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Arbitro

Watches sold with Buyer Protection: 145

4.8 out of 5 stars  |  Reviews: 113

Detailed explanation of ratings 

 4.8
Shipping
 4.8
Item description
 4.8
Communication
97% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Review by Bas R. from on 10. January 2022


Citizen Crystal Seven Star Dust Dial 1960s

Shipping
Item description
Communication

Buyer's comment:

Watch is beautifull and it is working. But something is wrong because it cannot be hand wind. The crown is blocked . Mister Arbitro says he controlled the watch personally before sending it. "Everything worked" I don't think that is the truth. He also said "it don't need hand winding because its an automatic". I think its impolite to say this about a watch wich cost me 625 euro including sending and VAT, plus the fact that it was advertised as "fully serviced by our watchmaker" Arbito takes no responsibility in my opinion. He is for the money and not for the customer. Bargain hard with him if you buy something!

Dealer's comment:

The buyer did not know how to wind by hand and did not send us the evidence showing the function was not working. We checked all the functions working correctly before shipment. The watch is an automatic watch, not a hand-winding watch. Basically, it does not need to wind by hand and he told that it works well without hand-winding. Also, we suggested to the buyer return the watch if he hope. However, he did not return it and just complained about our service. Please learn more about vintage watches before buying them or buying modern watches.

Older than 30 days

Review by Tim G. from on 13. December 2021


Rolex ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Achingly slow delivery, and slow comms, but the watch itself is terrific. Worth the wait!

Dealer's comment:

We're glad you're satisfied with the watch, but I'm not convinced with your review. We received your order on Dec 2 and we shipped your watch on Dec 3. We did everything as soon as possible. Slow delivery is the responsibility of the courier, not us. And we didn't receive any message from you after order placement. We don't know what "Slow communication" is referring to. Please check the details of the transaction before leaving a review.

Order canceled

Review by massimo g. from on 13. April 2020


Tudor ...

Buyer recommends this dealer

Communication

Buyer's comment:

-

Review by nick w. from on 18. March 2019


Seiko ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

The picture do not have a good representation of the real watch, when i receive the watch , I was actually disappointed there a many scratches on the glass.

Dealer's comment:

I described the condition and he could check them on photos. The buyer told he would be away for 2 more weeks after order placed so I shipped out it as soon as I can. Despite I did all I could do for him, he leaves negative feedback.