110,000 purchases with an "excellent" rating worldwide

Timepiece Bank

Trusted Seller since 2014
Number of recommendations from other Chrono24 dealers: 8
Watches sold with Buyer Protection: 1692

4.9 out of 5 stars  |  Reviews: 1,038

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.9
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by Michel V. from on 28. April 2022


Blancpain Fifty Fathoms Blue Automatic 45mm 5015-12B40 NEW

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Levering en horloge komen in het geheel overeen met de advertentie en omschrijving. Snelle levering.

Dealer's comment:

Beste heer, Nog eens proficiat met uw mooie aankoop! Tot genoegen, Timepiece Bank

Older than 30 days

Review by Bernhard S. from on 06. February 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Kommunikation und Verkauf lief recht schleppend, hat alles etwas zu lange gedauert. Das Ergebnis war allerdings zu meiner 100%igen Zufriedenheit.

Dealer's comment:

Dear Sir, Thank you for your purchase. Enjoy your new watch! Kind regards, Timepiece Bank

Review by christian r. from on 17. January 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Bis auf den DHL Versender, der das Paket einfach vor die Haustür stellte ohne eine Unterschrift zu machen ist die Uhr ein Traum . Gut das ich es bemerkte als ich den Kurier entdeckte und gleich zur Tür ging. War aber schon weg

Dealer's comment:

Dear Sir, Congratulations again on your great purchase! We are very sorry to see that the shipping was not executed the way it should. Our parcels have to be delivered personally and a signature is always required, according to our contract with DHL. Thank you for letting us know, we are picking this up with DHL, as this is totally not acceptable and not following the agreement that we have with DHL. Enjoy your new watch! Best regards Timepiece Bank

Order canceled

Review by Anthony B. from on 24. November 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

Un petit peu lent niveau réactivité ce qui fait que j’ai finalisé mon achat avec un autre vendeur

Dealer's comment:

Bonjour Monsieur, Félicitations avec votre nouvelle montre! Cordialement Timepiece Bank

Review by Sarah L. from on 12. November 2021


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Marchandise parfaite Réponse automatique à une demande spécifique Livraison inadmissible : dépose du paquet devant la porte d’entrée au vu et au su de tout le monde car il n’y avait personne dans la maison ! Pas un appel de la part du transporteur pour avertir de son passage !

Dealer's comment:

Dear Sir, Again congratulations on your magnificent purchase. We are as surprised and dissatisfied as you are about DHL leaving your parcel simply in front of your door: we have a fixed contract with DHL and this is subject to very strict regulations: they are not allowed to leave a parcel without signature just in front of the door, nor with the neighbours, this is strictly forbidden. We will therefor take this case up with DHL. The 3* ratings you give us for the shipping and communication (for the lack of them calling you), is a rating of DHL, not of us. It is a pity we receive that rating here, because it is not a rating of OUR service. As for a call from a shipper beforehand to tell you they are on their way, as you seem to expect: we do not know any shipper that offers this service, it does not exist. Thank you and enjoy your new watch! Timepiece Bank

Review by Nico H. from on 12. November 2021


Panerai ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Uhr top, Unterlagen und Box komplett! Bilder des Händlers stimmten nicht zu 100% - Glasboden abgebildet bei einer Uhr die keinen hat…. Paketbote hat das Päckchen einfach vor die Tür gestellt…

Dealer's comment:

Dear Sir, Again congratulations on your magnificent purchase. We are as surprised and dissatisfied as you are about DHL leaving your parcel simply in front of your door: we have a fixed contract with DHL and this is subject to very strict regulations: they are not allowed to leave a parcel without signature just in front of the door, nor with the neighbours, this is strictly forbidden. We will therefor take this case up with DHL. The 4* rating you give for the shipping is actually a rating of DHL, not of us. It is a pity we receive that rating here, because it is not rating OUR service. As for the wrong picture in the ad: we already apologised for this unfortunate mistake before the order was placed, and the pictures have been updated with the correct ones. Thank you and enjoy your new watch! Timepiece Bank

Review by Nicolae A. from on 08. October 2021


Hublot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Dear Sir, Congratulations again on your great purchase! Thank you, Timepiece Bank

Review by Domenico V. from on 04. October 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Dear Sir, Congratulations again on your great purchase! Thank you, Timepiece Bank

Review by Matt from on 27. September 2021


Anonimo ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

No communication with the dealer

Dealer's comment:

Dear, Congrats on your fantastic purchase of this entirely New watch at an unbeatable discount rate of -65% from the official list price, with full 24 months worldwide brand warranty from the date of your purchase. There was no direct communication, therefor we understand that you did not want to rate that part. But instead of choosing the "no rating" option, you accidentally rated it 2 stars, simply because there was no communication other than the standard chrono24 communication. Please be more careful in rating a next purchase because the 2 star rating is not applicable here and it does not reflect our standard quality level, shown in our average overall score of 4.9/5 for almost 1000 reviews on Chrono24. Thank you

Review by Emre E. from on 08. September 2021


Cartier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by HAY from on 28. August 2021


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Professional dealer with great detail.

Dealer's comment:

Dear Sir, Congratulations again on your great purchase! Thank you, Timepiece Bank

Review by Tessa C. from on 25. August 2021


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Beste Mevrouw, Nog eens proficiat met uw mooie aankoop! Tot genoegen, Timepiece Bank

Review by John from on 12. July 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

-

Dealer's comment:

Dear Sir, Again congrats on your great purchase! Thank you, Timepiece Bank

Review by Patrick H. from on 20. June 2021


Panerai ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you, Timepiece Bank

Review by Marc S. from on 30. April 2021


Hermès ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Cher Monsieur, Encore félicitations avec votre superbe achat! Veuillez nous suivre sur: www.instagram.com/timepiecebank Cela nous aidera énormément. Cordialement, Timepiece Bank

Review by Daniel B. from on 29. April 2021


TAG Heuer ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Cher Monsieur, Encore félicitations avec votre superbe achat! Veuillez nous suivre sur: www.instagram.com/timepiecebank Cela nous aidera énormément. Cordialement, Timepiece Bank

Review by Frank C. from on 13. April 2021


Breitling ...

Shipping
Item description
Communication

Buyer's comment:

Das Jahr der Garantie war nicht wie mitgeteilt 2021, sondern nach Datenabruf bei Breitling 2020. Dies ist bzgl. des Kaufvertrages eine falsche Behauptung!

Dealer's comment:

Dear Sir, Congratulations again on the purchase of your brand new amazing Breitling watch! We are sad to see that you are unhappy with your purchase. We don’t understand from where you got the info that this warranty would not be from 2021? Please note we are not official Breitling dealers, we are online watch traders. We don’t know where we can check this date? Please note that we have sent you everything exactly as how we received it from the official US Breitling dealer, Govberg Jewellers in Philadelphia. From the information we received, they activated the warranty when we bought the watch from them, which is in 2021, as noted on the ad. We were not aware the warranty had already been activated earlier. We apologise for any inconvenience this may cause. Kind regards, Timepiece Bank

Review by Sylvain M. from on 12. April 2021


Cartier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Bernd K. from on 23. March 2021


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Vincent R. from on 08. March 2021


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Er was vertraging door weersomstandigheden. Dat kan op zich gebeuren en is acceptabel alleen moest ik in eerste instantie wel zelf het contact leggen en het had netjes geweest als dat contact in eerste instantie vanuit de verkoper was gekomen. Dit kwam later wel op gang.

Dealer's comment:

Beste Vincent, Nogmaals gefeliciteerd met de aankoop van uw prachtige nieuwe horloge met volledige internationale Breitling garantie aan zo een scherpe online prijs! Het spijt ons te lezen dat U onze communicatie niet naar wens vond, maar wij begrijpen de slechte rating helaas niet. Wij hebben op Donderdag 11 Februari de bevestiging van uw betaling ontvangen via Chrono 24. De leveringstermijn voor onze horloges is steeds 2-6 werkdagen na ontvangst van uw betaling. Wij begrijpen dat u op 15/2 reeds vragen had over de status van uw bestelling, en wij hebben u in minder dan 45 min tijd van een antwoord kunnen voorzien. Het horloge werd op 18/2 verzonden, zijnde werkdag 5 na ontvangst van uw betaling. U hebt het horloge mogen ontvangen op 19/2, werkdag 6 na uw betaling. Gezien deze vertraging nog steeds binnen de termijn van 2-6 werkdagen valt, hebben wij daarvoor niet automatisch de communicatie uitgestuurd. Daarom zijn wij dan ook uitermate teleurgesteld in uw rating van slechts 3 sterren voor onze Communicatie? Wij wensen u alvast veel plezier met uw nieuwe horloge! Met vriendelijke groeten, Timepiece Bank

Review by David Z. from on 22. February 2021


Meistersinger ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Fast and good communication Delivery was not cheap, but with 1 day across whole Europe extremely fast! Only problem, which I consider a quite serious one, was, that the product was not actually available and especially not for the listed price! I had to pay a quite big difference in order to get the listed watch, otherwise everything else was OK!

Dealer's comment:

Again congrats Sir, on your fantastic purchase of this very original watch. Thank you

Review by Keith D. from on 08. November 2020


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Radek L. from on 07. October 2020


Jaermann & Stübi ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

-

Order canceled

Review by LUCIO A. from on 21. September 2020


Tudor ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by FG from on 20. September 2020


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Très bon process de livraison et satisfait de mon achat. Coût cependant élevé à 95e sans possibilité de le réduire ; un petit cadeau (ex un nato) pour cette gamme de prix aurait amélioré mon expérience client. Peut-être n’est-il pas trop tard ?

Dealer's comment:

Félicitations avec votre achat d'une montre totalement neuve, qui a encore les 5 ans de garantie internationale de Omega!, pour un prix online très fortement réduit par rapport au prix officiel au magasin. Ceci est déjà un cadeau énorme! Nous sommes très déçus de recevoir que 3 sur 5 étoiles pour notre communication dans votre évaluation et ne comprenons pas pourquoi nous recevrons une score aussi bas quand vous indiquez au même temps que le produit et le service étaient parfaits. Nous ne comprenons pas que vous vous plaignez de nos frais d'envoi APRES l'achat? Si vous n'êtes pas d'accord avec cela pourquoi, vous avez fait l'achat? C'est très faible et voir gratuite de vous en plaindre de cela dans un commentaire APRES l'achat. Car tout est communiqué en tout transparence bien AVANT l'achat. En outre dans ce coût de 95 EUR est aussi inclus l'assurance porte à porte contre perte/vol/endommagement pendant l'envoi, qui représente 65% de ce coût. Si des autres revendeurs prennent des risques en n'assurant pas l'envoi et l'offrent du coup à un prix plus bas, cela ne peut pas résulter dans un jugement négative de nous. Par conséquence nous n'apprécions pas votre jugement et nous ne le trouvons pas du tout correct. Nous ne comprenons pas non plus que vous mendiez maintenant pour un cadeau? Pourquoi? Si nous aurions su avant l'achat que vous aviez des attentes tellement ridicules, nous n'aurons jamais accepté votre demande d'achat, car nous préférons ne pas vendre nos produits exclusives, neuves et a des prix tellement bas, à des personnes injustes comme vous. Il faut savoir que les revues en ligne sont pour nous, comme revendeurs sur internet, d’une importance primordiale. Maintenant qu'on a reçu une évaluation qui est bien en dessous de notre évaluation moyenne de 4,9/5 on trouve cela d’abord injuste et en outre une sorte d'abus de votre opportunité d’évaluer. Merci

Review by from on 06. September 2020


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Lionel B. from on 20. July 2020


Meistersinger ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

-

Review by vladimir m. from on 15. April 2020


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The dealer is Okay

Dealer's comment:

Dear Sir, We are very disappointed by your judgement and think you made an error in giving us only 2 stars on product description? Can you please revise? Please note You bought an entirely new breitling Bentley watch exactly as described in our ad and as in its pictures, complete with box, papers and full 5 years Worldwide breitling warranty at an unmatchable discount price of about -45% from the official list price! We really do not understand and do accept your judgement. Thank you for correcting your mistake. Kind regards

Review by Peter H. from on 17. March 2020


Breitling ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

-

Dealer's comment:

Dear Sir, Thanks for your purchase once more and congrats on acquiring an entirely new Breitling watch with the full worldwide Breitling warranty still valid at a fantastic discount of more than -50% from the official List price. We are therefore a bit disappointed that you judge our shipping and item description as only 4 and not 5 stars. May we ask for the reason for that? So we can improve our service even more in the future. Thank you, Timepiece Bank

Review by Bernard S. from on 24. February 2020


Breitling ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

Pas très commercial.

Dealer's comment:

Bonjour, Nous ne comprenons pas votre jugement de seulement 3 étoiles sur notre communication et non plus votre commentaire écrit? Cela doit être une erreur? Car il n'y a eu aucune question de vous pendant le processus d'achat. Donc c'est quelle communication de nous exactement qui est jugée oar vous comme "pas très commerciale"? Vous avez simplement commandée cette montre par Chrono24 et nous vous l'avons livrée tout de suite sans aucun délais. Vendredi 14/02 nous avons reçu confirmation de votre commande, nous avons expédié la montre lundi 17/02, ce jour nous vous avons communiqués le code de suivi. La montre est arrivée chez vous le 18/02. Il n'y a eu aucune question de vous pendant le processus entier. Donc nous considérons votre commentaire comme erroné. Si votre commentaire est intentionnel, c'est clair que vous êtes de mauvaise intention. Et si nous aurions su cela, nous aurons jamais vendue à une personne comme vous cette montre totalement neuve avec toute sa garantie mondiale Breitling encore valable, en plus à un prix exceptionnellement bas, introuvable autre part. Cordialement, Timepiece Bank

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