SPAZIO 21
4.7 out of 5 stars | Reviews: 3369
Detailed explanation of ratings
4.8 | Shipping |
---|---|
4.8 | Item description |
4.7 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by Rolf B. from on 10. July 2023
Sinn ...
Dealer's comment:
Dear Rolf, thank you for your feedback on your shopping experience with us, as this reminds us that ready-to-ship watches are posted and shown as "in stock". When placing your order, we specified that the watch would be ordered for you and the delivery time would be 10-14 days from payment. You decided not to wait for the watch and to cancel the order few days after the purchase itself, even though you had all the requested information 😊 On Chrono24 you can cancel your order at any time, of course, but perhaps it would have been better to say that you didn't want to wait or that you had changed your mind. Best regards!
Order canceled
Review by George S. from on 30. May 2023
Breitling ...
Buyer's comment:
Δεν παραδόθηκε το ρολόι που είχα παραγγείλει.
Dealer's comment:
Dear George, thank you for your feedback. As we communicated to you in the chat, your order was accepted directly by Chrono24 and while that specific example was sold to another customer, for this reason we ordered this model from the manufacturer itself, specifying that the delivery times would depend on the manufacture itself. We have always kept you informed of the situation, offering you the models available in the meantime. We are available for your next purchases.
Review by Dario A. from on 25. February 2023
Panerai ...
Buyer recommends this dealer
Buyer's comment:
Orologio nuovo e perfetto come da annuncio. Venditore sempre presente e gentile. Tempi di spedizione da dimenticare...4 mesi dall'ordine, 2 mesi di ritardo dalla consegna che mi avevano garantito. Doveva essere un regalo di Natale, è arrivato a metà Febbraio.
Order canceled
Review by Henk from on 25. February 2023
Oris ...
Buyer's comment:
Aggressive trader. Didn't buy the watch but required to leave a rating
Order canceled
Review by Jee bay from on 18. February 2023
Hamilton ...
Buyer's comment:
Bonne communication mais transaction annulée car délai non respecté par le vendeur. Le vendeur explique que l'entreprise Hamilton etait fermée 2 semaines pendant les vacances de Noël d'où le retard... Après avoir contacté la fabrique Hamilton en Suisse, il s avéré que c'est faux et qu 'ils n'ont pas ete fermé durant les vacances de Noël. J' ai donc annulé la commande.
Review by Vjekoslav J. from on 14. February 2023
Grand Seiko ...
Buyer's comment:
I received Grand Seiko in original box but five items of accessories that manufacturer supply customer with were removed from the box and not delivered to me. Would never buy from this retailer again.
Order canceled
Review by Romain M. from on 06. February 2023
Bell & Ross ...
Buyer recommends this dealer
Buyer's comment:
La Communication a été bonne. Mais je suis déçu car dans un 1er temps, il m'a dit que tout était OK. Après le règlement, ce n'était finalement plus bon car le modèle n'était pas disponible.
Dealer's comment:
Good morning Fabrice, when we discovered that the watch would have been produced later in the year and the delivery times would have been too long we tried to come to an understanding with you by looking for other models that could have met your interest. Since we didn't find another watch we cancelled the offer and we hope to keep in touch when this Bell & Ross will be produced again. Best regards!
Order canceled
Review by Martin Vrublovsky T. from on 22. December 2022
Mühle Glashütte ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Hello Martin and thank you for your positive feedback! Of course we are available for your next purchases! 😊
Order canceled
Review by Maciej from on 09. November 2022
Chanel ...
Buyer's comment:
I will give you an image of the whole situation so that you can draw the conclusions for yourselves: - I asked for an offer for the chosen watch at the beginning of Oct, but had to wait to increase the credit limit on my card - I asked for a NEW offer 3 weeks later and received it (it had me believing that a new offer means that the watch had been checked and had still been available), which I accepted within 30mins and paid everything - To my surprise, the dealer suddenly contacted me that the watch had been sold in the meantime and that I basically waited too long. They did not feel like they should have re-checked before making a new offer. I was promised they would look for other piece, but until I specifically followed up on that subject a few times, no-one ever recontacted me. Generally, the tone of communication was as if it was mostly my fault, because I had to wait for my bank. I haven’t heard any suggestion of amending the situation in any way whatsoever. All in all, the handling of the situation and the lack of communication and contact, unless I clearly asked for it left me more than dissatisfied. The situation was tricky but with a swift handling on the side of the seller could have still been made better, leaving a sense for professional handling of unfavourable circumstances. Unfortunately, it was not the case. On the positive side, they always reply quickly.
Order canceled
Review by Louis C. from on 12. August 2022
TAG Heuer ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Hermann M. from on 20. June 2022
Breitling ...
Buyer's comment:
Uhr nicht vorhanden. Konnte nicht geliefert werden. Rückzahlung veranlasst. Warte noch auf Geld.
Dealer's comment:
Dear thank you for your feedback. When we received confirmation that the watch you chose was no longer available and it was not possible to order it from the manufacturer itself (no longer in production), we proposed an alternative that could meet your tastes and reminded us that we can verify the availability of any model you prefer to buy :) As regard the time of the refund, having purchased on Chrono24, they are the ones who manage the repayment times. Remember that we are available for your next purchases.
Order canceled
Review by Michael R. from on 07. April 2022
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Tobias B. from on 05. April 2022
Garmin ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Thierry L. from on 23. March 2022
Seiko ...
Buyer recommends this dealer
Buyer's comment:
excellent suivi et service, très honète, très aimable et poli. Une étoile de moins pour communiquer un temps de livraison trés optimiste et probablement insuffisamment vérifié. Une autre étoile de moins pour annuler la commande unilatéralement quand le temps de livraison devient incertain, dommage qu'il y ait eu ces difficultés.... et le remboursement du paiement a duré plus d'une semaine....... Leçon apprise: éviter si possible de commander si une montre n'est pas en stock (pas seulement chez Spazio21). La crise rend les temps de livraisons très aléatoires malgré la bonne volonté et l'optimisme du vendeur ;) Ceci dit, je recommande malgré tout ce vendeur.
Order canceled
Review by Dumitru C. from on 01. March 2022
TAG Heuer ...
Buyer's comment:
Dissapointing to hear the watch I ordered and payed for is unavailable after I had already paid for it!! I consider this situation could have been avoided by the dealer. You don’t ask someone to pay untill you are sure you can provide that product, especially when you first confirm the availability and ask the customer for the payment.
Order canceled
Review by Julien M. from on 18. February 2022
TAG Heuer ...
Buyer's comment:
Couldn't deliver the watch
Order canceled
Review by Dimitar B. from on 18. January 2022
Rado ...
Buyer's comment:
What can I say, I gave a free credit for 1 month again. No watch, only communication without effectiveness. I asked 5 times if they can distribute the watch before ordering and after 25 days they said that this watch is no longer produced! Unbelievable.
Order canceled
Review by Kilian J. from on 20. December 2021
Omega ...
Buyer's comment:
Wie bei vielen anderen Bewertungen wurde die Uhr als Verfügbar ausgewiesen. Nach langen hin und her stellte sich heraus das Uhr nicht verfügbar war und wollte mir das Vorgänger Modell andrehen. Leider nicht zu empfehlen
Review by ともみ か. from on 17. December 2021
Chopard ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Izaac G. from on 06. December 2021
Seiko ...
Buyer's comment:
Levering duurde te lang. Vermoed dat opwinder (crown) te veel uitsteekt, niet voldoende naar binnen gaat. Dit is mijn 2e aankoop via Chrono24 en 2e keer het vermoeden dat handelaren afgekeurde waren kopen zodat ze goedkoper kunnen leveren. Eerste aankoop werkte niet en moest onder garantie naar Seiko worden opgestuurd voor reparatie. Deze 2e en laatste aankoop maar zo gelaten. Is nu bij juwelier om bracelet in te korten. Betaal liever iets meer bij winkelier voor meer gemak.
Review by PHILIPPE O. from on 06. December 2021
Hamilton ...
Buyer's comment:
They did not have the watch in stock that they were advertising for sale
Review by a.s. from on 31. October 2021
Breitling ...
Buyer's comment:
Lieferzeitangabe war nicht korrekt, es erfolgte von Händlerseite keine Information
Review by Raphael M. from on 23. October 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
Hat mehr als 2 Monate gedauert, Händler schrieb er sei da wenn ich fragen haben würde, trotzdessen ignorierte er mich auf WhatsApp und auch telefonisch, und hob nie ab!
Order canceled
Review by C from on 21. September 2021
Panerai ...
Buyer's comment:
I asked the seller if the watch was immediately available. He assured me that the watch was definitely available and that I would get it 2 days after payment. I paid a few minutes after his message and even sent a screenshot of the payment. The next day the seller told me that the watch was not available at his "supplier". I was offered the option to wait 30 day (for a discontinued model......). The communication was very friendly but that doesnt help much in a case like this. I would not recommend this seller.
Order canceled
Review by Leonard from on 30. August 2021
Seiko ...
Buyer's comment:
Not so very good experience here. They have very competitive prices but are not very honest about the delivery time. I ordered a Grand Seiko which they claimed they could deliver within 30 days. After 50 days I still didn’t receive my watch and I got no clue if and when it would ever come. In the beginning they were very helpful but after a while they did not give any proper response to my questions about the delivery, and sometimes didn’t response at all. As a result, I cancelled my order. Maybe this was an incident, but I will not buy there anymore in future. To bad!
Review by Mohamed Touhami B. from on 25. August 2021
Breitling ...
Buyer's comment:
Uhr ist angekommen ohne lünettenschutz hätte auch besser und sicherer verpackt werden können
Review by Carlo B. from on 19. July 2021
Parmigiani Fleurier ...
Buyer's comment:
L'imballaggio era integro, ma la sovrascatola è risultata danneggiata in un angolo. La scatola è invece in ordine. Alla mia doglianza è stata semplicemente attribuita la responsabilità al vettore, senza proporre alcuna soluzione. Mi sono rivolto allora direttamente a Parmigiani che con professionalità provvede direttamente rimediare a tale situazione.
Order canceled
Review by RENATO D. from on 05. July 2021
Franck Muller ...
Buyer's comment:
purtoppo dopo aver ordinato un orologio a maggio , solo a fine giugno mi hanno comunicato che il loro fornitore aveva sbagliato a verificare la referenza , e pertanto non mi sarebbe mai arrivato l'orologio. Peccato ...
Order canceled
Review by Frank S. from on 05. May 2021
TAG Heuer ...
Buyer's comment:
Trotz bestätigung über Lieferbarkeit und Lieferzeitraum war die Uhr plötzlich Ausverkauft und ich wurde über den Lieferzeitraum vertröstet. Deshalb Rücktritt vom Kaufvertrag.
Order canceled
Review by ANTONIO F. from on 30. April 2021
Montblanc ...
Buyer recommends this dealer
Buyer's comment:
-
Buyer's comment:
Sehr zögerlicher Versand....Kontakt war okay.