Over 110,000 users from around the world give us 4.8/5 stars

The Watch Company

Trusted Seller since 2015
Watches sold with Buyer Protection: 2898

4.9 out of 5 stars  |  Reviews: 2,053

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by Kevin O. from on 17. May 2022


Rolex Lady Datejust Oyster Perpetual Steel White Ø26 mm - 79174

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very fast delivery, clear communication.

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating and kind words. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by James Z. from on 11. May 2022


Omega Speedmaster Racing Co-Axial Chronograph 40 mm Automatic Black Dial Steel Men's Watch - 326

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Overall my experience was ok with this seller. They provided the dated and vendor marked Omega warranty card along with the box etc with the purchase of my new Omega Speedmaster Racing 40mm. It was competitively priced and when I asked for a video of the watch before purchasing the quickly provided one. The reason I'm only giving the shipping and packaging 3 stars is because within a few days of receiving the watch the chronograph minute hand and long seconds hand started misaligning when resetting the chronograph. I communicated to the seller about this and they stated the watch was inspected before shipping and that I should make a warranty claim with Omega. The watch was in brand new condition with most of the protecting stickers still applied so they stated the misalignment must have occurred during shipping, presumably the package got bumped around. There was no evidence of any significant harm to the package however it is possible. The net result of all of this is that I've now had to send the watch off to the Omega service center in my country to get it fixed. I'm told it could take upwards of 3+ months before I get it back and I had to pay to ship it insured to the service center to boot. Realistically, even if the seller had offered to exchange it which they did not I would still be on the hook to pay the shipping back to them only this time across the world to Japan. I live in Canada. I would buy from the seller again for one main reason, they provided a completed warranty card (dated with my purchase date and stated the sellers name). As a result I had no issues taking the watch my local Omega AD to get it shipped off to be serviced under warranty. I'm not thrilled about the shipping cost I had to incur and even more so about the time it will take to get serviced but it is what it is. Considering this watch has been discontinued since 2018-2019 there are limited options to purchase in new condition with a legit factory warranty. Hopefully when I eventually get it back the chronograph will work properly. My fingers are crossed.

Review by Hyongmo J. from on 22. April 2022


Longines Master Collection Automatic Silver Dial Diamond Men's Watch - L27934776

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

1.US dollar, Korean Won and Japanese Yen should be equivalent one another. Or just use US dollar which is payment currency. 2.Packaging is terrible.I think it might be re-packed in Korean custom. And price tag was missed.

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
 It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Older than 30 days

Review by Jonathan W. from on 07. April 2022


Omega ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Quality item as decribed from Quality Brand coupled with a responsive seller and prompt delivery=Satisfied buyer.

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating and kind words. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Andrew F. from on 01. April 2022


Hamilton ...

Shipping
Item description
Communication

Buyer's comment:

When I received the watch, which was new, there was a very clear mark, which looked like a blob of paint, inside the glass. It’s relatively easy to fix, so probably won’t cost a great deal, but it’s a pain to have to get that done. Communication around the issue was fine, but I still wish I had received a perfect item.

Dealer's comment:

We are very sorry for the experience that you had with us and that our service was not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Rodrigo C. from on 30. March 2022


Mido ...

Shipping
Item description
Communication

Buyer's comment:

En ninguna parte del proceso de compra se me indicó el elevado monto del cobro por el servicio de entega en mi casa, mas de un 10% del costo total del articulo…ese tipo de informacion debe ser advertida tanto por Chrono 24 como por el vendedor…y no sorprender tan negativamente con estos cobros exagerados…

Review by Kam Fung Y. from on 30. March 2022


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Navy L. from on 16. March 2022


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Daniel from on 07. March 2022


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Good dealer, great watch, would have loved the box to include the original watch roll holder in the box which it didn't have though mentioned original box etc. Would have loved to see the seller stick with FedEx when mentioned upon purchase rather than selecting another postal service instead. (Purchased another watch from the UK the same day that did come quicker and from FedEx with very cheap shipping for a more expensive watch).

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Wy Y. from on 05. March 2022


Longines ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Shein M. from on 17. February 2022


Longines ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Order canceled

Review by James R. from on 06. February 2022


Bell & Ross ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Andrew D. from on 01. February 2022


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Very prompt response to any questions I had. The watch was exactly as described. I would recommend this dealer without reservation.

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating and kind words. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Sergey I. from on 28. January 2022


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

A bit slow with communication and shipping, but reliable. The watch is fine.

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Andrea A. from on 28. January 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by 吉田豊 from on 27. January 2022


NOMOS ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

返事がやや遅かったですが、出荷するスピードがとても速かったですから、大満足でした。

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by from on 13. January 2022


Mido ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Dale W. from on 10. January 2022


Hamilton ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Stunning watch in brand new condition and great price. Also a Hamilton authorized dealer.

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating and kind words. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Luis H. from on 07. December 2021


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Luis H. from on 06. December 2021


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Jacky T. from on 02. December 2021


Jaeger-LeCoultre ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Po Chi from on 30. November 2021


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by 蔚光 林. from on 27. November 2021


Longines ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

快速,確實

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Ryan F. from on 26. November 2021


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time

Review by Cian C. from on 14. November 2021


Luminox ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Review by Nick R. from on 08. November 2021


Tissot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Good communication, shipping was quick, but a bit dear

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating and kind words. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Order canceled

Review by Charles from on 02. November 2021


Omega ...

Communication

Buyer's comment:

Bonne communication. Mais la montre en vente ne fonctionnait pas.

Dealer's comment:

Thank you for the review, we are sorry that the deal did not happen in the end due to issues with the watch. We deeply apologize for the matter and hope that we did not inconvenienced you too much. Thank you for your kind understanding and we hope to have a chance to serve you better next time!

Review by P Wong from on 05. October 2021


Sinn ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Review by Binh Nguyen from on 04. October 2021


Longines ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

Order canceled

Review by Antonella L. from on 28. September 2021


Hamilton ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!

  • 1
  • 2
  • 3
  • 4
  • 5
  • Next