is meant for the actual shipping and packaging. The watch was shipped with FedEx 2nd Day Priority for a morning delivery within two days. The packaging was secure and my understanding is that the watch and boxes arrived without any blemishes. Our item description is much more detailed than the average Chrono24 listing and while the pictures where indeed not of the exact same watch (serial number), the pictures were all 100% accurate as to the item that you received. The rating reflects “How accurate were the pictures and description of the item”. Thank you for your kind consideration. Regardless of the review, I truly hope that you get to enjoy your Grand Seiko Titanium Diver to the fullest and that you get to wear it in excellent health always. Best regards, TLW

Review by Gianmario C. from on 09. March 2018


Oris ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Tutto bene per l,acquisto ad un prezzo veramente conveniente l'unico dato negativo che ho rifiutato la consegna perchè sulla bolla era indicato un altro orologio e non ne sapevo nulla.Poi si è chiarito il tutto e andato a buon fine. Concludo ringraziando sia il fornitore e Voi di Chrono24 per la Vs.serietà e professionalità. Cordiali saluti alla prossima. Gianmario Colombo

Dealer's comment:

Dear Gianmario, Thank you very much for your kind feedback. I am really sorry that we did not meet your expectations with regard to communicating to you. We tried to help with the import papers to make the process as smooth and fast and least expensive as possible for you. May you wear this timepiece in good health always. We are happy to answer any further questions you might have. Best reregards, Hartmut Kraft *** Caro Gianmario, Grazie mille per il vostro gentile feedback. Mi dispiace davvero che non abbiamo soddisfatto le tue aspettative riguardo alla comunicazione con te. Abbiamo cercato di aiutare con i documenti di importazione per rendere il processo il più semplice, veloce e meno costoso possibile per te. Che tu possa indossare questo segnatempo sempre in buona salute. Siamo felici di rispondere a qualsiasi ulteriore domanda che potresti avere. I migliori saluti, Hartmut Kraft