Leader in secure luxury watch purchases and sales since 2003

Watches World CZ

Trusted Seller since 2019
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 182

4.7 out of 5 stars  |  Reviews: 168

Detailed explanation of ratings 

 4.7
Shipping
 4.8
Item description
 4.7
Communication
91% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Günter F. from on 08. April 2022


Omega ...

Communication

Buyer's comment:

Der Kauf kam aus folgenden Gründen nicht zustande: ich wurde mehrmals vertröstet, weil der Lieferant angeblich nicht liefern konnte. Sogar ein lagerndes Exemplar der gekauften Uhr wurde angeblich von einem Mitarbeiter einem anderen Kunden verkauft - obwohl ich die Uhr schon bezahlt hatte!

Dealer's comment:

Sehr geehrter Herr F., Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Die Uhr wurde an einen anderen Kunden verkauft, bevor wir die Bestaetigung ueber die Zahlung von Chrono erhalten haben. Wir verstehen, dass Sie enttäuscht sind, aber wir haben unser Bestes gegeben um eine andere Uhr fuer Sie zu beshaffen. Wir haben Ihnen einen neuen Zeitrahmen fuer die Lieferung angeboten, den Sie nich akzeptieren koennten. Wir stehen Ihnen auch zukünftig jederzeit zur Verfügung, wenn Sie Hilfe bei einem Uhrenkauf oder sonstigen Fragen haben. Mit freundlichen Grüßen, Ihr Watches World Kundenservice

Review by HP C. from on 16. February 2022


Bulgari ...

Shipping
Item description
Communication

Buyer's comment:

(1) there was no pictures available in the original post. So I am giving 4 stars to pictures and item description although the watch arrived as described (in words) (2) in the post it said "14 day money back guarantee". However when the watch is delivered, the courier asked me to sign a letter "agree not to have the 14 days return policy allowed by Chrono24 trusted checkout" in order to pick up the watch. (3) When signing the letter giving up my rights to return the watch, I was also asked to provide a copy of my ID. I would be happy to "show" my ID to verify my identify. But providing a copy is ridiculous. So basically the company has your ID copy, your address, and your phone number. It can be manipulated illegally easily. I have purchased quite a few watches on Chrono24, this is the first time I was asked to sign such letter and providing an ID copy. The company said it was their company policy. However it was not mentioned at all in the original post. (4) I paid for the item on 20 Jan and the item was delivered on 7 Feb (usually it took 3-4 business day to deliver from Europe to my location). Very strangely, the item was not posted directly to my address, but to their local office first, and I was not provided any tracking number although I asked for it for a few times through various contact point. They told me the item took 2.5 weeks to deliver because it was detained by local custom. There was no way for me to verify whether they were telling the truth because there is no proof at all. Feel like everything was operated in a black box and a bit fishy. (5) fortunately the watch seems to be exactly the same as the "words" described. But the purchasing experience was extremely bad, basically I bought the watch with no photos (I still picked this seller because they are the only seller offering this watch, also based on the rating on Chrono24), took a long time to deliver without tracking number (put me in the cloud), at the end still need to sign a letter to give up my rights to return the item (although they offered this in the original post) and provide an ID copy. All in all bad experience.

Dealer's comment:

Dear Mr. Chan, We are sorry to hear your experience of purchasing a watch from Watches World was not as you had been expecting. We would like to clarify the questions you put forward. Watches World provides accurate product description for all our listings and operate from a number of different logistic centers globally which makes it difficult to always take images of all the watches we have available. However, we do guarantee the quality of every single watch we list and sell. We always offer a 14-day return policy, where a client personally collects a watch purchased via Chrono24 the standard procedure is to confirm receipt of the watch by signing a template provided by Chrono24. As part of this process, we request photo ID from the buyer to ensure the watch is being handed to the correct recipient and avoid any losses or scams for both parties. Client information is processed according to data privacy laws and any information we capture is securely destroyed once the 14 days return policy has lapsed and the paperwork is submitted to Chrono24 confirming collection. Delivery at our local office allow us to control security and in essence also provides our client a more personalised service and added comfort to be able to view and try on the watch in person. With regards to your concern about delivery timeframe, we aim to ship the items as soon as possible during the weekday. However, from time to time depending on the geographical location of where the item is being shipped it may take longer due to external factors such as local holidays or customs hold up that are beyond our control. I hope the above answers the concerns you raised, we are available at your disposal should you have any further questions or concerns. Kind regards, Watches World Customer Service

Order canceled

Review by Charly R. from on 13. February 2022


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

Transaction annulée post virement bancaire pour un prix affiché incorrect. Quelques désagréments mais vendeur très professionnel passé cet élément. Echanges rapides et efficaces.

Dealer's comment:

Cher Monsieur Rouler, Nous vous remercions pour votre commentaire. Nous restons à votre disposition afin de vous aider à choisir la montre qui vous plaît et convient au mieux. Sachez que nous faisons de notre mieux afin de fournir des services de qualité pour que vous soyez pleinement satisfait. Nous serons heureux de vous compter à nouveau parmi nos clients à l’avenir ! Meilleures salutations, Service client Watches World

Order canceled

Review by Uwe W. from on 02. February 2022


Cartier ...

Communication

Buyer's comment:

Lieferzeit war mit 1-2 Wo angegeben, nach 7! Wo wird mir mitgeteilt, dass es sehr schwierig sei, die Uhr zu bekommen und ob ich nochmal 5-6 Wo warten möchte. Kaufabbruch, Rückabwicklung der Geldzahlung erfolgte allerdings unkompliziert und schnell, deshalb 3 Sterne

Dealer's comment:

Sehr geehrter Herr W., Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Wir verstehen, dass Sie enttäuscht sind, aber wir haben unser Bestes gegeben, um die Situation zu Ihrer Zufriedenheit zu klären. Es tut uns leid, dass wegen den Logistikproblemen die Uhr konnte nicht im erwarteten Zeitraum geliefert werden. Wir respektieren Ihre Entscheidung zu stornieren ihre Bestellung und stehen Ihnen auch zukünftig jederzeit zur Verfügung, wenn Sie Hilfe bei einem Uhrenkauf oder sonstigen Fragen haben. Mit freundlichen Grüßen, Ihr Watches World Kundenservice

Review by Luc from on 17. December 2021


Zenith ...

Shipping
Item description
Communication

Buyer's comment:

Be careful when dealing with this dealer and check everything very carefully as they seem to be negligent about warranty activation of your watch. In the end I had to solve it with the respective brand myself. Not my best purchasing experience on Chrono24.

Dealer's comment:

Thank you for your review. All watches come to us and are delivered to our clients with the warranty already activated. For us it is unprecedented case as well. We made every effort to solve this issue with our supplier and make things better on the extend it depended on us. We look forward to having the opportunity to assist you again. Sincerely, Watches World Customer Service

Review by Tobias R. from on 27. October 2021


Parmigiani Fleurier ...

Shipping
Item description
Communication

Buyer's comment:

Obwohl die Ampel auf grün war hatte ich die Uhr erst Wochen später …

Dealer's comment:

Sehr geehrter Herr Renz, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Wir verstehen, dass Sie enttäuscht sind, aber wir haben unser Bestes gegeben, um die Uhr so schnell wie moeglich zu liefern. Wir stehen Ihnen auch zukünftig jederzeit zur Verfügung, wenn Sie Hilfe bei einem Uhrenkauf oder sonstigen Fragen haben. Mit freundlichen Grüßen, Ihr Watches World Kundenservice

Review by Michele G. from on 06. September 2021


Bulgari ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Pro: Orologio perfetto Tempi di consegna perfetti Contro: Scatola leggermente danneggiata (colpa del corriere) Orologio gia spellicolato (colpa del venditore, venduto come nuovo di fabbrica)

Dealer's comment:

Egregio Sig. Giovanditto, Grazie di aver apprezzato la qualità dell’orologio e la puntualità di Watches World in merito al processo di spedizione. I punti “contro” da lei menzionati nella recensione non possono essere presi in carico da noi e le siamo grati di aver mantenuto un atteggiamento positivo. A nome del team di Watches World, le auguriamo di godersi al meglio l’orologio e speriamo di poterla soddisfare nuovamente. Distinti saluti, Watches World Customer Service

Order canceled

Review by Andreas G. from on 19. August 2021


Omega ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Dealer's comment:

Dear Mr. Gasparius, Thank you for your appreciation of Watches World's communication aspect. We remain at your disposal whenever you need our assistance. Best regards, Watches World Customer Service