Leader in secure luxury watch purchases and sales since 2003

EW WATCHES

This dealer owns a store in which you may view their watches.
Watches sold with Buyer Protection: 737

4.9 out of 5 stars  |  Reviews: 617

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by Cafer J. from on 25. May 2022


Rolex Rolex Oyster Perpetual 41 Silver Index Dial Stainless Steel

Shipping
Item description
Communication

Buyer's comment:

Købte et helt nyt ur, modtager det dog med en ridse af betydning. Jeg ventede 2-3 uger på uret og yderligere er stykke tid for at på en lille kompensation. 200 eur ud af 500 eur fik jeg tilbage. Derfor 2 ud af 5 stjerner. Anden mulighed var at sende uret tilbage og betale dyrt for det og vente længere på mine penge. Rigtig flink person jeg snakkede med men han kunne desværre ikke gøre meget for mig.

Order canceled

Review by Massimiliano T. from on 09. May 2022


Omega Seamaster Planet Ocean Chronograph

Buyer recommends this dealer

Communication

Buyer's comment:

Purtroppo non ci siamo compresi sulle tempistiche di consegna dell'orologio.

Dealer's comment:

Grazie mille per il vostro feedback. Continueremo a lavorare nell'interesse dei nostri clienti e spero di vedervi presto in futuro! Cordiali saluti.

Review by Selim Y. from on 30. April 2022


TAG Heuer Monaco Calibre 11

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Ich wollte eine Rechnung mit der Seriennummer der Uhr, die ich nie erhalten habe. Die Verpackung der Uhr war viel zuklein und zusammen geklebt.

Older than 30 days

Order canceled

Review by JV from on 04. April 2022


Panerai ...

Communication

Buyer's comment:

Después de dos semanas cancelan el pedido sin previo aviso. Dando un suficiente.

Review by Lorenzo B. from on 19. March 2022


Tudor ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Alla fine non mi posso lamentare, tuttavia le tempistiche non sono state rispettate, ma soprattutto la comunicazione è stata insufficiente. Il prodotto è ok quindi alla fine tutto bene, ma penso si possa milgiorare

Order canceled

Review by Michael K. from on 02. March 2022


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

K

Review by Estelle D. from on 01. March 2022


IWC ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Produit conforme très satisfaisant. La communication n’a pas été très fluide concernant la disponibilité du produit mais à finalement abouti. L’emballage aurait pu être plus qualitatif au vue du prix du produit. Je recommande

Dealer's comment:

Nous apprécions vos commentaires positifs et espérons que vous pourrez nous faire confiance pour vos futurs achats. Nous continuons à travailler pour donner le meilleur service à nos clients. Profitez-en ! Meilleures salutations España Watches

Order canceled

Review by REMI L. from on 01. February 2022


Rolex ...

Communication

Buyer's comment:

no time to make the payment as the price continuously increases

Dealer's comment:

We sincerely apologize for the inconvenience, we continue working to provide the best service to our customers. Best regards. España Watches

Order canceled

Review by John W. from on 06. December 2021


Panerai ...

Communication

Buyer's comment:

They advertised a watch, I bought it and paid. After a couple of weeks they said they could not source the watch and cancelled the order. A lot of time and money wasted.

Review by WD from on 13. October 2021


Vacheron Constantin ...

Shipping
Item description
Communication

Buyer's comment:

Not satisfied. I lost my time where i normally don’t need to loose it. First time i am not lucky after more than 10 purchases with Ch24 seller’s.

Review by Olivier R. from on 21. July 2021


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

Watch was supposed to be available as per the pictures then I understood at the order that it had to be ordered to the supplier with 2-3 weeks delivery time. After 2 weeks I had to ask questions Finally it was delivered after three weeks but delivery was not complete I had to claim in order to have an additional delivery and finally have all the goods as per the description

Dealer's comment:

Good afternoon, as we informed from the first moment, the watch would take 2 to 3 weeks to arrive to our offices in Madrid, once the watch arrived to our offices we would ship it in 24-48 hours, so we have always been within the stipulated shipping time. If it is true that by any chance we forgot to put the extra straps in the packaging, which we send as soon as possible to your home and for which we apologize, these are mistakes that we avoid to happen. At all times we have attended to your questions as quickly as possible. We hope to improve these errors and prevent them from happening again as we always try to offer the best possible service to our customers, I hope you were satisfied with the purchase and enjoy your new watch and can trust us again. Best regards

Review by Vincent L. from on 05. July 2021


Jaeger-LeCoultre ...

Shipping
Item description
Communication

Buyer's comment:

Erreur dans la description de la montre, qui disait que c’était une montre automatique alors que c’était à quartz. Grosse déception. Par contre, le vendeur a tout remboursé rapidement après renvoi de la montre

Dealer's comment:

We are sorry for the error. There can always be an error in the ad because many times we enter the reference and the rest is filled automatically by the system but we are working to prevent this kind of thing from happening. Our recommendation to future customers is to check the characteristics of the watch on their official website and if it is the same as the published ad then great and if not it would help us greatly if you tell us the error. But this way you will be able to verify and be sure of the real characteristics and it would be more difficult to make a mistake. But in any case if it is our mistake we admit it quickly and we always try to solve it as soon as possible. I hope that in the future you will find the watch that you like and that we can continue doing business. Hope you all the best!

Review by Zayn F. from on 21. April 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Advertised as 2021 model but was late Dec 2020. The reason given is becoming common on Chrono24 which is that dealer had a number of pieces in stock and did not manage to update advert... for high value sales like this, it is not acceptable. No invoice provided with piece, separately requested and received. Otherwise service was genetslly acceptable.

Dealer's comment:

We deeply apologize for this incident. We'll learn from it and update all descriptions from our models in order to prevent this king of event in the future. We appreciate your comment, and look forward to get better in the future!

Order canceled

Review by Matan O. from on 17. March 2021


Patek Philippe ...

Buyer recommends this dealer

Communication

Buyer's comment:

No deal was made - seller canceled order due to price error

Order canceled

Review by Vittorio G. from on 16. March 2021


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-