MIYARAN JAPAN COMPANY

Buyer's comment:

Sent multiple fake shipping tracking numbers as if they had shipped the watch, but they were still procuring and obviously did not have it in hand.

Buyer's comment:

Despite being “in stock” the seller didn’t ship the item for over 10 days since I completed the payment. When inquiring politely about the shipping status after a week I got a default reply to ‘wait patiently’.

Buyer's comment:

배송관련해서는 빨라서 좋았습니다! 직원분도 친절하시고 시계,보증서 등등 사진 하나하나 다 찍어서 보내주시고 정말 좋았아요! 다만 해외배송이라 그런지 관세비용이 많이 나와서 다른분들 사실때 관세 생각 하시고 사시는게 좋을거 같아요 특히 국내에서 판매 되는 금액 하고 차이가 많이 나지 않는다면 국내에서 구매하는걸 추천 드립니다.. 할인 받고 하면 국내에서 사는거랑 별반 차이가 안날뿐더러 오히려 국내 에서 구매하는게 더 싸게 살수도 있어요!

Buyer's comment:

La comunicación con el vendedor es irregular, a veces contesta antes de dos horas como tarda más de 24, buen embalaje pero tardó días en enviarlo por lo que el plazo de entrega no fue mayor al acordado, tuve que reclamar para que lo enviasen antes, buen embalaje del producto aunque la garantía vino sin sellar, realmente mi puntuación sería de 2,5, sólo volvería a comprar si el reloj no lo vende nadie más.

Buyer's comment:

I think they advertise watches that they do not have in stock. The watch was supposed to be at my house but still hasn’t been sent yet. They came through with it but expect to wait an extra week or 2 . The communication was pretty average and poorly translated. I was definitely worried for a while. Worst dealer experience on Chrono24 so far but they did sent me what I paid for.

Buyer's comment:

I ordered a watch on the 26th February and it was soon marked "preparing your order". I messaged for an update on the in mid march as it had not been updated and was told that it needed "higher Duty and an export permit". After sending multiple messages it was eventually posted on the 22nd March. The watch was sent via Japan mail not via courier and required me having to fill out a customs import declaration (received by post) and was a complex and protracted process. The watch eventually arrived on the 13th April! The dealer was polite in their correspondence but I was basically told to be patient......... on a positive note the watch was as described

Buyer's comment:

This seller used stock photos instead of photos of the actual watch they shipped me. The photos of the SBGM221 they listed showed a dark brown leather strap. They SBGM221 they sent me had light brown straps. (Grand seiko's a leather straps on this watch have changed a bit over time.) After several back and forth messages, they finally acknowledged that the watch they sent wasn't the one in the pictures in the listing. The worst part is they didn't seem to understand why this is an issue to a buyer. They kept trying to convince me the watch was authentic, but that isn't the issue. The issue is their listings should show the actual watch. Buyer beware.

Buyer's comment:

Watch was not in stock and seller needed over a month before it can ship

Buyer's comment:

Papiere sind unvollständig: Garantiekarte _nicht_ abgestempelt.

Buyer's comment:

item was not traceable while on transit. Seller was not able to update either and would send automatic answers to my request update. Allow around 20 days before receiving your item

Buyer's comment:

They sent me a watch that didn’t work. You would think they would check the watch before shipping it out. I had to pay for return shipping to Japan and don’t have a watch. Expensive lesson. Chrono24 is also slow in processing my refund.

Buyer's comment:

Cancelled the order due to my change of mind. There was no communication.

Buyer's comment:

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Buyer's comment:

There is some misunderstanding during the communication.

Buyer's comment:

Dealer is not responsible , asked customer to make payment for watch that is not yet available. I made payment and then realize watch is not available and dealer has no idea when watch will be available, didn't give heads-up to customer either about the situation. When customer asked for refund, dealer simply ask customer to contact chrono by himself for refund. Luckily chrono team is fast to react. Dealer should never ask customer to make payment unless watch is available or unless it is pre-order situation. Even I upset, I still give 3 stars because dealer looks responsive and polite at the beginning.

Buyer's comment:

Dishonest listing. claimed the watch was in stock and ready to ship. After I placed the order, seller didn’t respond for quite sometime only to tell me watch was not in stock. Ask this seller for pictures before placing order to insure watch is in stock.

Buyer's comment:

I wasn't impressed with receiving a new watch with a deep small dent on it after removing all the stickers etc. They also failed to included the international warranty card which is the second time they have done this (I've bought another watch from them a year ago). It was very frustrating as I actually reminded them to send it with the watch. They have promptly couriered the warranty out to me. They offered me a small amount for compensation if I didn't return the watch which I accepted. They did offer for me to courier the watch back for a new one at no cost. I still love the watch but I don't believe they checked it before shipping. They said it was the handling / customs etc after they sent it that caused it but I find that hard to believe. It wasn't a great experience overall. I hope they learn from this and the feedback I've adready given them to improve their processes as I still think they are good dealer.

Buyer's comment:

Ordered a titanium Seiko. The watch arrived free floating in the watch box as it had fallen off the pillow. After a day or so I noticed a scratch on the side of the bracelet. The scratch is perfectly straight and at 90 degrees across. This seems to have come from the bracelet itself while bouncing around in the box in transit. As opposed to returning the package to Japan and I had already sized the watch, I'll be keeping it. If the stickers were still on the outside of the bracelet this might not have happened. It's disappointing that my titanium scratch-resistant watch has a scratch on it.

Buyer's comment:

The U.S. Customs erred in identifying me, and refused to deliver the package. The U.S. Customs Service is, in my experience and opinion, a corrupt entity that accepts responsibility for, and freely chooses to be, accountable for nothing. The dealer and myself suffered in money and time as a result. I find it amazing how the Customs Service sanctions its own citizens while not taking responsibility for its own errors.

Buyer's comment:

Не могут отправить товар DHL на физ. лицо в России, хотя при заказе об этом не информируют. При заказе на японский адрес, также возникают трудности и доп. Расходы по оплате местного 10% налога, но главное эта компания не имеет физиче кого офиса по указанному адресу. В целом странные ребята, хотя в итоге после 2 недель переписки и подключения знакомого из Японии посылку удалось получить.

Buyer's comment:

Great customer service.