With Chrono24 Buyer Protection, your purchase is in good hands

Tarrytown Jewelers

Trusted Seller since 2010
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 983

4.9 out of 5 stars  |  Reviews: 696

Detailed explanation of ratings 

 4.9
Shipping
 4.8
Item description
 4.9
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by Christopher C. from on 09. May 2022


Rolex Date 15200

Shipping
Item description
Communication

Buyer's comment:

Before buying from Tarrytown Jewelers please consider this review. It will be factual and fair-minded. 5 stars for “shipping/packaging”: It was well packaged and doubled boxed. I would highly suggest being home when the watch is expected to be delivered. This packages requires a signature but my camera recorded the delivery guy simply leaving it at my doorstop without ringing the doorbell or knocking to see if someone was home to sign. This is not a reflection of the seller but it is worth noting if you are going to buy any item of high price ensure you are home. 2 stars for “accuracy of description of the item”: There were two major concerns here that I did address with the seller. The first is that one of the primary pictures showed the watch with box and papers. When the watch arrived all the papers were not included and the seller explained that it was a mistake including some of the papers as the original owner later asked for them back due to them containing sensitive data. I did find it odd that the original owner sold a watch and papers, Tarrytown then had time to professionally take pictures with all papers, then later the owner asked for them back and Tarrytown forgot that they listed a primary imagine containing items that they had to return. Regardless of how it all happened, a tremendous buying point for me was the advertisement that the watch came with how it was advertised. My “price offer” of the watch also was with this in consideration. So in this aspect, I paid a specific price for something that was not as advertised regardless of the reasons why. The part that gets worse is the condition of the watch being listed as “very good”. According to Chrono24, “very good” means “worn with little to no signs of wear”. When I read that description, it means to me all aspects of the watch, not some of it or parts of it, but all of it. To be as fair as possible, the viewable part of the watch is in very good condition and all parts of the watch function as they should. The problem is noted when I took off the bracelet for inspection of the serial numbers. The serial numbers are so scratched up and deteriorated from the end link scratching it, it is almost unreadable. Yes, using proper lighting and angling techniques you can make it out but it is almost eligible. This was not disclosed by the seller and once again, I submitted a “price offer” based upon how I thought the watch was and not knowing this information. Regardless of this sometimes happening to this model watch or not, it was not disclosed to me prior to purchase. 5 stars for “communication”: The seller responded in an appropriate time, normally in a day or two. Tarrytown did not offer any mediation or price adjustments to the issues I address. I feel my concerns were honest and legitimate and something most people would question. If you buy from Tarrytown please ensure you ask questions and seek clarification on any concerns you have prior to purchase. Chris

Dealer's comment:

The Buyer is correct, whenever you purchase an expensive item that is adult signature required, always make sure there is someone to sign for the package, that is the reason this website provides the tracking information. With regards to the other comments. As explained to the buyer, the original posting showed the sales receipt from when the watch was purchased from the AD in 1999. The former owner of the watch requested the return of this paperwork, as they contained his personal information. The image in the listing was unfortunately not modified to reflect this reality. While it is always nice to have all paperwork associated with a watch, this document by no means constitutes "papers", which are generally accepted by the Watch Community to mean the Rolex Warranty, which were included with the watch when sent. As far as the contention of the condition not being accurate, the case serial numbers were scratched from over 20 years of friction and contact between the end pieces and the case, which is certainly par for the course for a watch of this age, and these numbers were definitely both visible and readable, and corresponded to the numbers on the Rolex papers. We would be happy to provide an image of the case with the numbers to demonstrate this. The buyer is certainly entitled to his opinion, and we respect his attention to detail and standards, although much of the criticsm is unwarranted as explained. That said he is welcome to return the watch if he so wishes.

Review by Keith K. from on 08. May 2022


Rolex Daytona 116523

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Older than 30 days

Order canceled

Review by Edison M. from on 16. March 2022


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Ryuji S. from on 13. March 2022


Audemars Piguet ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by David W. from on 24. February 2022


Arnold & Son ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The strap is defective with no loops to secure it. I had to buy a new strap to replace the one that came with the watch. Watch is in great condition though.

Review by Jieming Y. from on 07. February 2022


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The price is reasonable. Don’t expect them to reply quick and warm. At least they do reply. The watch is okay. It says brand new but I found two hairlines on the waist. It is fine giving the price. In general the whole experience is okay only because of the price

Review by sai shing l. from on 24. January 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by sai shing l. from on 24. January 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Jaime S. from on 09. January 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Jan from on 07. December 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

FedEx shipping was an awful experience due to their misinformative customer services. This wasn't a problem at the dealer's end.

Review by Justin C. from on 30. November 2021


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Wai Man H. from on 27. October 2021


Rolex ...

Buyer recommends this dealer

Item description
Communication

Buyer's comment:

-

Review by John L. from on 12. October 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Fast and efficient transaction.

Dealer's comment:

Great buyer. Thanks for smooth transaction.

Order canceled

Review by Steven from on 24. September 2021


Rolex ...

Communication

Buyer's comment:

-

Order canceled

Review by Dennis N. from on 19. August 2021


Bulgari ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by Hesham E. from on 16. August 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

OK but the time ws not enough for negotiation

Dealer's comment:

Not sure what negotiation you are talking about. You accepted the offer August 7, by August 12 there was no attempt at payment and the order was cancelled. on August 14th you reached out to us again. We did have another interested party.

Review by 川久保 隆. from on 10. August 2021


Patek Philippe ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Dバックルが壊れていました。 届いた際にDバックルのカラトラバ十字が 少し凹んでいたので逆から押したら取れて しまいました。 その他は凄く良い商品でしたので文句ない です。 先週デパートの宝石修理のお店にレーザー ロウ付をお願いしました。

Order canceled

Review by Wai Man H. from on 24. July 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

服務👌

Order canceled

Review by Wolfgang K. from on 16. July 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by SHAOHE L. from on 15. July 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by Stephanie S. from on 09. July 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Tarrytown Jewelers was very quick to respond and easy to deal with. I purchased a new Rolex from them and the only thing that was different from the photos listed was that the watch I received did not have the new sticker/tabs on it as it was shown in the pictures. The whole process was very easy and they shipped out immediately. We took it to a Rolex dealer here locally just to have it checked out and it was perfect. I couldn't be happier with my purchase!

Dealer's comment:

Thank you for taking the time to write the review. Upon reading the issue with the stickers we were puzzled and looked back at the listing. We take care in representing the actual pieces displayed in each listing and in this case the wrong photo of the back of the watch made it into the wrong listing. We thank you for your understanding and positive review despite this slight discrepancy. Enjoy your watch and thank you for your business.

Review by Pascal S. from on 13. April 2021


Breitling ...

Item description

Buyer's comment:

Pas très satisfait !

Dealer's comment:

If the buyer would have taken the time to read the clearly stated disclaimer regarding his responsibility for any applicable import duties, perhaps he could have avoided his disappointment.

Review by Sahl Z. from on 01. April 2021


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Communication was great. Josh was extremely helpful throughout the process. The the reason why I’m rating 3 stars is as follows: I got a day date Rolex. The function kicks in at 11:56pm instead of at 12am. The sapphire crystal seems fake as the magnification is not at par with my other Rolexs and is extremely reflective. I was promised a certification of authenticity with the purchase but got nothing. I asked about this and was sent a picture of it. Not good enough. I requested for it to be posted to me and was told it was done. Has been several weeks and still nothing. The watch seems more polished as compared to the pictures sent to me. Few areas of the watch are uneven. The shipping was good, it was tracked and express. The watch came in a nice box. The watch is real gold and the movement runs as per specification.

Review by Longines Limited Edition from on 02. February 2021


Longines ...

Shipping
Item description
Communication

Buyer's comment:

Cheap strap and the watch don't work properly.

Review by John R. from on 01. February 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Justin P. from on 22. January 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Jason P. from on 27. November 2020


Vacheron Constantin ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Order canceled

Review by Michael C. from on 24. September 2020


Gruen ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by some guy from on 08. September 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

good dealer

Review by Christian P. from on 20. August 2020


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

  • 1
  • 2
  • Next