Over 110,000 users from around the world give us 4.8/5 stars

Pacific Bay Watch Corporation

Trusted Seller since 2010
Watches sold with Buyer Protection: 228

4.8 out of 5 stars  |  Reviews: 143

Detailed explanation of ratings 

 4.8
Shipping
 4.8
Item description
 4.8
Communication
95% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Gino M. from on 28. November 2021


Bulgari ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Satisfied with service of the seller.

Dealer's comment:

thank you and enjoy

Review by Jessie B. from on 04. November 2021


Baume & Mercier ...

Shipping
Item description
Communication

Buyer's comment:

Still waiting…On 26 September, I sent payment for the watch and it was finally delivered on 7 Oct. It wasn’t working when I initially unpackaged it so I followed the directions to wind it. It started functioning but I could hear a lot of noise and feel the movement of the automatic mechanism in my wrist. I expected smoother/quieter operation from such an expensive timepiece. I removed two links from the band (using a professional kit I’ve used on several other timepieces I own) so it would fit my wrist and placed the watch on my desk. The next morning the watch stopped working at 7:30 am. I tried winding it again but that didn’t help. I contacted the seller and she agreed to allow a return and replacement for the defective watch. I repackaged the watch and sent it back on 8 Oct and it arrived back at the supplier on 11 Oct. On 19 Oct I asked the status of my replacement and was told it should be on the way but was not given a tracking number. On 21 Oct I asked again the status and was directed to call Irina. After talking with Irina, she said they could no longer replace the watch because a small screw behind the crown was broken indicating a “hard impact.” I wore the watch for one hour and didn’t hit it on anything. It didn’t function after sitting on my desk overnight. Irina told me over the phone that the original watch I received would be repaired instead of replaced. It is now 2 Nov and the Chrono24 deadline for providing a review is required; however, I still don’t have the watch I paid for and there has been no response or status updates other than “I will find out.” Given the length of time and the lack of communication, I would not recommend buying a watch this way. While considerably less than a retail purchase, it’s still a lot of money and not worth the hassle. Ultimately a refund is the best possible outcome for this situation but I doubt that will happen. Finally received a tracking number that a shipping label was created this afternoon, 2 Nov. Not sure when it will get here.

Dealer's comment:

the watch is been fixed underwarranty and is already on the way to you as promissed.

Review by William P. from on 23. October 2021


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The only comment is that an item was left out of the shipment. The dealer figured it out and got it to me quickly

Dealer's comment:

thank you for your purchase, enjoy it.

Review by Malek M. from on 20. July 2021


Ulysse Nardin ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Watch is good and mint condition. Seller is responsive, however the box is in a terrible state. Besides that all good

Dealer's comment:

Enjoy your new watch

Review by Cosmo L. from on 23. December 2020


Hublot ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you and enjoy your watch!

Review by W W from on 01. September 2020


Glashütte Original ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Review by Hamad B. from on 22. August 2020


Cartier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Good seller

Dealer's comment:

thank you,

Review by Alex C. from on 16. April 2020


Bulgari ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Poor packing

Dealer's comment:

Brand New Watch was returned damaged to us with no leather strap. Chrono24 give a full refund with no question asked.

Review by Valentin S. from on 21. March 2019


Baume & Mercier ...

Shipping
Item description
Communication

Buyer's comment:

Delivery, shipment and description accuracy were excellent. Miscommunication when it comes to import taxes caused me to pay additionally 22% on top of the selling price. Really disappointing...

Dealer's comment:

Thank you again. Unfortunately we can not control the VAT of other countries, especially since US does not have VAT.

Review by marco m. from on 26. November 2018


Baume & Mercier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you.

Review by Ronnie G. from on 14. November 2018


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Watch was as promised, in great shape. Packaging was great. However, shipping was significantly late and communication around it was not forthcoming. That was frustrating. I am very happy with my purchase and would ask that the communication is better going forward.

Dealer's comment:

Thank you.

Review by NELSON L. from on 01. May 2018


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

item in very good condition mint as described .recommended source for watch needs.

Dealer's comment:

Thank you again.

Review by Bertrand from on 30. April 2018


Baume & Mercier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Très bonne communication avec le vendeur, les modifications de livraisons demandées ont pu être réalisées. Cependant le produit réceptionné bien que vendu comme neuf avait des petits défauts sur le boitier (3 rayures). De plus il manquait un accessoire dans le boitier. Quand je l'ai signalé on m'a indiqué que l'on ne pouvait rien faire. C'est un peu dommage quand même.

Dealer's comment:

Thank you again.

Review by Naklop p. from on 17. April 2018


Patek Philippe ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Not sure why 4 stars, after all the help we provided to re route the watch, to a different address in Sweden, while you were away in Thailand. Also, answered you immediately and even provided International phone numbers to FedEx so you can make this delivery work. Thank you again.

Review by Gavin C. from on 04. September 2017


IWC ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Genuine watch, but the protective film on watch is gone and a scratch on bracelet was found out of the box

Dealer's comment:

Thank you again and please do not hesitate to contact us if you require anything at all.