Stein Diamonds
5.0 out of 5 stars | Reviews: 310
Detailed explanation of ratings
5.0 | Shipping |
---|---|
4.9 | Item description |
4.9 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Eric C. from on 25. July 2022
Rolex ...
Buyer recommends this dealer
Order canceled
Review by Kevin C. from on 17. March 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Daniel D. from on 01. February 2022
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Everything was perfect except that shipment was made to a local FedEx store, not my house, which was not communicated clearly to me. As such I did not go into work the day of delivery, which could have been avoided. Otherwise perfect experience.
Dealer's comment:
Sorry about the shipment miscommunication, but glad you got and like your watch! Enjoy
Review by Cigdem H. from on 13. August 2021
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Thomas O. from on 25. May 2021
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Watch was described as mint condition it had arrived with a few noticeable scratches particularly one on the face and tons inside the clasp. I do love the watch and its very hard to see any past use without closer inspection, but you definitely can see in the sunlight. It shipped in 3 days, being a recipient in another country no where is it written you'll have to pay duties, which caused some confusion when they held it at customs without telling me why until I called in. It was a great investment appraised at way more than I spent so either way i'm happy cuz it looks great too
Review by Azrael Applegate Lawrence from on 22. August 2020
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Our communication was excellent. Joseph did a magnificent job getting back to me and I give him—personally—all 5 stars, knowing that not all outcomes were left up to him. There was one major issue with the watch: the seconds hand was incorrect for the 16710 and it took some conversation to get that swapped out with a correct one. I still wanted the wrong hand sent back upon removal, but they insisted on keeping it. Two minor issues with the watch: the crystal had been placed back on a bit crooked; and the date wheel had some kind of dust or mark (like a line through some of the numbers), but that was sorted out as well. It would’ve been better to have known these things in advance from the description because it wasn’t something one would tend to notice from the images. I have all of the original pictures and my own photos to support this. In return shipping, after sending the watch back to have these issues resolved, I found the bracelet had been reinstalled above the lugs on one end, leaving some avoidable scratches that had not been there before. What can one do? I don’t know. Fortunately, I was able to reseat the bracelet correctly and was also able to adjust the insert, which had been put back in a bit askew. There appears to be no damage beyond the scratches. Overall, I am pleased with this example of the Coke. The majority of the condition gives the appearance of the watch being nearly new. The rest of the condition was much better than most other iterations from 1999. It’s very hard to find these without a fair amount of metal missing from one or more lugs, but I am happy with the overall result. While I would be a bit more thorough in the future working with Stein on a nearly vintage piece, I’m sure this is a great place to buy modern watches and jewelry. Sometimes the pace of business can get in the way of noticing and caring for every detail of an older Rolex. Again, the service from Joseph, and Stein’s customer service staff, was excellent. I would do business with them again. Cheers! –Azrael
Dealer's comment:
THank you Azrael, Glad it all worked out in the end and looking forward to more business down the road.
Review by ramin d. from on 28. January 2018
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by JY from on 19. November 2017
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Tahir A. from on 03. June 2017
Rolex ...
Buyer recommends this dealer
Buyer's comment:
Pleasure to deal with and very helpful.
Buyer's comment:
Overall good experience. But Dealer failed to check the items in the box before mail the watch. Forget the card holder although sent it right away.