79,000 purchases with an "excellent" rating worldwide

Wear The Time

Trusted Seller since 2018
Number of recommendations from other Chrono24 dealers: 3
Watches sold with Buyer Protection: 949

4.9 out of 5 stars  |  Reviews: 913

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.8
Communication
97% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by alfonso c. from on 24. December 2021


Gucci ...

Communication

Buyer's comment:

prodotto non disponibile

Dealer's comment:

la ringraziamo per il suo feedback, in quanto l'opinione di ogni nostro cliente è fondamentale per noi per migliorare sempre di più i nostri servizi. Tuttavia, riguardo alla sua recensione, ci teniamo a precisare a lei e a chi la legge che le abbiamo comunicato chiaramente che il prodotto fosse in stock presso uno dei nostri fornitori, ma purtroppo non era in condizioni perfette e quindi abbiamo deciso di non ritirarlo, in quanto spediamo ai nostri clienti sempre e solo orologi nuovi di zecca e full set. Detto questo, speriamo vivamente di riaverla come nostro cliente, così avrà modo di verificare lei stesso gli elevatissimi standard qualitativi dei nostri orologi, nonché dell'esperienza d'acquisto che Wear The Time è in grado di offrire. Cordiali Saluti Wear The Time Team

Review by nicklas d. from on 10. November 2020


Omega ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Initial delivery was set to 2-3 weeks, I waited nearly 3 months before I got it. It was delays from Omega and AD but this was poorly communicated to me. In the end I´m super happy about the watch, it finally came and got a small discount for the delay.

Dealer's comment:

Hello Mr. Nicklas, we want to thank you for your feedback. Concerning your order we informed you several times that delivery times unfortunately depend from the manufacturer, not from us; plus, this year every company of the world is having delays because of COVID-19. Then we really don't understand why you gave us a 4-star rating on "Description" and a 3-star rating on "Communication": we always answered immediately and professionally to your thousands messages, also in the weekends! We sended you a perfect watch in a perfect box and we make the quality check before shipping it! We gave you a refund of EUR 100,00 to apologize for this delay, and this is not a Chrono24 rule but an our decision! Our company is one of the most professional and reliable in the world of luxury watches, so the most important thing is that we completed successfully the order, the rest does not matter. Now enjoy your Omega Seamaster Aqua Terra 150M, we remain at your disposal and look forward to the next purchase! Best Regards Luca Ruggiero - Wear The Time Team

Review by from on 16. September 2020


Zenith ...

Buyer recommends this dealer

Shipping
Item description
Communication

Buyer's comment:

Zeitnahe Antworten des Händlers per Emails. Antworten zeitweise inhaltslos bzw. sehr pauschal. Zustellung der Uhr nicht wie in Anzeige angegeben, ca. 4 Wochen Verzögerung. Uhr wurde ohne Rechnung ausgeliefert, Zustellung Rechnung nur auf Anfrage. Weiterempfehlung nur bei Geduld.

Dealer's comment:

Hallo Herr Andreas, Wir bedanken uns für Ihre Bewertung, da die Meinung aller unserer Kunden für die Verbesserung unserer Dienstleistungen von entscheidender Bedeutung ist. In Bezug auf Ihre Bestellung möchten wir darauf hinweisen, dass die in der Ankündigung angegebenen Lieferzeiten (2-3 Wochen) um weitere 2 Wochen verlängert wurden, da unser Lieferant für die Sommerferien geschlossen war, und dies ist kein Faktor, der darauf zurückzuführen ist unsere Firma. Darüber hinaus wird die Rechnung bei Abschluss jeder Bestellung automatisch ausgestellt, jedoch auf Kundenwunsch, da sie nur per E-Mail versendet werden kann. Das Wichtigste ist jedenfalls, dass Sie uns empfohlen haben, denn das bedeutet, dass Sie mit Ihrer neuen Uhr zufrieden sind! Viel Spaß mit Ihrem Zenith Chronomaster El Primero, wir stehen Ihnen weiterhin zur Verfügung und freuen uns auf Ihren nächsten Einkauf! Mit freundlichen Grüßen Luca Ruggiero - Wear The Time Team

Order canceled

Review by Matthias V. from on 04. August 2020


Breitling ...

Communication

Buyer's comment:

Unfortunately the delivery time did exceed my expectations and the dealer could not provide me information about the date of delivery.

Dealer's comment:

Hello Mr. Mathias, we want to thank you for your feedback, because every customer's opinion is really important for us in order to improve our services. Concerning your order, we always answered fast to your many requests, and we always were at your complete disposal, also in the week ends. Unfortunately the delay wasn't our responsibility, because since the watch had to come directly from the AD, they had to provide us delivery times and didn't. Know that we always remain at your complete disposal and look forward to the next purchase. Best Regards Luca Ruggiero - Wear The Time Team

Order canceled

Review by Andrea N. from on 03. August 2020


Zenith ...

Communication

Buyer's comment:

Nota positiva: Comunicazione ottima e sempre presente per rispondere a tutte le richieste. Nota negativa: Purtroppo come spesso accade la referenza ordinata anche se veniva data con disponibilità immediata (bollino verde) in realtà viene ordinata presso altri AD o casa madre al momento della conferma d’ordine senza che questa sia realmente disponibile. Conclusione: dopo un mese dall’ordine non avendo notizie certe sulla consegna ho preferito annullare l’ordine e recarmi direttamente da un AD della mia zona

Dealer's comment:

Salve Sig. Andrea, la ringraziamo per il suo feedback in quanto il parere di ogni singolo cliente è fondamentale per noi per migliorare costantemente i nostri servizi. In riferimento al suo ordine, siamo davvero dispiaciuti che abbia deciso di annullare il suo ordine, perché dopo una settimana l'orologio ci è stato consegnato ed è stato venduto ad un altro cliente. Purtroppo i tempi di riordino non sono quasi mai prevedibili, e questa non è né nostra responsabilità né dei concessionari, ma direttamente della casa madre. Detto questo, le ricordiamo che noi restiamo sempre a sua completa disposizione e l'aspettiamo al prossimo acquisto. Cordiali Saluti Luca Ruggiero - Wear The Time Team

Order canceled

Review by Kristóf from on 24. June 2020


Oris ...

Communication

Buyer's comment:

Couldn’t deliver the watch, communication was generic, without real facts.

Dealer's comment:

Hello Mr. Kristóf, we thank you for your opinion, as the experience of each individual customer with us is essential to help us improve our service. Regarding your order, we inform you that the watch would have been available from the dealer only after having reordered it to the manufacturer, with the result that delivery times would be further extended. As you know, unfortunately there are currently delays on all orders due to the ongoing pandemic, but we are always here to urge our suppliers to send the watches quickly. We sincerely hope that in the near future you will be able to come back to buy from us to try the high quality of our watches and our customer service, we remain at your disposal. Sincerely Luca Ruggiero - Wear The Time Team

Order canceled

Review by Dr F.K. from on 09. June 2020


TAG Heuer ...

Communication

Buyer's comment:

I was waiting one month for the seller to send me the watch i paid,then i got informed by chrono24 that they sell it private.

Dealer's comment:

Hello Mr. Fink, thank you for your feedback. Concerning the order we want to clarify that was the AD that just sold the watch, not us. Unfortunately this was a discontinued reference, so they were not able to re-order it. To fix the situation, we offered you a special discount on another purchase, but you didn't accept. However we hope to see you again in a better period, because our unique goal is to satisfy every customer. Best Regards Luca Ruggiero - Wear The Time Team

Order canceled

Review by alessandro d. from on 16. February 2020


Lorenz ...

Buyer recommends this dealer

Communication

Buyer's comment:

Il commerciante mi ha Avvisato in tempo dopo che aveva prenotato orologio ad un cliente che si era recato in negozio prima della mia richiesta

Dealer's comment:

Salve Sig. Alessandro, grazie mille per il suo feedback, avremmo voluto tanto soddisfarla ma purtroppo un altro cliente l'ha preceduta. Speriamo di rivederla presto per un altro acquisto! Cordiali Saluti Luca Ruggiero - Wear The Time Team

Review by Nathalie B. from on 13. January 2020


D1 ...

Buyer recommends this dealer

Shipping
Item description

Buyer's comment:

Vendeur au top

Dealer's comment:

Bonjour Madame Nathalie, merci beaucoup pour vos aimables paroles, notre objectif est toujours de satisfaire tous nos clients! Dommage de ne recevoir qu'une seule étoile pour l'élément "Description", c'était probablement une faute de frappe. En tout cas, profitez de votre nouvelle et belle D1 Milano, nous restons disponibles et nous nous réjouissons de vous voir lors du prochain achat! Cordialement Luca Ruggiero - Wear The Time Team