Chrono24 Direct

Trusted Seller
Watches sold with Buyer Protection: 9806

4.7 out of 5 stars  |  Reviews: 7921

Detailed explanation of ratings 

 4.8 Shipping
 4.8 Item description
 4.7 Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Review by Marcel D. from on 05. February 2023


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

L’article correspond bien aux photos, d’un point de vue esthétique rien à dire. Pour la description de fonctionnement , l’annonce stipule que le mouvement a été vérifié et entièrement fonctionnel alors que j’ai observé que la montre prend systématiquement 3 minutes d’avance chaque semaine. Ce détail important n’a pas été mentionné, c’ est décevant. J’ai donc mis uniquement 2 étoiles description.

Review by georg christoph l. from on 04. February 2023


Chronoswiss ...

Shipping
Item description
Communication

Buyer's comment:

Kommunikation mit dem Spediteur UPS war nicht mieglich Uhr gut, aber Stahlarmband war 10. - 15 jahre aelter als Uhr und abweichend von dazugehörige Chronoswiss modellen nicht mit Schrauben, sondern nur durch Nieten zu verstellen. Es musste daher zur Anpassung in die Schweiz versandt werden, war rund 200 Euro zusätzliche Kosten verursachen wird. Ein Hinweis auf fiese Besonderheit waere durch einen professionellen Verkaeufer zu erwarten gewesen!

Review by Robert K. from on 30. January 2023


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Händler war schlecht zu erreichen

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten bemühen.

Order canceled

Review by Michael T. from on 21. January 2023


Cartier ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Order canceled

Review by Michael T. from on 21. January 2023


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Order canceled

Review by Michael T. from on 21. January 2023


Cartier ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Review by Christoph I. from on 20. January 2023


Omega ...

Shipping
Item description
Communication

Buyer's comment:

You would think directly ordering from the platform providers gives best results…unfortunately not. But first things first: as this is the most important,the watch was exactly as expected and absolutely matched the picture quality! However speaking about support and communication is a complete different matter. In general I did not receive any responses on my questions and if, then highly delayed. Also the tech support was neither particular skilled judging by their responses nor happy to communicate. To sum it up, the watch was great, the buying experience the worst among all other watch purchases I did on Chrono24 so far. What a disappointment.

Dealer's comment:

Thank you very much for your feedback. We are very sorry for the inconvenience and the delay in communication. We will continue to strive for faster response times and a better service.

Review by Peter S. from on 18. January 2023


Girard Perregaux ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Uhr hat nicht funktioniert bzw. blieb nach 1-2 Minuten stehen. Reparaturdauer konnte nicht genau gesagt werden, deshalb storniert.

Dealer's comment:

Vielen Dank für Ihre Bewertung. Wir werden Ihr Feedback an unser zuständiges Team weiterleiten und in Zukunft darauf achten, dass unsere Uhren genauer bzw. transparenter beschrieben werden

Order canceled

Review by Alessandro B. from on 29. December 2022


Tudor ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Vielen Dank für Ihre Bewertung, das freut uns sehr. Thank you very much for your review, we really appreciate it.

Order canceled

Review by Alexander S. from on 23. December 2022


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Order canceled

Review by Nenad B. from on 15. December 2022


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung bei der Kommunikation. Wir werden uns weiterhin um schnellere Reaktionszeiten und einen besseren Service bemühen.

Order canceled

Review by Vivian G. from on 15. December 2022


Cartier ...

Communication

Buyer's comment:

I was about to purchase the item however in the final view Seller did not honestly mention there is a damage on the sapphire luckily I spot it n made vertify before purchase. The description says all very good!….

Dealer's comment:

Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future.

Order canceled

Review by 吉秀 永. from on 13. December 2022


Sinn ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Order canceled

Review by Andre v. from on 12. December 2022


Rolex ...

Communication

Buyer's comment:

Sold the watch while it was on hold for me

Order canceled

Review by Iacopo b. from on 10. December 2022


Omega ...

Communication

Buyer's comment:

Non puoi vendere un orologio, facendolo passare con tutti i suoi accessori e poi dalle foto capisci che non è completo, come dovrebbe essere …

Order canceled

Review by Matteo B. from on 29. November 2022


Rolex ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Grazie mille per il suo commento. Siamo spiacenti per il ritardo nella comunicazione. Continueremo a impegnarci per ottenere tempi di risposta più rapidi e un servizio migliore.

Order canceled

Review by Alessandro S. from on 22. November 2022


NOMOS ...

Buyer recommends this dealer

Communication

Buyer's comment:

Risposta rapida alle richieste,peccato non si sia conclusa la vendita.

Dealer's comment:

Grazie mille per la gentile recensione, siamo lieti di averLa soddisfatta.

Review by Philip E. from on 22. November 2022


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Uret var annonceret som ubrugt/nyt og uden brugsmærker. Dog var der ridser på bagsiden af uret. Når jeg kigger de annoncerede billeder igennem, kan de også godt ses, når nu man ved de er der. Det kunne også ligne snavs på billedet, med desværre er det ridser 🙁 Ikke ok for et ur til over 7000 Euro!

Dealer's comment:

Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future. We hope that you enjoy your new timepiece nonetheless!

Review by Giovanni S. from on 16. November 2022


IWC ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Tutto ok consiglio cambio modalità di spedizione inserendo il codice di sblocco per il pacco

Dealer's comment:

Grazie mille per il Suo feedback. Continueremo a lavorare sulle nostre procedure di spedizione e sulla relativa comunicazione. Ci auguriamo comunque che il Suo nuovo orologio sia di Suo gradimento!

Review by Kurt S. from on 15. November 2022


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Ich habe mich gewundert wie lange die Lieferung gebraucht hat ! Habe mich weiterhin gefragt, ohne meine Zustimmung mein Kaufpreis auszuzahlen .

Dealer's comment:

Vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Unannehmlichkeiten und die Verzögerung. Wir werden Ihr Feedback an unseren Versanddienstleister weiterleiten und uns bemühen, unseren Service zu verbessern.

Review by Lucia B. from on 08. November 2022


Piaget ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Das Paket kam in einer Umverpackung von UPS, was mich etwas irritiert hat. Der Karton war allerdings fest verschlossen.

Dealer's comment:

Vielen Dank für Ihre Bewertung. Die Folienverpackung von UPS ist dafür vorgesehen, dass das Paket bei schlechtem Wetter nicht beschädigt wird. Wir wünschen Ihnen viel Spaß mit der Uhr und freuen uns, Sie bald wieder auf unserer Plattform zu begrüßen!

Review by Mr jayvir P. from on 07. November 2022


Patek Philippe ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thanks a lot for your review. If you are experiencing problems with your watch, you are welcome to contact us so that we may resolve the issue within the scope of our warranty!

Review by Carlo S. from on 01. November 2022


Tudor ...

Shipping
Item description
Communication

Buyer's comment:

Mancano i documenti originali compresa la Garanzia come pubblicizzato nella descrizione dell'orologio e le sue immagini pubblicate, non e' corretto, puoi restuirlo e' vero, ma DHL non assicura l'oggetto per un valore superiore ai 1000,00 Euro se non sei un commerciante….cosi' oltre a costare tanto la restituzione non puoi di fatto restituire, ti hanno mollato un orologio garantito da loro e' questo puo' essere sufficiente per la sicurezza, ma il valore dell' oggetto e' dimezzato senza quei documenti.

Review by Lisa W. from on 20. October 2022


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Difficulty with getting the dealer to manage a technical error with customs, and keep telling I needed to pay the customs fees which was already done. Rather condescending..

Dealer's comment:

Thank you very much for your feedback. We will continue to work on our shipping procedures and the corresponding communication. We hope that you enjoy your new timepiece nonetheless!

Review by Daniel Abucar P. from on 10. October 2022


Omega ...

Shipping
Item description
Communication

Buyer's comment:

Omega uret skulle fremstå i meget god stand, men har desværre et tydelig ridse på siden.

Dealer's comment:

Thank you very much for your review. We will forward your feedback to our respective team and make sure to describe our watches with more precision and transparency in the future. We hope that you enjoy your new timepiece nonetheless!

Review by stephanie s. from on 07. October 2022


Cartier ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your feedback. We will continue to work on our shipping procedures and the corresponding communication.

Review by David R. from on 06. October 2022


Jaeger-LeCoultre ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The purchase experience was great with Chrono24 and because they were the dealer I had strong trust the item would be legit and as described. They also were great in that because the strap on the watch I bought was alligator leather they removed it and sent it separately. Replacing the strap for time being with a basic leather strap. They did this in case customs in my country had issues with the alligator leather. This was a great touch and I was very impressed. Especially because they replaced with another strap so I could wear the watch when it arrived. Albeit a pretty low quality strap. However, I have one major issue with this. The shipping service they used for the strap seems to be really cheap and basic. There is no tracking to speak of and the strap has not arrived one month later and no one (Chrono nor the carrier) can tell me where it is. The strap is still worth approx $500 so to send in an untracked, slow, economy service is really not acceptable. My advice to anyone buying from Chrono is to insist they send the strap with a high quality shipping service.

Dealer's comment:

Thank you very much for your feedback. We will continue to work on our shipping procedures and the corresponding communication.

Order canceled

Review by Reinhard F. from on 06. October 2022


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Thank you very much for your feedback. We will continue to work on our corresponding communication.

Review by Jürgen J. R. from on 28. September 2022


Breitling ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Habe einen guten Eindruck.

Dealer's comment:

Vielen Dank für Ihre Bewertung, das freut uns sehr. Wir wünschen Ihnen viel Spaß mit der Uhr!

Review by Jürgen J. R. from on 21. September 2022


Breguet ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Sehr gutes Verhalten auf der Verkäuferseite. Jederzeit wieder.

Dealer's comment:

Vielen Dank für Ihre Bewertung, das freut uns sehr. Wir wünschen Ihnen viel Spaß mit der Uhr und freuen uns, Sie bald wieder auf unserer Plattform zu begrüßen!